Voicemail server monitoring/reporting via aggregated data

• US 9,185,226 B2
• Filed: 08/13/2009
• Issued: 11/10/2015
• Est. Priority Date: 08/13/2009
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Jin, Zhiying, Xia, Wei, Honma, Gerald, Kagawa, Jo Ann, Hao, Jianxiu
• Primary Examiner(s): Reyes, Mariela
• Assistant Examiner(s): Black, Linh
• Application Number:
  US12/540,859
• Publication Number:
  US 20110038467A1
• Time in Patent Office: 2,280 Days
• Field of Search: 707/603, 707/648, 379/9.04, 379/88.13, 379/88.16, 379/88.18, 379/221.03, 379/226.06, 455/412.1, 455/412.2, 455/413
• US Class Current: 1/1
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A device receives, from a voicemail server, log information associated with voicemail transactions performed by the voicemail server, and determines data elements, of the log information, to be aggregated. The device also aggregates the determined data elements of the log information, determines a time period to provide the aggregated log information to a database for storage, and provides the aggregated log information to the database at the determined time period.

Claims

1. A method comprising:

receiving, by one or more devices, log information associated with voicemail transactions performed by a voicemail server that provides information associated with voicemails to one or more user devices that are permitted to access the voicemails;

determining, by the one or more devices, data elements, of the log information, to be aggregated,

the data elements including response times associated with responses by the voicemail server to requests received from the one or more user devices;

aggregating, by the one or more devices, the data elements of the log information to produce aggregated log information;

determining, by the one or more devices, a time period to use to provide the aggregated log information to a storage device;

providing, by the one or more devices and based on the time period, the aggregated log information to the storage device;

determining, by the one or more devices, usage information that indicates usage of one or more processors of the voicemail server; and

providing, by the one or more devices, a report based on the aggregated log information and the usage information that indicates the usage of the one or more processors of the voicemail server.

2. The method of claim 1, where the data elements further include one or more of:

failure messages associated with the voicemail server, or

backlog messages associated with the voicemail server.

3. The method of claim 1, where providing the report comprises:

generating different levels of the aggregated log information based on different periods of time or types of the data elements, and

providing the report based on the different levels of the aggregated log information and the usage information that indicates the usage of the one or more processors of the voicemail server.

4. The method of claim 3,

where the different periods of time include one or more of a particular quantity of minutes, a particular quantity of hours, or a particular quantity of days,

where generating the different levels of the aggregated log information comprises one or more of:

generating first log information for the particular quantity of minutes;

generating second log information for the particular quantity of hours;

or

generating third log information for the particular quantity of days, and

where the different levels of the aggregated log information include two or more of the first log information, the second log information, or the third log information.

5. The method of claim 1, further comprising:

receiving monitored information that includes the usage information that indicates the usage of the one or more processors of the voicemail server,

providing the report comprising;

generating the report based on the aggregated log information and the monitored information; and

providing the report for display to a user.

6. The method of claim 1, where providing the report comprises one or more of:

storing the report;

or

providing the report to another device for storage.

7. The method of claim 1, where the log information comprises information obtained from log files produced by the voicemail server.

22. The method of claim 1, where the log information includes information associated with one or more of:

a quantity of the voicemails that have not been accessed by the one or more user devices, or

information associated with a backlog of the voicemail server.

23. The method of claim 1,

where receiving the log information includes:

receiving the log information from the voicemail server, and

where the voicemail server retrieves the information associated with the voicemails from one or more voicemail systems that store the voicemails.

8. A method comprising:

receiving, by one or more devices, aggregated log information associated with voicemail transactions performed by a voicemail server,

the voicemail server providing information associated with voicemails to one or more user devices that are permitted to access the voicemails, and

the aggregated log information including response times associated with responses by the voicemail server to requests received from the one or more user devices;

determining, by the one or more devices, usage information that indicates usage of one or more processors of the voicemail server; and

providing, by the one or more devices, a report based on the response times and the usage information that indicates the usage of the one or more processors of the voicemail server.

9. The method of claim 8, further comprising:

determining different levels of the aggregated log information based on different periods of time,

the different periods of time including one or more of a particular quantity of minutes, a particular quantity of hours, or a particular quantity of days,

determining the different levels of the aggregated log information comprising one or more of;

determining first log information for the particular quantity of minutes;

determining second log information for the particular quantity of hours;

or

determining third log information for the particular quantity of days,

the different levels of the aggregated log information include two or more of the first log information, the second log information, or the third log information, and

the report being further based on the different levels of the aggregated log information.

24. The method of claim 8, where the aggregated log information further includes information associated with one or more of:

a quantity of the voicemails that have not been accessed by the one or more user devices, or

a quantity of failures, by the voicemail server, to respond to requests received from the one or more user devices.

25. The method of claim 8, further comprising:

selecting the response times for the voicemail transactions as a first data element to be aggregated;

selecting failure messages associated with the voicemail transactions as a second data element to be aggregated; and

providing the aggregated log information based on selecting the response times and based on selecting the failure messages.

10. A system comprising:

one or more processors to;

receive log information associated with voicemail transactions performed by a voicemail server,

the voicemail server providing information associated with voicemails to one or more user devices that are permitted to access the voicemails;

determine data elements, of the log information, to be aggregated,

the data elements including response times associated with responses by the voicemail server to requests received from the one or more user devices,

aggregate the data elements of the log information to produce aggregated log information,

determine a time period to use to provide the aggregated log information to a storage device,

provide, based on the time period, the aggregated log information to the storage device,

determine usage information that indicates usage of at least one processor of the voicemail server, and

provide a report based on the aggregated log information and the usage information that indicates the usage of the at least one processor of the voicemail server.

11. The system of claim 10, where the data elements further include one or more of:

failure messages associated with the voicemail server, or

backlog messages associated with the voicemail server.

12. The system of claim 10,

where, when providing the report, the one or more processors are further to:

determine different levels of the aggregated log information based on different periods of time or different types of the data elements, and

provide the report based on the different levels of the aggregated log information and the usage information that indicates the usage of the one or more processors of the voicemail server, and

where the different levels of the aggregated log information include two or more of;

first log information for a particular quantity of minutes,

second log information for a particular quantity of hours, or

third log information for a particular quantity of days.

13. The system of claim 10, where, when providing the report, the one or more processors are to:

generate the report based on the aggregated log information and based on monitored information that includes the usage information that indicates the usage of the one or more processors of the voicemail server, and

provide the report for display to a user.

14. The system of claim 13, where the monitored information further includes response information associated with whether the voicemail server is responding.

15. The system of claim 13, where, when providing the report, the one or more processors are to:

provide the report to another device for storage.

16. The system of claim 10, where the log information comprises information obtained from log files produced by the voicemail server.

17. The system of claim 10, where the one or more processors are further to:

determine different levels of the aggregated log information based on different periods of time or different types of the data elements,

receive a request for a particular level of the different levels of the aggregated log information, and

transmit, based on the request, the particular level.

18. A non-transitory computer-readable medium storing instructions, the instructions comprising:

one or more instructions that, when executed by one or more processors, cause the one or more processors to;

receive, from a voicemail server, log information associated with voicemail transactions performed by the voicemail server that provides information associated with voicemails to one or more user devices that are permitted to access the voicemails,

determine data elements, of the log information, to be aggregated,

aggregate the data elements of the log information to produce aggregated log information,

determine a time period to use to provide the aggregated log information to a storage device,

provide, based on the time period, the aggregated log information to the storage device,

the aggregated log information including response times associated with responses by the voicemail server to requests received from the one or more user devices,

receive monitored information associated with the voicemail server,

the monitored information including usage information that indicates usage of at least one processor of the voicemail server,

generate a report based on the monitored information and the aggregated log information, and

provide the report for display to a user.

19. The non-transitory computer-readable medium of claim 18, where the monitored information further includes response information associated with whether the voicemail server is responding.

20. The non-transitory computer-readable medium of claim 18, where the data elements further include one or more of:

failure messages associated with the voicemail server, or

backlog messages associated with the voicemail server.

21. The non-transitory computer-readable medium of claim 18, where the one or more instructions to generate the report include:

one or more instructions that, when executed by the one or more processors, cause the one or more processors to;

determine different levels of the aggregated log information based on different periods of time or different types, and

determine the report based on the monitored information and the different levels of the aggregated log information, and

where the different levels of the aggregated log information include one or more of;

first log information for a particular quantity of minutes,

second log information for a particular quantity of hours, or

third log information for a particular quantity of days.