Emergency call processing method and related apparatus and system

• US 9,161,197 B2
• Filed: 09/03/2013
• Issued: 10/13/2015
• Est. Priority Date: 03/03/2011
• Status: Active Grant

• Current Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Original Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Inventors: Lu, Wenzhuo, Mei, Jingjin, Fu, Shaofeng
• Primary Examiner(s): Arevalo, Joseph
• Application Number:
  US14/017,006
• Publication Number:
  US 20140004813A1
• Time in Patent Office: 770 Days
• Field of Search: 455/456.2, 455/404.1, 455/439, 455/413, 455/404.2, 455/406, 455/411, 455/436, 455/458, 455/552.1, 370/310, 370/331, 370/332, 370/352
• US Class Current: 1/1
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/08 User group management
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

An emergency call processing method, a related apparatus and system, are used to construct a simplified emergency call center in a disaster site. An embodiment of the present invention includes: receiving, by an emergency call processing terminal receives, through a base station BTS, an emergency call request sent from a user terminal. The call processing terminal seeks, in a locally-stored emergency mobile terminal group, for a mobile terminal of which a session state is idle, and transfers the emergency call request to the mobile terminal through the BTS, so that the user terminal establishes, with the mobile terminal, a call connection.

Claims

1. An emergency call processing method, comprising:

receiving, by an emergency call processing terminal, an emergency call request sent from a user terminal through a base station;

searching, by the emergency call processing terminal, for a mobile terminal of which a session state is idle in a locally-stored emergency mobile terminal group; and

transferring, by the emergency call processing terminal, the emergency call request to the mobile terminal through the base station, so that the user terminal establishes a call connection with the mobile terminal;

wherein searching for the mobile terminal comprises;

determining, by the emergency call processing terminal, whether the mobile terminal of which the session state is idle exists in the locally-stored emergency mobile terminal group;

triggering, by the emergency call processing terminal, a step of transferring the emergency call request to the mobile terminal if the mobile terminal of which the session state is idle exists; and

notifying, by the emergency call processing terminal, the user terminal that the emergency call processing terminal is busy if the mobile terminal of which the session state is idle does not exist.

2. The method according to claim 1, wherein notifying the user terminal that the emergency call processing terminal is busy comprises:

transferring, by the emergency call processing terminal, the emergency call request to a voice service terminal, so that the user terminal establishes, with the voice service terminal, a call connection; and

notifying the user terminal that the emergency call processing terminal is busy through the voice service terminal.

3. The method according to claim 1, wherein the notifying the user terminal that the emergency call processing terminal is busy comprises:

determining, by the emergency call processing terminal, whether the user terminal has a short message receiving function;

sending, by the emergency call processing terminal, a short message to the user terminal to notify the user terminal that the emergency call processing terminal is busy if the user terminal has the short message receiving function; and

if the user terminal does not have the short message receiving function, transferring, by the emergency call processing terminal, the emergency call request to a voice service terminal, establishing a call connection, and notifying the user terminal that the emergency call processing terminal is busy through the voice service terminal.

4. The method according to claim 1, further comprising:

switching, by the emergency call processing terminal, the session state of the mobile terminal to a busy session state.

5. The method according to claim 1, further comprising:

recording, by the emergency call processing terminal, a voice of a call process.

6. The method according to claim 1, further comprising:

recording, by the emergency call processing terminal, a number of the user terminal, time when the emergency call request is sent, and a processing state of the emergency call request.

7. An emergency call processing terminal, comprising:

a receiver, configured to receive an emergency call request sent from a user terminal through a base station;

a processor, configured to search for a mobile terminal of which a session state is idle in a locally-stored emergency mobile terminal group; and

a transmitter, configured to transfer the emergency call request to the mobile terminal through the base station, so that the user terminal establishes a call connection with the mobile terminal;

wherein the processor is further configured to determine whether the mobile terminal of which the session state is idle exists in the locally-stored emergency mobile terminal group;

to transfer the emergency call request to the mobile terminal if the mobile terminal of which the session state is idle exists;

to determine whether the user terminal has a short message receiving function if the mobile terminal of which the session state is idle does not exist;

to send a short message to the user terminal in order to notify the user terminal that the emergency call processing terminal is busy if the user terminal has the short message receiving function; and

to transfer the emergency call request to a voice service terminal of the emergency call processing terminal, establish a call connection, and notify the user terminal that the emergency call processing terminal is busy through the voice service terminal if the user terminal does not have the short message receiving function.

8. The terminal according to claim 7, wherein the processor is further configured to switch the session state of the mobile terminal to a busy session state after transferring the emergency call request to the mobile terminal through the base station.

9. The terminal according to claim 7, wherein the processor is further configured to record a voice of a call process after the call connection is established with the user terminal.

10. The terminal according to claim 7, wherein the processor is further configured to record a number of the user terminal, time when the emergency call request is sent, and a processing state of the emergency call request after the call connection is established with the user terminal.

11. The terminal according to claim 7, wherein the transmitter is further configured to transfer the emergency call request to a voice service terminal, so that the user terminal establishes, with the voice service terminal, a call connection and notify the user terminal that the emergency call processing terminal is busy through the voice service terminal.

12. The terminal according to claim 7, wherein:

the processor is further configured to determine whether the user terminal has a short message receiving function;

the transmitter is further configured to send a short message to the user terminal to notify the user terminal that the emergency call processing terminal is busy if the user terminal has the short message receiving function; and

if the user terminal does not have the short message receiving function, the transmitter is further configured to transfer the emergency call request to a voice service terminal, the processor is further configured to establish a call connection, and the transmitter is further configured to notify the user terminal that the emergency call processing terminal is busy through the voice service terminal.

13. An emergency call processing system, comprising:

an emergency call processing terminal communicate with a mobile terminal through a base station;

wherein the emergency call processing terminal is configured to receive, through the base station, an emergency call request sent from a user terminal;

to search, in a locally-stored emergency mobile terminal group, for a mobile terminal of which a session state is idle, and to transfer the emergency call request to the mobile terminal through the base station, so that the user terminal establishes a call connection with the mobile terminal;

wherein the base station is configured to transfer, to the emergency call processing terminal, the emergency call request sent from the user terminal and to transfer the emergency call request to a mobile terminal designated by the emergency call processing terminal so that the user terminal establishes the call connection with the mobile terminal; and

wherein the mobile terminal is configured to establish the call connection with the mobile terminal;

wherein the emergency call processing terminal is further configured to determine whether the mobile terminal of which the session state is idle exists in the locally-stored emergency mobile terminal group, to transfer the emergency call request to the mobile terminal through the base station if the mobile terminal of which the session state is idle exists, to determine whether the user terminal has a short message receiving function if the mobile terminal of which the session state is idle does not exist, to send a short message to the user terminal in order to notify the user terminal that the emergency call processing terminal is busy if the user terminal has the short message receiving function; and

to, if the user terminal does not have the short message receiving function, transfer the emergency call request to a voice service terminal of the emergency call processing terminal, establish a call connection, and notify the user terminal that the emergency call processing terminal is busy through the voice service terminal.

14. The system according to claim 13, wherein the emergency call processing terminal is further configured to switch the session state of the mobile terminal to a busy session state after transferring the emergency call request to the mobile terminal through the base station.

15. The system according to claim 13, wherein the emergency call processing terminal is further configured to record a voice of a call process after the call connection is established with the user terminal.

16. The system according to claim 13, wherein the emergency call processing terminal is further configured to record a number of the user terminal, time when the emergency call request is sent, and a processing state of the emergency call request after the call connection is established with the user terminal.

17. The system according to claim 13, wherein the emergency call processing terminal is further configured to transfer the emergency call request to a voice service terminal, so that the user terminal establishes, with the voice service terminal, a call connection and notify the user terminal that the emergency call processing terminal is busy through the voice service terminal.

18. The system according to claim 13, wherein,

the emergency call processing terminal is further configured to determine whether the user terminal has a short message receiving function and send a short message to the user terminal to notify the user terminal that the emergency call processing terminal is busy if the user terminal has the short message receiving function;

and

if the user terminal does not have the short message receiving function, the emergency call processing terminal is further configured to transfer the emergency call request to a voice service terminal, establish a call connection, and notify the user terminal that the emergency call processing terminal is busy through the voice service terminal.

19. A computer readable medium comprising a computer program stored in a non-transitory medium that, when executed by a digital processor of an emergency call processing terminal, causes the processor to perform operations comprising:

receiving an emergency call request sent from a user terminal through a base station;

searching for a mobile terminal of which a session state is idle in a locally-stored emergency mobile terminal group; and

transferring the emergency call request to the mobile terminal through the base station, so that the user terminal establishes a call connection with the mobile terminal;

wherein the computer readable medium, when executed by the digital processor of the emergency call processing terminal, causes the processor to perform further operations comprising;

determining whether the mobile terminal of which the session state is idle exists in the locally-stored emergency mobile terminal group;

triggering a step of transferring the emergency call request to the mobile terminal if the mobile terminal of which the session state is idle exists; and

notifying the user terminal that the emergency call processing terminal is busy if the mobile terminal of which the session state is idle does not exist.

20. The computer readable medium according to claim 19, wherein the computer readable medium, when executed by the digital processor of the emergency call processing terminal, causes the processor to perform further operations comprising:

transferring the emergency call request to a voice service terminal, so that the user terminal establishes, with the voice service terminal, a call connection, and notifying the user terminal that the emergency call processing terminal is busy through the voice service terminal.

21. The computer readable medium according to claim 19, wherein the computer readable medium, when executed by the digital processor of the emergency call processing terminal, causes the processor to perform further operations comprising:

determining whether the user terminal has a short message receiving function;

sending a short message to the user terminal, to notify the user terminal that the emergency call processing terminal is busy when the user terminal has the short message receiving function; and

when the user terminal does not have the short message receiving function, transferring the emergency call request to a voice service terminal, establishing a call connection, and notifying the user terminal that the emergency call processing terminal is busy through the voice service terminal.