×

Apparatus and methods for multi-mode asynchronous communication

  • US 9,172,690 B2
  • Filed: 01/17/2014
  • Issued: 10/27/2015
  • Est. Priority Date: 04/23/2012
  • Status: Active Grant
First Claim
Patent Images

1. A non-transitory processor-readable medium storing code representing instructions to be executed by a processor, the code comprising code to cause the processor to:

  • receive, at a host device and from an electronic device, a first communication associated with a customer service transaction, the first communication being received at a first time, the first communication including biometric data;

    authenticate the electronic device based on the first communication;

    send, in response to the authenticating and at a second time, a second communication associated with the customer service transaction, the second time being subsequent the first time, the first communication and the second communication being displayable in a persistent record of the customer service transaction regardless of a time duration between the first time and the second time; and

    receive, at a third time, a third communication, the third communication being unrelated to the customer service transaction, the third communication being displayable in a record different than the persistent record of the customer service transaction.

View all claims
  • 5 Assignments
Timeline View
Assignment View
    ×
    ×