Methods and apparatus for targeting communications using social network metrics

• US 9,160,774 B1
• Filed: 11/22/2013
• Issued: 10/13/2015
• Est. Priority Date: 04/07/2004
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: LinkedIn Corporation (Microsoft Corporation)
• Inventors: Lawler, Brian, Loh, Elliot, Martino, Paul, Pincus, Mark
• Primary Examiner(s): KHAJURIA, SHRIPAL K
• Application Number:
  US14/087,415
• Time in Patent Office: 690 Days
• Field of Search: 709/206
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/145 Payments according to the detected use or quantity
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

A method for a computer system includes receiving a first user communication, determining a first group of users, determining a target number of users, determining whether the first group of users includes the target number of users, and if not, providing the communication to the first group of users, determining a hierarchal mapping of groups of users in response to user memberships, determining a second group of users from the hierarchal mapping, determining a plurality of social network relationship factors for the second group of users with respect to the first user, and providing the communication to at least a subset of users in the second group of users in response to the first plurality of social network relationship factors.

Claims

1. A method comprising:

receiving a communication intended for a first user, wherein the communication is initiated by a second user, the first and second users belonging to a social network in which relationship information is stored by a server;

determining a first social network relationship between the first user and the second user based on accessing the relationship information for the first user and the second user from the stored relationship information;

determining respective social network relationships between the first user and other users in the social network based on respective communications between the first user and the other users in the social network, based on accessing the relationship information for the respective other users; and

prioritizing presentation to the first user of the communication initiated by the second user, relative to communications between the first user and the other users, based on the first social network relationship relative to the respective social network relationships of the other users to the first user.

2. The method of claim 1, wherein a second social network relationship is defined between the first user and the second user from a perspective of the second user, the first social network relationship and the second social network relationship being different.

3. The method of claim 1, wherein the first social network relationship is based on a social distance between the first user and the second user.

4. The method of claim 1, wherein a first identity associated with the first user is only provided to selected users of the social network satisfying a particular social network relationship with respect to the first user, and wherein the first identity is not provided to users of the social network whose associated social network relationships with respect to the first user do not satisfy the predetermined social network relationship.

5. The method of claim 1, wherein the first social network relationship is influenced by a frequency of communication between the first user and the second user.

6. The method of claim 1, wherein the first social network relationship is influenced by whether the first user and the second user post information in similar web forums.

7. The method of claim 1, wherein the first social network relationship is influenced by a satisfaction metric of prior interactions between the first user and the second user.

8. The method of claim 1, wherein the communications are email messages.

9. The method of claim 1, wherein the communications are instant messages.

10. The method of claim 1, wherein prioritizing comprises prioritizing a second communication initiated by an additional user with a lower priority than the communication initiated by the second user based on a social network relationship between the additional user and the first user being different than the first social network relationship between the first user and the second user.

11. The method of claim 1, wherein further comprising placing incoming communications for the first user into a plurality of directories based on a social network relationship between the first user and a plurality of users of the social network.

12. A method comprising:

receiving a communication intended for a first user, wherein the communication is initiated by a second user, the first and second users participating in a social network in which relationship information is stored for the users;

determining a first social network relationship between the first user and the second user based on accessing the stored relationship information for the first user and the second user;

determining respective social network relationships between the first user and other users in the social network based on respective communications between the first user and the other users in the social network; and

presenting to the first user in a prioritized manner, the communication initiated by the second user, relative to presentation of communications between the first user and the other users, based on the first social network relationship relative to the respective social network relationships of the other users to the first user.

13. The method of claim 12, wherein the first social network relationship is based on a social distance between the first user and the second user.

14. The method of claim 12, wherein the first social network relationship is influenced by a frequency of communication between the first user and the second user.

15. The method of claim 12, herein the first social network relationship is influenced by whether the first user and the second user post information in similar web forums.

16. The method of claim 12, wherein the first social network relationship is influenced by a satisfaction metric of prior interactions between the first user and the second user.

17. The method of claim 12, wherein the communications are email messages.

18. The method of claim 12, wherein the communications are instant messages.

19. The method of claim 12, wherein prioritizing comprises prioritizing a second communication initiated by an additional user with a lower priority than the communication initiated by the second user based on a social network relationship between the additional user and the first user being different than the first social network relationship between the first user and the second user.

20. A non-transitory computer-readable storage medium including instructions that, when executed by a computing system, cause the computing system to perform operations comprising:

receiving a communication intended for a first user, wherein the communication is initiated by a second user, the first and second users belonging to a social network in which relationship information is stored by a server within the computing system;

determining a first social network relationship between the first user and the second user based on accessing the relationship information for the first user and the second user from the stored relationship information;

determining respective social network relationships between the first user and other users in the social network based on respective communications between the first user and the other users in the social network, based on accessing the relationship information for the respective other users; and

prioritizing presentation to the first user of the communication initiated by the second user, relative to communications between the first user and the other users, based on the first social network relationship relative to the respective social network relationships of the other users to the first user.

21. A non-transitory computer-readable storage medium including instructions that, when executed by a computing system, cause the computing system to perform operations comprising:

receiving a communication intended for a first user, wherein the communication is initiated by a second user, the first and second users participating in a social network in which relationship information is stored for the users within the computing system;

determining a first social network relationship between the first user and the second user based on accessing the stored relationship information for the first user and the second user;

determining respective social network relationships between the first user and other users in the social network based on respective communications between the first user and the other users in the social network; and

presenting to the first user in a prioritized manner, the communication initiated by the second user, relative to presentation of communications between the first user and the other users, based on the first social network relationship relative to the respective social network relationships of the other users to the first user.