Integration process management console with error resolution interface

• US 9,183,074 B2
• Filed: 06/21/2013
• Issued: 11/10/2015
• Est. Priority Date: 06/21/2013
• Status: Active Grant

• Current Assignee: Boomi, Inc. (Boomi TopCo, LP)
• Original Assignee: Dell Products LP (Dell Technologies Inc.)
• Inventors: Michel, Peter I., Stewart, Mitchell J., Ahlborn, James T., Nucci, Richard C.
• Primary Examiner(s): Lottich, Joshua P
• Application Number:
  US13/923,958
• Publication Number:
  US 20140380105A1
• Time in Patent Office: 872 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/3664 Environments for testing or debugging software
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06Q 10/00 Administration; Management

Abstract

An information handling system for resolving integrated business process system errors includes a processor executing instructions to scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information. The information handling system further includes a processor interface device for transmitting a search request to a multi-user community scrubbed system error database at a storage device for scrubbed resolution articles using the scrubbed error message. The information handling system includes the processor interface device sending the scrubbed resolution articles in a rank-order to display, via an error resolution graphical user interface.

Claims

1. A computer-implemented method for resolving an error of an integrated business process system, the method comprising:

scrubbing, via a processor executing instructions, an error message for the error to remove user specific information, wherein scrubbing the error message comprises;

parsing, via the processor, the error message into individual terms;

determining, via the processor, if each individual term represents a frequent term or an infrequent term based on a frequency count received, via a processor interface device from a multi-user community terms database, indicating a frequency that an individual term has occurred in previously received error messages; and

creating, via the processor, a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and

transmitting, via the processor interface device, a search request to a multi-user community scrubbed system error database for a first scrubbed resolution article using the scrubbed error message.

2. The method of claim 1, wherein determining if each individual term represents an infrequent term further comprises determining that the received frequency count for the individual term from the multi-user community terms database is less than a predetermined term threshold occurrence value.

3. The method of claim 1, further comprising:

receiving the search request at a memory device from a user, via an error resolution graphical user interface via a video display device, the search request comprising the error message for the integrated business process system error.

4. The method of claim 1, further comprising:

transmitting, via the processor interface device, an update to the multi-user community terms database for the individual term, wherein if the individual term exists in the multi-user community terms database, then incrementing the frequency count for the individual term in the multi-user community terms database.

5. The method of claim 1, wherein the search request transmitted to the multi-user community scrubbed system error database includes a search request based on context information comprising a shape type, a connector type, a transformation map, an exception type, or an integration class.

6. The method of claim 1, further comprising:

the processor interface device receiving data for ranking the first scrubbed resolution article via a voting system;

displaying, via an error resolution graphical user interface via a video display device, the first scrubbed resolution article in a rank-order;

receiving a vote from a user, via the error resolution graphical user interface via the video display device, that up-votes or down-votes the first scrubbed resolution article on its effectiveness in resolving the integrated business process system error; and

transmitting, via the processor interface device, an update to the multi-user community scrubbed system error database with an aggregated vote for the first scrubbed resolution article to leverage the user'"'"'s expertise in determining effectiveness of the first scrubbed resolution article.

7. The method of claim 1, further comprising:

receiving a new resolution article, via an error resolution graphical user interface via a video display device; and

transmitting, via the processor interface device, an update to add the new resolution article to a resolution article moderator queue for approval by a community of experts.

8. The method of claim 7, wherein if the new resolution article is approved,

scrubbing the new resolution article, via the processor executing instructions, to remove the user specific information to create a new scrubbed resolution article;

and

transmitting, via the processor interface device, an update to the multi-user community scrubbed system error database with the new scrubbed resolution article.

9. An information handling system for resolving integrated business process system errors, the system comprising:

a processor executing instructions to scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information, wherein the processor executing the instructions to scrub the error message comprises;

the processor executing instructions to parse the error message into individual terms;

the processor executing instructions to determine if each individual term represents a frequent term or an infrequent term based on a frequency count received via a processor interface device from a multi-user community terms database at a storage device indicating a frequency that an individual term has occurred in previously received error messages; and

the processor executing instructions to create a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and

the processor interface device for transmitting a search request to a multi-user community scrubbed system error database at a storage device for a first scrubbed resolution article using the scrubbed error message.

10. The information handling system of claim 9, wherein the processor further determines if each individual term represents a frequent term by determining whether the frequency count for the individual term from the multi-user community terms database is equal to or greater than a predetermined term threshold occurrence value.

11. The information handling system of claim 9, further comprising:

the processor interface device transmitting an update to the multi-user community terms database at the storage device for the individual term, wherein if the individual term does not exist in the multi-user community terms database at the storage device, then the update adds the individual term, a unique term identifier value, and sets the frequency count initially to one, for the individual term to the multi-user community terms database at the storage device.

12. The information handling system of claim 9, further comprising:

the processor interface device receiving data for ranking the first scrubbed resolution article via a voting system;

the processor interface device sending the first scrubbed resolution article in a rank-order to display, via an error resolution graphical user interface via a video display device connected to the information handling system;

the processor interface device receiving a vote from a user, via the error resolution graphical user interface via the video display device connected to the information handling system, that up-votes or down-votes the first scrubbed resolution article on its effectiveness in resolving the integrated business process system error; and

the processor interface device transmitting an update to the multi-user community scrubbed system error database at the storage device with an aggregated vote for the first scrubbed resolution article to leverage the user'"'"'s expertise in determining effectiveness of the first scrubbed resolution article.

13. The information handling system of claim 9, further comprising:

the processor interface device receiving a new resolution article, via an error resolution graphical user interface via a video display device connected to the information handling system; and

the processor interface device transmitting an update to add the new resolution article to a resolution article moderator queue for approval by a community of experts.

14. The information handling system of claim 13, wherein if the new resolution article is approved by the community of experts,

the processor scrubbing the new resolution article to remove user specific information to create a new scrubbed resolution article;

and

the processor interface device transmitting an update to the multi-user community scrubbed system error database at the storage device with the new scrubbed resolution article.

15. The information handling system of claim 9, further comprising:

the processor interface device submitting the scrubbed error message with a process id to the multi-user community scrubbed system error database at the storage device.

16. The information handling system of claim 15, wherein if no scrubbed resolution article to the integrated business process system error is found,

the processor determining if a trend count for the scrubbed error message received, via the processor interface device, from the multi-user community scrubbed system error database at the storage device is equal to or greater than a predetermined threshold trend count,

the processor interface device transmitting an update to add the scrubbed error message to a resolution article moderator queue for creating a scrubbed experts'"'"' resolution article by a community of experts;

the processor interface device transmitting an update to the multi-user community scrubbed system error database at the storage device with the scrubbed experts'"'"' resolution article; and

the processor interface device transmitting a notification to users that encountered the integrated business process system error that the scrubbed experts'"'"' resolution article is available.

17. A non-transitory computer readable medium comprising instructions to resolve integrated business process system errors, the instructions comprising instructions to:

scrub an error message for an integrated business process system error from an integrated business process event to remove user specific information, wherein the instructions to scrub the error message further comprise instructions to;

parse the error message into individual terms;

determine if each individual term represents a frequent term or an infrequent term based on a frequency count received via a processor interface device from a database for a multi-user community terms indicating a frequency that an individual term has occurred in previously received error messages; and

create a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and

transmit, via the processor interface device, a search request to a database for a multi-user community scrubbed system error for a first scrubbed resolution article using the scrubbed error message.

18. The computer readable medium of claim 17, wherein the instructions to determine if each individual term represents an infrequent term further comprise instructions to determine that the frequency count for the individual term is less than a predetermined term threshold occurrence value.

19. The computer readable medium of claim 17, wherein the instructions further comprise instructions to:

transmit, via the processor interface device, an update to the database for the multi-user community terms for the individual term, wherein if the individual term exists in the database for the multi-user community terms, then the update increments the frequency count for the individual term in the database for the multi-user community terms.

20. The computer readable medium of claim 17, wherein if no scrubbed resolution article to the integrated business process system error is found corresponding to the scrubbed error message, the instructions further comprise instructions to:

determine if a total count received via the processor interface device from the database for the multi-user community scrubbed system error for the scrubbed error message is equal to or greater than a predetermined threshold count,

transmit, via the processor interface device, an update to add the scrubbed error message to a resolution article moderator queue to create a scrubbed experts'"'"' resolution article by a community of experts; and

transmit, via the processor interface device, an update to add the scrubbed experts'"'"' resolution article to the database for the multi-user community scrubbed system error.