Integration process management console with error resolution interface
First Claim
1. A computer-implemented method for resolving an error of an integrated business process system, the method comprising:
- scrubbing, via a processor executing instructions, an error message for the error to remove user specific information, wherein scrubbing the error message comprises;
parsing, via the processor, the error message into individual terms;
determining, via the processor, if each individual term represents a frequent term or an infrequent term based on a frequency count received, via a processor interface device from a multi-user community terms database, indicating a frequency that an individual term has occurred in previously received error messages; and
creating, via the processor, a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and
transmitting, via the processor interface device, a search request to a multi-user community scrubbed system error database for a first scrubbed resolution article using the scrubbed error message.
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Accused Products
Abstract
An information handling system for resolving integrated business process system errors includes a processor executing instructions to scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information. The information handling system further includes a processor interface device for transmitting a search request to a multi-user community scrubbed system error database at a storage device for scrubbed resolution articles using the scrubbed error message. The information handling system includes the processor interface device sending the scrubbed resolution articles in a rank-order to display, via an error resolution graphical user interface.
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Citations
20 Claims
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1. A computer-implemented method for resolving an error of an integrated business process system, the method comprising:
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scrubbing, via a processor executing instructions, an error message for the error to remove user specific information, wherein scrubbing the error message comprises; parsing, via the processor, the error message into individual terms; determining, via the processor, if each individual term represents a frequent term or an infrequent term based on a frequency count received, via a processor interface device from a multi-user community terms database, indicating a frequency that an individual term has occurred in previously received error messages; and creating, via the processor, a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and transmitting, via the processor interface device, a search request to a multi-user community scrubbed system error database for a first scrubbed resolution article using the scrubbed error message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An information handling system for resolving integrated business process system errors, the system comprising:
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a processor executing instructions to scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information, wherein the processor executing the instructions to scrub the error message comprises; the processor executing instructions to parse the error message into individual terms; the processor executing instructions to determine if each individual term represents a frequent term or an infrequent term based on a frequency count received via a processor interface device from a multi-user community terms database at a storage device indicating a frequency that an individual term has occurred in previously received error messages; and the processor executing instructions to create a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and the processor interface device for transmitting a search request to a multi-user community scrubbed system error database at a storage device for a first scrubbed resolution article using the scrubbed error message. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A non-transitory computer readable medium comprising instructions to resolve integrated business process system errors, the instructions comprising instructions to:
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scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information, wherein the instructions to scrub the error message further comprise instructions to; parse the error message into individual terms; determine if each individual term represents a frequent term or an infrequent term based on a frequency count received via a processor interface device from a database for a multi-user community terms indicating a frequency that an individual term has occurred in previously received error messages; and create a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and transmit, via the processor interface device, a search request to a database for a multi-user community scrubbed system error for a first scrubbed resolution article using the scrubbed error message. - View Dependent Claims (18, 19, 20)
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Specification