Performing actions for users based on spoken information

• US 9,185,215 B2
• Filed: 05/06/2014
• Issued: 11/10/2015
• Est. Priority Date: 11/14/2006
• Status: Active Grant

• Current Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Original Assignee: Nuance Communications, Inc. (Microsoft Corporation)
• Inventors: Madhavapeddi, Shreedhar, Pollard, John F.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US14/271,320
• Publication Number:
  US 20140241514A1
• Time in Patent Office: 553 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The described techniques include categorizing spoken information obtained from a user in one or more ways, and performing actions on behalf of the user related to the categorized information. For example, in some situations, spoken information obtained from a user is analyzed to identify one or more spoken information items (e.g., words, phrases, sentences, etc.) supplied by the user, and to generate corresponding textual representations (e.g., via automated speech-to-text techniques). One or more actions may then be taken regarding the identified information items, including to categorize the items by adding textual representations of the spoken information items to one or more of multiple predefined lists or other collections of information that are specific to or otherwise available to the user.

Claims

1. A computer-implemented method to allow sellers to provide pricing information to a user based on a stored collection of item information associated with the user, the method comprising:

item information for a user, wherein each of the collections of item information has an associated topic and includes a plurality of purchasable items;

determining whether the user has elected to make at least one of the collections of item information available to affiliated sellers;

when the user has elected to make a collection of item information available to affiliated sellers;

allowing affiliated sellers to access information about purchasable items in the collection of item information associated with the user;

receiving pricing information associated with accessed information about purchasable items from the affiliated sellers, the pricing information comprising an offer to supply a purchasable item at a particular price;

providing to the user at least some of the received pricing information for purchasable items in the collection of item information;

receiving, from the user, a selection of an affiliated seller from which to purchase a selected item; and

transmitting the purchase selection to the affiliated seller selected by the user to allow the affiliated seller to fulfill the purchase selection.

2. The method of claim 1, further comprising maintaining collections of item information for multiple users.

3. The method of claim 1, wherein the purchasable items in the collection of item information include products and services.

4. The method of claim 1, wherein the collections of item information include at least one of a shopping list of products and/or services for planned purchase for the user, a wish list of products and/or services that are desired by the user, or a gift list of products and/or services for possible purchase by the user for one or more recipients.

5. The method of claim 1, further comprising withholding personal information relating to the user from an affiliated seller when the affiliated seller accesses a collection of item information associated with the user.

6. The method of claim 1, further comprising providing characteristics of the user to an affiliated seller to allow the affiliated seller to tailor the pricing information to the characteristics of the user.

7. The method of claim 1, wherein the pricing information further includes promotional information applicable to a purchasable item or information about a related purchasable item.

8. The method of claim 7, wherein promotional information applicable to a purchasable item includes a discount, a coupon, or a free sample.

9. The method of claim 1, further comprising charging an affiliated seller a flat fee, a fee for each time the seller accesses information about purchasable items associated with the user, a fee for each time pricing information is received from the seller, or a fee for each time the pricing information is provided to the user.

10. The method of claim 1, further comprising, before allowing an affiliated seller to access items in a collection of item information associated with the user, determining that the affiliated seller has authority to access the user'"'"'s collection of item information.

11. A computer-implemented method to allow partner services to provide pricing information to a user based on a group of information maintained for the user, the method comprising:

storing one or more groups of information for a user, wherein each group of information is associated with a distinct topic and includes multiple information items;

verifying that the user has granted one or more partner services access to a group of information associated with the user;

for each partner service that is has been granted access to the group of information;

allowing the partner service to access the information items in the group of information associated with the user; and

receiving, from the partner service, pricing information associated with at least one of the accessed information items;

providing to the user at least some of the received pricing information from the partner services granted access;

receiving, from the user, a selection of a partner service from which to purchase an information item; and

transmitting the purchase selection to the selected partner service to allow the partner service to fulfill the purchase selection.

12. The method of claim 11, wherein storing one or more groups of information for a user comprises:

analyzing voice input spoken by a user during a telephone call to identify one or more information items;

analyzing voice input spoken by the user during the telephone call to identify a distinct topic associated with the identified information items; and

storing the identified one or more information items in association with the identified distinct topic.

13. The method of claim 11, wherein storing one or more groups of information for a user comprises:

maintaining a plurality of predefined distinct topics; and

receiving an indication from the user of a selected distinct topic from the plurality of predefined distinct topics.

14. The method of claim 11, wherein at least one of the stored groups of information is further configured to be shared between multiple users.

15. The method of claim 11, further comprising collecting a fee from the partner services for providing pricing information to the user.

17. The computer-readable storage medium of claim 15, wherein the affiliated sellers access the items in a list and provide pricing information through an application programming interface (API).

16. A tangible computer-readable storage device containing instructions that, when executed by a computing system, cause the computing system to perform a method to allow sellers to provide price bids to a user for items in a list maintained by the user, the method comprising:

maintaining one or more lists for a user, wherein each of the lists is specific to an associated topic and includes multiple items;

determining that the user has elected to make one or more of the lists available to an affiliated seller;

allowing the affiliated seller to access the items in a list associated with the user;

receiving, from the affiliated seller, pricing information associated with at least one of the accessed items;

providing to the user at least some of the received pricing information;

receiving, from the user, a selection of an item to purchase from the affiliated seller; and

transmitting the purchase selection to the affiliated seller to allow the affiliated seller to fulfill the purchase selection.

18. The computer-readable storage medium of claim 16, wherein providing to the user at least some of the received pricing information includes sending one or more Short Message Service (SMS) messages to the user.

19. The computer-readable storage medium of claim 16, further comprising charging the affiliated sellers a fee for providing the pricing information to the user.

20. The computer-readable storage medium of claim 16, further comprising collecting a fee from the user for providing pricing information to the user.