Alert driven interactive interface to a website mining system

• US 9,176,939 B2
• Filed: 03/20/2013
• Issued: 11/03/2015
• Est. Priority Date: 11/01/2005
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property II LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property II LP (AT&T, Inc.)
• Inventors: Douglas, Shona, Feng, Junlan, Gilbert, Mazin
• Primary Examiner(s): Trujillo, James
• Assistant Examiner(s): MINA, FATIMA P
• Application Number:
  US13/847,590
• Publication Number:
  US 20130212468A1
• Time in Patent Office: 958 Days
• Field of Search: 707/706, 707/707, 707/708, 707/709, 707/710, 707/736
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24568 Data stream processing; Continuous queries
• CPC Class Codes: G06F 16/2465 Query processing support for facilitating data mining operations in structured databases
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 2216/03 Data mining
• CPC Class Codes: G06F 40/14 Tree-structured documents parsing G06F40/205; validation G06F40/226
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

Disclosed is a web server that includes a headlines module for automatically generating headlines based on data retrieved from a network (e.g., World Wide Web). The web server also includes an interactive agent for generating responses to inquiries relating to the headlines based on the data.

Claims

1. A method comprising:

extracting data from web pages via a network;

assigning attributes to the data;

determining if data from a particular web page is newsworthy based on calculation of a measure of significance of attributes associated with the data from the particular web page with respect to a standard, the measure of significance of attributes viewed as a time series with respect to the standard, the standard changing over time;

receiving a first inquiry from a user;

automatically generating headlines for display to the user based on data from web pages that has changed from a first point in time to a second point in time and newsworthy data, wherein headlines displayed to the user vary according to the first inquiry, a previous inquiry from the user related to one of the headlines, and an answer to the previous inquiry, and the first inquiry is related to the answer to the previous inquiry;

generating a response to the first inquiry comprising newsworthy data, the response based on the first inquiry, the previous inquiry, and the answer to the previous inquiry;

identifying a telephone number of an agent knowledgeable in subject matter of the first inquiry; and

initiating a telephone call to the telephone number in response to a request.

2. The method of claim 1 further comprising:

conversing with the user to perform tasks and exchange information with the user.

3. An apparatus comprising:

a processor; and

a memory to store computer program instructions, the computer program instructions when executed on the processor cause the processor to perform operations comprising;

extracting data from web pages via a network;

assigning attributes to the data;

determining if data from a particular web page is newsworthy based on calculation of a measure of significance of attributes associated with the data from the particular web page with respect to a standard, the measure of significance of attributes viewed as a time series with respect to the standard, the standard changing over time;

receiving a first inquiry from a user;

automatically generating headlines for display to the user based on data from web pages that has changed from a first point in time to a second point in time and newsworthy data, wherein headlines displayed to the user vary according to the first inquiry, a previous inquiry from the user related to one of the headlines, and an answer to the previous inquiry, and the first inquiry is related to the answer to the previous inquiry;

generating a response to the first inquiry comprising newsworthy data, the response based on the first inquiry, the previous inquiry, and the answer to the previous inquiry;

identifying a telephone number of an agent knowledgeable in subject matter of the first inquiry; and

initiating a telephone call to the telephone number in response to a request.

4. The apparatus of claim 3, the operations further comprising:

conversing with the user to perform tasks and exchange information with the user.

5. A non-transitory computer readable medium storing computer program instructions for formatting recipient identifiers in an electronic communication, which, when executed on a processor, cause the processor to perform operations comprising:

extracting data from web pages via a network;

assigning attributes to the data;

determining if data from a particular web page is newsworthy based on calculation of a measure of significance of attributes associated with the data from the particular web page with respect to a standard, the measure of significance of attributes viewed as a time series with respect to the standard, the standard changing over time;

receiving a first inquiry from a user;

automatically generating headlines for display to the user based on data from web pages that has changed from a first point in time to a second point in time and newsworthy data, wherein headlines displayed to the user vary according to the first inquiry, a previous inquiry from the user related to one of the headlines, and an answer to the previous inquiry, and the first inquiry is related to the answer to the previous inquiry;

generating a response to the first inquiry comprising newsworthy data, the response based on the first inquiry, the previous inquiry, and the answer to the previous inquiry;

identifying a telephone number of an agent knowledgeable in subject matter of the first inquiry; and

initiating a telephone call to the telephone number in response to a request.