Computer-programmed telephone-enabled devices for processing and managing numerous simultaneous voice conversations conducted by an individual over a computer network and computer methods of implementing thereof

• US 9,178,773 B1
• Filed: 04/15/2015
• Issued: 11/03/2015
• Est. Priority Date: 04/15/2014
• Status: Active Grant

• Current Assignee: VoxSmart Limited
• Original Assignee: Green Key Technologies LLC (VoxSmart Limited)
• Inventors: Tassone, Anthony, Detterman, Eric
• Primary Examiner(s): DONAGHUE, LARRY D
• Application Number:
  US14/687,597
• Time in Patent Office: 202 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 3/04847 Interaction techniques to control parameter settings, e.g. interaction with sliders or dials
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/1093 by adding participants; by removing participants
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/0024 Services and arrangements where telephone services are combined with data services arrangements which combine a telephonic equipment and a computer H04M7/0012
• CPC Class Codes: H04M 7/0084 Network monitoring; Error detection; Error recovery; Network testing
• CPC Class Codes: H04M 9/00 Arrangements for interconnection not involving centralised switching
• CPC Class Codes: H04M 9/003 Transmission of control signals from or to the key telephone set; signalling equipment at key telephone set, e.g. keyboard or display equipment keyboard equipment in semi-automatic systems H04M3/62
• CPC Class Codes: H04W 4/08 User group management
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 92/18 : between terminal devices

Abstract

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.

Claims

1. A computer-implemented method, comprising:

causing, by a specifically programmed computer call management communication system, to transform, over a computer network, a plurality of computing devices of a plurality of users, into a corresponding plurality of specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing at least a session initiation protocol (SIP);

wherein the specialized call management client software application, upon the execution, generates a plurality of specialized graphical user interfaces configured to allow each user of the plurality of users to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users based, at least in part, on;

maintaining each voice communication independent from another voice communication;

generating an individual visual control panel for each voice communication of the plurality of voice communications, wherein the individual visual control panel comprises;

a plurality of visual audio device control icons which are respectfully programmed, upon selection, to;

i) independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user;

ii) independently manage, in real time, each voice communication by at least;

1) putting such voice communication on hold,

2) muting such voice communication,

3) unmuting such voice communication,

4) joining a particular voice communication with at least one other voice communication,

5) disjoining the particular voice communication from the at least one other voice communication,

6) allowing independent interaction by each user with the particular voice communication, and

7) enabling each user to select for each voice communication a particular communication mode, wherein the particular communication mode is one of

a) a push-to-talk mode and

b) a continuous talk mode;

wherein the individual visual control panel for each voice communication is configured to be detachable from a parent window of the specialized call management client software application so that each user can move the individual visual control panel to any location on a screen of a respective specialized call management device; and

wherein the plurality of voice communications comprise voice communications of at least one of the following connection types;

i) a dialed phone connection,

ii) a Hoot connection, and

iii) a Ringdown connection.

2. The computer-implemented method of claim 1, comprising:

encrypting, by the specialized call management client software application, each voice communication of the plurality of voice communications.

3. The computer-implemented method of claim 1, comprising:

tracking, in real-time, by the specifically programmed computer call management communication system, the plurality of voice communications to generate call history and use statistics on real-time basis; and

causing to display, by the specifically programmed computer call management communication system, at least one automatically updatable visual dashboard configured to present the call history and the use statistics to an administrator user.

4. The computer-implemented method of claim 1, comprising:

transcribing, in real-time, by the specialized call management client software application, each voice communication.

5. The computer-implemented method of claim 4, comprising:

data mining, in real-time, by the specifically programmed computer call management communication system, the transcribed voice communications based on at least one pre-determined parameter.

6. The computer-implemented method of claim 5, wherein the plurality of users are securities trading professionals and wherein the at least one pre-determined parameter is associated with at least one trading compliance requirement.

7. The computer-implemented method of claim 4, comprising:

outputting, in real-time, by the specialized call management client software application, the transcribed voice communications of a particular time length into a chat box.

8. The computer-implemented method of claim 7, wherein the particular time length is between 5 and 30 seconds.

9. The computer-implemented method of claim 1, wherein the specialized call management client software application is further programmed to:

enable, each user, to create, in real-time, a group of users utilizing a plurality of Hoot connections; and

broadcast, in real-time, at least one voice communication to the group of users utilizing the plurality of Hoot connections.

10. The computer-implemented method of claim 1, wherein the specialized call management client software application is further programmed to enable each user to switch between a minimized display of the plurality of specialized graphical user interfaces and a full-screen display of the plurality of specialized graphical user interfaces;

wherein the minimized display occupies a portion of a screen of each respective specialized call management device of a particular user; and

wherein the full-screen display occupies the entire screen of such respective specialized call management device of the particular user.

11. A specifically programmed computer call management communication system, comprising:

at least one specialized server specifically programmed with specialized call management software application stored on a non-transient computer readable medium,

wherein the specialized server, upon execution of the specialized call management software application is configured to at least perform;

causing to transform, over a computer network, a plurality of computing devices of a plurality of users, into a corresponding plurality of specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing at least a session initiation protocol (SIP);

wherein the specialized call management client software application, upon the execution, generates a plurality of specialized graphical user interfaces configured to allow each user of the plurality of users to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users based, at least in part, on;

maintaining each voice communication independent from another voice communication;

generating an individual visual control panel for each voice communication of the plurality of voice communications, wherein the individual visual control panel comprises;

a plurality of visual audio device control icons which are respectfully programmed, upon selection, to;

i) independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user;

ii) independently manage, in real time, each voice communication by at least;

1) putting such voice communication on hold,

2) muting such voice communication,

3) unmuting such voice communication,

4) joining a particular voice communication with at least one other voice communication,

5) disjoining the particular voice communication from the at least one other voice communication,

6) allowing independent interaction by each user with the particular voice communication, and

7) enabling each user to select for each voice communication a particular communication mode, wherein the particular communication mode is one of

a) a push-to-talk mode and

b) a continuous talk mode;

wherein the individual visual control panel for each voice communication is configured to be detachable from a parent window of the specialized call management client software application so that each user can move the individual visual control panel to any location on a screen of a respective specialized call management device; and

wherein the plurality of voice communications comprise voice communications of at least one of the following connection types;

i) a dialed phone connection,

ii) a Hoot connection, and

iii) a Ringdown connection.

12. The specifically programmed computer call management communication system of claim 11, wherein the specialized call management client software application is further configured to:

encrypt each voice communication of the plurality of voice communications.

13. The specifically programmed computer call management communication system of claim 11, wherein the specifically programmed computer call management communication system is further configured to:

track, in real-time, the plurality of voice communications to generate call history and use statistics on real-time basis; and

cause to display at least one automatically updatable visual dashboard configured to present the call history and the use statistics to an administrator user.

14. The specifically programmed computer call management communication system of claim 11, wherein the specialized call management client software application is further configured to:

transcribe, in real-time, each voice communication.

15. The specifically programmed computer call management communication system of claim 14, wherein the specifically programmed computer call management communication system is further configured to:

data mine, in real-time, the transcribed voice communications based on at least one pre-determined parameter.

16. The specifically programmed computer call management communication system of claim 15, wherein the plurality of users are securities trading professionals and wherein the at least one pre-determined parameter is associated with at least one trading compliance requirement.

17. The specifically programmed computer call management communication system of claim 14, wherein the specialized call management client software application is further configured to:

output, in real-time, the transcribed voice communications of a particular time length into a chat box.

18. The specifically programmed computer call management communication system of claim 17, wherein the particular time length is between 5 and 30 seconds.

19. The specifically programmed computer call management communication system of claim 11, wherein the specialized call management client software application is further configured to:

enable, each user, to create, in real-time, a group of users utilizing a plurality of Hoot connections; and

broadcast, in real-time, at least one voice communication to the group of users utilizing the plurality of Hoot connections.

20. The specifically programmed computer call management communication system of claim 11, wherein the specialized call management client software application is further configured to:

enable each user to switch between a minimized display of the plurality of specialized graphical user interfaces and a full-screen display of the plurality of specialized graphical user interfaces;

wherein the minimized display occupies a portion of a screen of each respective specialized call management device of a particular user; and

wherein the full-screen display occupies the entire screen of such respective specialized call management device of the particular user.