Method and system for determining a channel service
First Claim
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1. A method comprising:
- receiving a first request from a user device by a customer service device via a network, wherein the user device generates the first request to locate services of a customer package transmitted from a service provider to the user device,transmitting a channel signal to a service locator module from a customer service module of the customer service device based on the first request;
generating a service signal associated with the channel signal;
communicating the service signal to the customer service device;
comparing the service signal to the customer package of the user device; and
transmitting a diagnostic request from the customer service device to the service provider via the network and based on the comparing of the service signal to the customer package.
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Abstract
A method and system for identifying a service includes a service locator module and a customer service device communicating a channel signal to a service locator module from a customer service module. The service locator module generates a service signal associated with the channel signal and communicates the service signal to the customer service device.
18 Citations
27 Claims
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1. A method comprising:
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receiving a first request from a user device by a customer service device via a network, wherein the user device generates the first request to locate services of a customer package transmitted from a service provider to the user device, transmitting a channel signal to a service locator module from a customer service module of the customer service device based on the first request; generating a service signal associated with the channel signal; communicating the service signal to the customer service device; comparing the service signal to the customer package of the user device; and transmitting a diagnostic request from the customer service device to the service provider via the network and based on the comparing of the service signal to the customer package. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A system comprising:
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a service locator module; and a customer service device configured to receive a first request from a user device via a network, wherein the user device generates the first request to locate services of a customer package transmitted from a service provider to the user device, and wherein the customer service device is configured to transmit a channel signal to the service locator module from a customer service module based on the first request, wherein said service locator module is configured to generate a service signal associated with the channel signal and communicating the service signal to the customer service device, and wherein the customer service device is configured to compare the service signal to the customer package of the user device and transmit a diagnostic request to the service provider via the network and based on the comparison of the service signal to the customer package. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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Specification