System and methods for virtual assistant networks

• US 9,172,747 B2
• Filed: 04/02/2014
• Issued: 10/27/2015
• Est. Priority Date: 02/25/2013
• Status: Active Grant

• Current Assignee: Artificial Solutions Iberia SL
• Original Assignee: Artificial Solutions Iberia SL
• Inventors: Walters, Gareth, Gustavii, Ebba, Jonsson, Rebecca, Wieweg, Andreas, Hjelm, David, Petrovic-Lundberg, Sonja
• Primary Examiner(s): Chaki, Kakali
• Assistant Examiner(s): Zidanic, Michael
• Application Number:
  US14/242,868
• Publication Number:
  US 20140244712A1
• Time in Patent Office: 573 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06N 5/00 Computing arrangements using knowledge-based models
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46

Abstract

A system for the operation of a virtual assistant network, comprising a plurality of virtual assistants stored and operating on network-connected devices, and a plurality of virtual assistant brokers stored and operating on network-connected devices, wherein the virtual assistants receive user requests and send the requests to the virtual assistant brokers, and wherein the virtual assistant brokers delegate the requests to other virtual assistants for fulfillment.

Claims

1. A system for operating a network dialog-based virtual assistants, comprising:

a plurality of dialog-based virtual assistants each comprising programmable instructions stored and operating on a network-connected computing device comprising a memory and a processor and adapted to interact with users using conversational request and response dialog flows; and

a plurality of virtual assistant brokers each comprising programmable instructions stored and operating on a network-connected computing device comprising a memory and a processor;

wherein a first dialog-based virtual assistant receives a natural-language dialog request from a user via a communications network;

wherein the first dialog-based virtual assistant interprets the natural-language dialog request, determines that it cannot fulfill the natural-language dialog request, and forwards the natural language dialog request to a first virtual assistant broker;

wherein the first virtual assistant broker identifies a plurality of second dialog-based virtual assistants that may be capable of fulfilling the natural language dialog request;

wherein the first virtual assistant broker sends a list of the plurality of second dialog-based virtual assistants to the first dialog-based virtual assistant;

wherein the first dialog-based virtual assistant selects a third dialog-based virtual assistant from among the plurality of second dialog-based virtual assistants and forwards the natural language dialog request to the third dialog-based virtual assistant;

wherein the first dialog-based virtual assistant receives a natural language dialog response from the third dialog-based virtual assistant; and

wherein the first dialog-based virtual assistant presents the natural language dialog response in a suitable format to the user.

2. The system of claim 1, wherein communications between dialog-based virtual assistants and virtual assistant brokers is carried out using a virtual assistant markup language, wherein the virtual assistant markup language allows for standardized communication between the dialog-based virtual assistants, between dialog-based virtual assistants and virtual assistant brokers, and between the virtual assistant brokers.

3. The system of claim 1, further wherein the first dialog-based virtual assistant forwards the natural language dialog request directly to the third dialog-based virtual assistant based on information received in a prior interaction from the first virtual assistant broker.

4. The system of claim 1, further wherein the first virtual assistant broker forwards the natural language request to a second virtual assistant broker.

5. A method for operating a network of dialog-based virtual assistants, comprising the steps of:

receiving a natural language dialog request, at a first dialog-based virtual assistant comprising programmable instruction stored and operating on a computing device comprising a memory and a processor and adapted to interact with users using conversational request and response dialog flows, from a user;

determining that the first dialog-based virtual assistant cannot fulfill the natural language dialog request;

forwarding the natural language dialog request to a first virtual assistant broker comprising programmable instructions stored and operating on a computing device comprising a memory and a processor;

identifying, by the first virtual assistant broker, a plurality of second dialog-based virtual assistants that may be capable of fulfilling the natural language dialog request;

sending a list of the plurality of second dialog-based virtual assistants from the first virtual assistant broker to the first dialog-based virtual assistant;

selecting a third dialog-based virtual assistant from among the plurality of second dialog-based virtual assistants;

forwarding the natural language dialog request from the first dialog-based virtual assistant to the third dialog-based virtual assistant;

receiving a natural language dialog response from the third dialog-based virtual assistant; and

presenting the response in a suitable format to the user.

6. The method of claim 5, further comprising the step of forwarding the natural language dialog request to a second virtual assistant broker.