Representing aggregated rich presence information

• US 9,183,539 B2
• Filed: 06/22/2012
• Issued: 11/10/2015
• Est. Priority Date: 07/29/2008
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Fuchs, Omri, Korenshtein, Roni
• Primary Examiner(s): GOODCHILD, WILLIAM J
• Application Number:
  US13/530,343
• Publication Number:
  US 20120278481A1
• Time in Patent Office: 1,236 Days
• Field of Search: 709/224
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Techniques for relaying presence information of an entity to a user are provided. The techniques include obtaining a portion of the presence information of the entity from servers associated with the communications networks, and assembling an image in accordance with the at least one portion of the presence information of the entity, wherein at least a portion of the image represents a highest ranked communication option of a plurality of communication options for contacting the entity based on a rule set that evaluates the presence information of the entity, in its entirety, in accordance with at least one item of communication-related information, the image conveying presence information of the entity for at least the highest ranked communication option, and in accordance with communication parameters associated with the entity and the user, communication preferences of at least one of the entity and the user, and communication capabilities of the user.

Claims

1. A method for relaying presence information of an entity to a user, wherein the entity is known to the user via one or more communications networks, the method comprising the steps of:

obtaining at least one portion of the presence information of the entity via one or more servers associated with the one or more communications networks, wherein said obtaining comprises;

aggregating multiple items of presence information derived from multiple devices associated with the entity to generate a presence information document; and

outputting the presence information document to the user; and

assembling an image in accordance with the at least one portion of the presence information of the entity, wherein at least a portion of the image represents a highest ranked communication option of a plurality of communication options for contacting the entity based on a rule set that evaluates the presence information of the entity, in its entirety, in accordance with at least one item of communication-related information, the image conveying presence information of the entity for at least the highest ranked communication option, and in accordance with at least one of one or more communication parameters associated with the entity and the user, one or more communication preferences of at least one of the entity and the user, and one or more communication capabilities of the user.

2. The method of claim 1, wherein the at least one portion of the presence information comprises at least one of an availability status of the entity, a time of availability of the entity, a communication platform of the entity, a communication method of the entity, and an availability of the entity as a function of at least one of the availability status of the entity, the time of availability of the entity, the communication platform of the entity, and the communication method of the entity.

3. The method of claim 1, wherein the one or more communication parameters comprise at least one of a cost of communication and a quality of communication.

4. The method of claim 3, further comprising the step of obtaining the one or more communication parameters associated with the entity and the user from the one or more communications networks.

5. The method of claim 1, wherein the one or more communication preferences comprise at least one of a preferred communication platform, a preferred communication method, a preferred availability status, a preferred time of availability, a preferred cost of communication, and a preferred quality of communication.

6. The method of claim 5, further comprising the step of obtaining the one or more communication preferences of the entity from at least one of Q values in a communication registry and priority tags of the at least one portion of the presence information.

7. The method of claim 5, further comprising the step of obtaining the one or more communication preferences of the user via a user application, wherein the user sets one or more values related to a communication with the entity.

8. The method of claim 1, further comprising the step of obtaining the one or more communication capabilities of the user from a user application, wherein the user application assesses one or more communications devices of the user.

9. The method of claim 1, wherein the image comprises a plurality of sub-images, each of the plurality of sub-images representing a respective one of the plurality of communication options, each of the plurality of sub-images conveying presence information of the entity for the respective one of the plurality of communication options.

10. The method of claim 9, wherein a given sub-image of the plurality of sub-images conveys information by at least one of a location of the given sub-image in the image, a background color of the given sub-image, a foreground color of the given sub-image, a border color of the given sub-image, a filling color of the given sub-image, a graphic of the given sub-image, a shape of the given sub-image, a text of the given sub-image, a size of the given sub-image relative to the one or more sub-images, a brightness of the given sub-image, an animation of the given sub-image, and a font of the given sub-image.

11. The method of claim 1, wherein the step of assembling the image further comprises the steps of:

constructing an ordered structure comprising one or more nodes, wherein each of the one or more nodes represent at least one of a communication platform of the entity and a communication method of the entity;

annotating the one or more nodes of the ordered structure with at least one of the at least one portion of the presence information of the entity and the one or more communication parameters associated with the entity and the user;

sorting the one or more nodes of the ordered structure in accordance with at least one of the one or more communication parameters associated with the entity and the user, the one or more communication preferences of at least one of the entity and the user, and the one or more communication capabilities of the user; and

assembling the image by traversing the one or more nodes.

12. An article of manufacture for relaying presence information of an entity to a user, wherein the entity is known to the user via one or more communications networks, the article comprising a non-transitory computer readable storage medium including one or more programs, which when executed by a computer implement the steps of claim 1.

13. An apparatus for relaying presence information of an entity to a user, wherein the entity is known to the user via one or more communications networks, the apparatus comprising:

a memory; and

at least one processor coupled to the memory and operative to;

obtain at least one portion of the presence information of the entity via one or more servers associated with the one or more communications networks, wherein said obtaining comprises;

aggregating multiple items of presence information derived from multiple devices associated with the entity to generate a presence information document; and

outputting the presence information document to the user; and

assemble an image in accordance with the at least one portion of the presence information of the entity, wherein at least a portion of the image represents a highest ranked communication option of a plurality of communication options for contacting the entity based on a rule set that evaluates the presence information of the entity, in its entirety, in accordance with at least one item of communication-related information, the image conveying presence information of the entity for at least the highest ranked communication option, and in accordance with at least one of one or more communication parameters associated with the entity and the user, one or more communication preferences of at least one of the entity and the user, and one or more communication capabilities of the user.

14. The apparatus of claim 13, wherein the at least one portion of the presence information comprises at least one of an availability status of the entity, a time of availability of the entity, a communication platform of the entity, a communication method of the entity, and an availability of the entity as a function of at least one of the availability status of the entity, the time of availability of the entity, the communication platform of the entity, and the communication method of the entity.

15. The apparatus of claim 13, wherein the image comprises a plurality of sub-images, each of the plurality of sub-images representing a respective one of the plurality of communication options, each of the plurality of sub-images conveying presence information of the entity for the respective one of the plurality of communication options.

16. The apparatus of claim 15, wherein in the operation of assembling the image, the at least one processor is further operative to:

construct an ordered structure comprising one or more nodes, wherein each of the one or more nodes represent at least one of a communication platform of the entity and a communication method of the entity;

annotate the one or more nodes of the ordered structure with at least one of the at least one portion of the presence information of the entity and the one or more communication parameters associated with the entity and the user;

sort the one or more nodes of the ordered structure in accordance with at least one of the one or more communication parameters associated with the entity and the user, the one or more communication preferences of at least one of the entity and the user, and the one or more communication capabilities of the user; and

assemble the image by traversing the one or more nodes.

17. A computer program product for relaying presence information of an entity to a user, wherein the entity is known to the user via one or more communications networks, the computer program product comprising:

a non-transitory computer readable medium;

a first program instruction to obtain at least one portion of the presence information of the entity via one or more servers associated with the one or more communications networks, wherein said obtaining comprises;

aggregating multiple items of presence information derived from multiple devices associated with the entity to generate a presence information document; and

outputting the presence information document to the user; and

a second program instruction to generate an image in accordance with the at least one portion of the presence information of the entity, wherein at least a portion of the image represents a highest ranked communication option of a plurality of communication options for contacting the entity based on a rule set that evaluates the presence information of the entity, in its entirety, in accordance with at least one item of communication-related information, the image conveying presence information of the entity for at least the highest ranked communication option, and in accordance with at least one of one or more communication parameters associated with the entity and the user, one or more communication preferences of at least one of the entity and the user, and one or more communication capabilities of the user; and

wherein the first and second program instructions are stored on the non-transitory computer readable medium.

18. The computer program product of claim 17, wherein the at least one portion of the presence information comprises at least one of an availability status of the entity, a time of availability of the entity, a communication platform of the entity, a communication method of the entity, and an availability of the entity as a function of at least one of the availability status of the entity, the time of availability of the entity, the communication platform of the entity, and the communication method of the entity.

19. The computer program product of claim 17, wherein the one or more communication parameters comprise at least one of a cost of communication and a quality of communication.

20. The computer program product of claim 17, wherein the one or more communication preferences comprise at least one of a preferred communication platform, a preferred communication method, a preferred availability status, a preferred time of availability, a preferred cost of communication, and a preferred quality of communication.