Communication assistance device, communication assistance method, and computer readable recording medium

• US 9,177,039 B2
• Filed: 07/13/2011
• Issued: 11/03/2015
• Est. Priority Date: 08/06/2010
• Status: Active Grant

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: Mizuguchi, Hironori, Kusui, Dai
• Primary Examiner(s): BOWEN, RICHARD L
• Application Number:
  US13/810,485
• Publication Number:
  US 20130117265A1
• Time in Patent Office: 1,574 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 16/284 Relational databases
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A communication assistance device (10) includes a communication level determination unit (11) and a topic recommendation unit (16) so as to determine a level of a relationship between users who communicate with each other and provide communication assistance using the result of the determination. The communication level determination unit (11) determines the level (communication level) of the relationship between the users based on similarity between the users obtained from preference information showing preferences of the users, and on user action records showing records of actions taken by a certain user toward a partner user with whom the certain user communicates out of the users. The topic recommendation unit (16) selects, from among a group of topics prepared in advance, a topic that can be transmitted to the partner user based on the determined level of the relationship between the users and on preferences of the certain user and the partner user.

Claims

1. A communication assistance device comprising:

a memory device that stores a set of instructions; and

at least one processor capable of executing the set of instructions to;

determine a current communication level between a first user and a second user, the current communication level including at least one of a first stranger level, an intermediate level between strangers and friends, and a friend level, wherein the intermediate level further includes at least one of;

a second stranger level wherein the first and second users have no knowledge of each other, there is a degree of similarity between first preference information associated with the first user and second preference information associated with the second user that exceeds a threshold, and the first user is not interested in the second user; and

a candidate-for-friend level wherein the degree of similarity between the first preference information and the second preference information exceeds the threshold and the first user is interested in the second user;

wherein the second stranger level and the candidate-for-friend level is each classified into;

an existence awareness level at which the first user is aware of the existence of the second user; and

an information exchange level at which the first user has exchanged information with the second user;

determine whether to degrade, maintain, or upgrade the current communication level, based on;

(i) the degree of similarity between the first preference information and the second preference information;

(ii) one or more user action records reflecting one or more actions taken by the first user to the second user; and

(iii) the current communication level; and

provide a topic to be transmitted to the second user based on the current communication level, the determination of whether to degrade, maintain, or upgrade the current communication level, and the first and second preference information.

2. The communication assistance device according to claim 1, wherein the at least one processor is also capable of executing the set of instructions to:

identify, from the one or more user action records, details of actions that have been taken by the first user towards the second user and the number of times the actions have been taken in a preset time period;

calculate a degree of interest that the first user takes in the second user based on the identified details of the actions and the identified number of times the actions have been taken;

judge whether a relationship between the first and second users is in an advancing state, in a stalled state, or in a receding state based on the degree of similarity and the degree of interest taken in the second user; and

determine the current communication level using a result of the judgment.

3. The communication assistance device according to claim 2, wherein the at least one processor is also capable of executing the set of instructions to:

judge that the relationship is in the advancing state when the degree of similarity is equal to or greater than a first predetermined value set therefor and the degree of interest first user takes in the second user is equal to or greater than a first predetermined value set therefor; and

judge that the relationship is in the receding state when the degree of similarity is equal to or smaller than a second predetermined value set therefor or when the degree of interest first user takes in the second user is equal to or smaller than a second predetermined value set therefor.

4. The communication assistance device according to claim 1, wherein the at least one processor is also capable of executing the set of instructions to:

calculate degrees of preference for each topic included among a group of topics on a per-user basis;

select, as the topic that can be transmitted to the second user, a topic for which only the second user exhibits a degree of preference equal to or greater than a set value, or a topic for which both the first user and the second user exhibit a degree of preference equal to or greater than the set value, based on the determined current communication level and on the degrees of preference calculated on the per-user basis;

determine a recommendation target user to whom the selected topic is to be recommended out of the first user and the second user based on information transmissibility of the first user and the second user or on contribution that the first user and the second user make to each other; and

determine a number of topics to be recommended to the recommendation target user in accordance with the current communication level.

5. The communication assistance device according to claim 1, wherein in a case where an external device recommends actions to each user and each user takes the recommended actions, the at least one processor is also capable of executing the set of instructions to:

identify, from the one or more user action records, details of actions that have been taken by the first user toward the second user in a preset time period, the number of times the actions have been taken, details of the recommended actions taken by the first user, and the number of times the recommended actions have been taken;

calculate a degree of interest that the first user takes in the second user based on the identified details of the actions, the identified number of times the actions have been taken, the identified details of the recommended actions, and the identified number of times the recommended actions have been taken;

judge whether the relationship between the first and second users is in an advancing state, in a stalled state, or in a receding state based on the degree of similarity and the degree of interest taken in the second user; and

determine the current communication level using a result of the judgment.

6. A computer-implemented communication assistance method comprising:

determine a current communication level between a first user and a second user, the current communication level including at least one of a first stranger level, an intermediate level between strangers and friends, and a friend level, wherein the intermediate level further includes at least one of;

a second stranger level wherein the first and second users have no knowledge of each other, there is a degree of similarity between first preference information associated with the first user and second preference information associated with the second user that exceeds a threshold, and the first user is not interested in the second user; and

a candidate-for-friend level wherein the degree of similarity between the first preference information and the second preference information exceeds the threshold and the first user is interested in the second user;

wherein the second stranger level and the candidate-for-friend level is each classified into;

an existence awareness level at which the first user is aware of the existence of the second user; and

an information exchange level at which the first user has exchanged information with the second user;

determining whether to degrade, maintain, or upgrade the current communication level, based on;

(i) the degree of similarity between the first preference information and the second preference information;

(ii) one or more user action records reflecting one or more actions taken by the first user to the second user; and

(iii) the current communication level; and

providing a topic to be transmitted to the second user based on the current communication level, the determination of whether to degrade, maintain, or upgrade the current communication level, and on the first and second preference information.

7. The computer-implemented communication assistance method according to claim 6, wherein the communication level determination step further includes:

identifying, from the one or more user action records, details of actions that have been taken by the first user towards the second user and the number of times the actions have been taken in a preset time period;

calculating a degree of interest that the first user takes in the second user based on the identified details of the actions and the identified number of times the actions have been taken;

judging whether a relationship between the first and second users is in an advancing state, in a stalled state, or in a receding state based on the degree of similarity and the degree of interest taken in the second user; and

determining the current communication level using a result of the judgment.

8. The computer-implemented communication assistance method according to claim 7, wherein the communication level determination step further includes:

judging that the relationship between the first and second users is in the advancing state when the degree of similarity is equal to or greater than a first predetermined value set therefor and the degree of interest the first user takes in the second user is equal to or greater than a first predetermined value set therefor; and

judging that the relationship between the first and second users is in the receding state when the degree of similarity is equal to or smaller than a second predetermined value set therefor or when the degree of interest the first user takes in the second user is equal to or smaller than a second predetermined value set therefor.

9. The computer-implemented communication assistance method according to claim 6, wherein the topic recommendation step further includes:

calculating degrees of preference for each topic included among the group of topics on a per-user basis;

selecting, as the topic that can be transmitted to the second user, a topic for which only the second user exhibits a degree of preference equal to or greater than a set value, or a topic for which both the first user and the second user exhibit a degree of preference equal to or greater than the set value, based on the current communication level determined by the communication level determination step and on the degrees of preference calculated on the per-user basis;

determining a recommendation target user to whom the selected topic is to be recommended out of the first user and the second user based on information transmissibility of the first user and the second user or on contribution that the first user and the second user make to each other; and

determining a number of topics to be recommended to the recommendation target user in accordance with the current communication level.

10. The computer-implemented communication assistance method according to claim 6, wherein in a case where an external device recommends actions to each user and each user takes the recommended actions, the communication level determination step further includes:

identifying, from the one or more user action records, details of actions that have been taken by the first user toward the second user in a preset time period, the number of times the actions have been taken, details of the recommended actions taken by the first user, and the number of times the recommended actions have been taken;

calculating a degree of interest that the first user takes in the second user based on the identified details of the actions, the identified number of times the actions have been taken, the identified details of the recommended actions, and the identified number of times the recommended actions have been taken;

judging whether the relationship between the first and second users is in an advancing state, in a stalled state, or in a receding state based on the degree of similarity and the degree of interest taken in the second user; and

determining the current communication level using a result of the judgment.

11. A non-transitory computer-readable recording medium having recorded therein a program including instructions for causing a computer to execute:

determine a current communication level between a first user and a second user, the current communication level including at least one of a first stranger level, an intermediate level between strangers and friends, and a friend level, wherein the intermediate level further includes at least one of;

a second stranger level wherein the first and second users have no knowledge of each other, there is a degree of similarity between first preference information associated with the first user and second preference information associated with the second user that exceeds a threshold, and the first user is not interested in the second user; and

a candidate-for-friend level wherein the degree of similarity between the first preference information and the second preference information exceeds the threshold and the first user is interested in the second user;

wherein the second stranger level and the candidate-for-friend level is each classified into;

an existence awareness level at which the first user is aware of the existence of the second user; and

an information exchange level at which the first user has exchanged information with the second user;

determining whether to degrade, maintain, or upgrade the current communication level, based on;

(i) the degree of similarity between the first preference information and the second preference information;

(ii) one or more user action records reflecting one or more actions taken by the first user to the second user; and

(iii) the current communication level; and

providing a topic to be transmitted to the second user based on the current communication level, the determination of whether to degrade, maintain, or upgrade the current communication level, and the first and second preference information.

12. The non-transitory computer-readable recording medium according to claim 11, wherein the communication level determination step further includes:

identifying, from the one or more user action records, details of actions that have been taken by the first user towards the second user and the number of times the actions have been taken in a preset time period;

calculating a degree of interest that the first user takes in the second user based on the identified details of the actions and the identified number of times the actions have been taken;

judging whether a relationship between the first and second users is in an advancing state, in a stalled state, or in a receding state based on the degree of similarity and the degree of interest taken in the second user; and

determining the current communication level using a result of the judgment.

13. The non-transitory computer-readable recording medium according to claim 12, wherein the communication level determination step further includes:

judging that the relationship between the first and second users is in the advancing state when the degree of similarity is equal to or greater than a first predetermined value set therefor and the degree of interest first user takes in the second user is equal to or greater than a first predetermined value set therefor; and

judging that the relationship between the first and second users is in the receding state when the degree of similarity is equal to or smaller than a second predetermined value set therefor or when the degree of interest first user takes in the second user is equal to or smaller than a second predetermined value set therefor.

14. The non-transitory computer-readable recording medium according to claim 11, wherein the topic recommendation step further includes:

calculating degrees of preference for each topic included among the group of topics on a per-user basis;

selecting, as the topic that can be transmitted to the second user, a topic for which only the second user exhibits a degree of preference equal to or greater than a set value, or a topic for which both the first user and the second user exhibit a degree of preference equal to or greater than the set value, based on the current communication level determined by the communication level determination step and on the degrees of preference calculated on the per-user basis;

determining a recommendation target user to whom the selected topic is to be recommended out of the first user and the second user based on information transmissibility of the first user and the second user or on contribution that the first user and the second user make to each other; and

determining a number of topics to be recommended to the recommendation target user in accordance with the current communication level.

15. The non-transitory computer-readable recording medium according to claim 11, wherein in a case where an external device recommends actions to each user and each user takes the recommended actions, the communication level determination step further includes:

identifying, from the one or more user action records, details of actions that have been taken by the first user toward the second user in a preset time period, the number of times the actions have been taken, details of the recommended actions taken by the first user, and the number of times the recommended actions have been taken;

calculating a degree of interest that the first user takes in the second user based on the identified details of the actions, the identified number of times the actions have been taken, the identified details of the recommended actions, and the identified number of times the recommended actions have been taken;

judging whether the relationship between the first and second users is in an advancing state, in a stalled state, or in a receding state based on the degree of similarity and the degree of interest taken in the second user; and

determining the current communication level using a result of the judgment.