Quality-of-experience measurement for voice services
First Claim
1. A method to determine a quality-of-experience (QoE) metric for a network communication involving a participant, comprising:
- receiving a media signal from the network communication;
extracting an experience indicator from the media signal, wherein the experience indicator is generated based on the participant'"'"'s subjective experience of a service quality from using the network communication;
evaluating the experience indicator;
after evaluating,upon a determination that the experience indicator illustrating the service quality of the network communication is subpar, retrieving a quality-of-service (QoS) metric; and
upon a determination that the retrieved QoS metric illustrating the service quality of the network communication is subpar, determining the QoE metric for the network communication based on the evaluated experience indicator and the retrieved QoS metric for the network communication.
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Accused Products
Abstract
Technologies are generally described for determining a quality-of-experience (QoE) of a network communication. In some examples, a process for determining a QoE metric for a network communication includes receiving a media signal from the network communication. The process may also include extracting an experience indicator from the media signal, wherein the experience indicator corresponds to a participant'"'"'s subjective usage experience associated with a service quality of the network communication, and determining the QoE metric for the network communication based on the experience indicator and a quality-of-service (QoS) metric for the network communication.
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Citations
17 Claims
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1. A method to determine a quality-of-experience (QoE) metric for a network communication involving a participant, comprising:
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receiving a media signal from the network communication; extracting an experience indicator from the media signal, wherein the experience indicator is generated based on the participant'"'"'s subjective experience of a service quality from using the network communication; evaluating the experience indicator;
after evaluating,upon a determination that the experience indicator illustrating the service quality of the network communication is subpar, retrieving a quality-of-service (QoS) metric; and upon a determination that the retrieved QoS metric illustrating the service quality of the network communication is subpar, determining the QoE metric for the network communication based on the evaluated experience indicator and the retrieved QoS metric for the network communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method to determine quality of a network communication involving a participant, comprising:
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receiving a media signal from the network communication; extracting a first corpus from the media signal, wherein the first corpus is generated based on the participant'"'"'s subjective experience of a service quality from using the network communication; evaluating the first corpus;
after evaluating,upon a determination that the experience indicator is subpar, retrieving a quality-of-service (QoS) metric; and upon a determination that the retrieved QoS metric illustrating the service quality of the network communication is subpar, determining a first QoE metric for the network communication based on the evaluated first corpus and the retrieved QoS metric for the network communication. - View Dependent Claims (10, 11, 12, 13)
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14. A non-transitory machine-readable medium having a set of instructions which, in response to execution by a processor, cause the processor to perform a method to determine a quality-of-experience (QoE) metric for a network communication involving a participant, the method comprising:
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receiving a media signal from the network communication; extracting an experience indicator from the media signal, wherein the experience indicator is generated based on the participant'"'"'s subjective experience of a service quality from using the network communication; evaluating the experience indicator;
after evaluating,upon a determination that the experience indicator is subpar, retrieving a quality-of-service (QoS) metric; and upon a determination that the retrieved QoS metric illustrating the service quality of the network communication is subpar, determining the QoE metric for the network communication based on the evaluated experience indicator and the retrieved QoS metric for the network communication. - View Dependent Claims (15, 16, 17)
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Specification