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Integration process management console with error resolution interface

  • US 9,183,074 B2
  • Filed: 06/21/2013
  • Issued: 11/10/2015
  • Est. Priority Date: 06/21/2013
  • Status: Active Grant
First Claim
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1. A computer-implemented method for resolving an error of an integrated business process system, the method comprising:

  • scrubbing, via a processor executing instructions, an error message for the error to remove user specific information, wherein scrubbing the error message comprises;

    parsing, via the processor, the error message into individual terms;

    determining, via the processor, if each individual term represents a frequent term or an infrequent term based on a frequency count received, via a processor interface device from a multi-user community terms database, indicating a frequency that an individual term has occurred in previously received error messages; and

    creating, via the processor, a scrubbed error message by keeping frequent terms in the error message and replacing infrequent terms with a predetermined scrubbed value; and

    transmitting, via the processor interface device, a search request to a multi-user community scrubbed system error database for a first scrubbed resolution article using the scrubbed error message.

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