Proactive performance management for multi-user enterprise software systems

• US 9,189,361 B2
• Filed: 06/28/2012
• Issued: 11/17/2015
• Est. Priority Date: 03/02/2007
• Status: Active Grant

• Current Assignee: Pegasystems Incorporated
• Original Assignee: Pegasystems Incorporated
• Inventors: Khatutsky, Victor E.
• Primary Examiner(s): Wong, Don
• Assistant Examiner(s): Kretzmer, Erika
• Application Number:
  US13/536,079
• Publication Number:
  US 20130007267A1
• Time in Patent Office: 1,237 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 11/3409 for performance assessment
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3442 for planning or managing the needed capacity
• CPC Class Codes: G06F 11/3447 Performance evaluation by modeling
• CPC Class Codes: G06F 2201/81 Threshold
• CPC Class Codes: G06F 2201/86 Event-based monitoring

Abstract

The invention provides, in some aspects, systems for proactive management of development and performance of a software application based on monitoring it (and/or one or more of its components) during the course of development or execution. Those systems signal alerts upon determining that actual or expected usage of the application (or its components) by users of like classes (or roles) is anticipated to, or does, exceed quotas, when the application is placed in production mode.

Claims

1. A system for proactive management of performance of an application, the system comprising:

a digital data processor configured to execute a performance monitor in communications coupling with one or more resources, and

the performance monitor configured to;

monitor (i) usage of the application by a user and/or one or more components thereof by the user, and (ii) consumption of the one or more resources during the usage of the application and/or the one or more components thereof by the user, wherein the resources include any of processing capacity, memory capacity, and/or network bandwidth, and

signal an alert upon determining that such usage by the user and/or consumption of resources during such usage violates a model, wherein the model defines one or more quotas for the user with respect to usage of a component of the application by the user, wherein the one or more quotas defined by the model include a maximum resource consumption quota and an expected resource consumption quota, wherein the model indicates that the user is permitted to consume no more than a pre-determined amount of processor capacity and no more than a pre-determined amount of network bandwidth, and wherein the expected resource consumption quota is between 0.1-0.35 percent of processor capacity to be consumed by the user on average, and between 10-100 kilobytes per second on the network to be consumed by the user on average, during use of the application.

2. The system of claim 1, wherein the performance monitor limits usage and/or consumption of resources.

3. The system of claim 1, wherein the model further defines the one or more quotas in accord with a class to which the user belongs.

4. The system of claim 3, wherein the quotas include any of (i) maximum permitted usage of the application by users in each of one or more classes, and (ii) expected usage of the application by users in each of one or more classes.

5. The system of claim 3, wherein the model defines such quotas on the basis of individual and multiple users in such classes.

6. A method for proactive management of performance of an application, the method comprising:

monitoring, by a digital data processor, (i) usage of the application by a user and/or one or more components thereof by the user, and (ii) consumption of the one or more resources during usage of the application and/or one or more components thereof by the user, wherein the resources include any of processing capacity, memory capacity, and/or network bandwidth, and

signaling an alert upon determining that such usage by the user and/or consumption of resources during such usage violates a model, wherein the model defines one or more quotas for the user with respect to usage of a component of the application by the user, wherein the one or more quotas defined by the model include a maximum resource consumption quota and an expected resource consumption quota, wherein the model indicates that the user is permitted to consume no more than a pre-determined amount of processor capacity and no more than a pre-determined amount of network bandwidth, and wherein the expected resource consumption quota is between 0.1-0.35 percent of processor capacity to be consumed by the user on average, and between 10-100 kilobytes per second on the network to be consumed by the user on average, during use of the application.

7. The method of claim 6, further comprising limiting usage and/or consumption of resources by any of:

(i) preventing additional users from executing the application, and

(ii) terminating a process of the user.

8. The method of claim 6, wherein the alert is signaled to a centralized monitoring environment.

9. The method of claim 6, wherein the model is defined based on a performance history of the application.

10. The method of claim 6,

wherein the model is defined using one or more business rules, and

wherein the business rules describe one or more relationships between the user and the one or more resources during the usage of the application and/or the one or more components thereof.

11. A system for proactive management of performance of an application, the system comprising:

a digital data processor configured to execute a performance monitor in communications coupling with one or more resources, and

the performance monitor configured to;

monitor (i) usage of the application by a user and/or one or more components thereof by the user, and (ii) consumption of the one or more resources during the usage of the application and/or the one or more components thereof by the user, wherein the resources include any of processing capacity, memory capacity, and/or network bandwidth, and

signal an alert upon determining that such usage by the user and/or consumption of resources during such usage violates a model, wherein the model defines one or more quotas for the user with respect to usage of a component of the application by the user, wherein the one or more quotas defined by the model include a maximum resource consumption quota and an expected resource consumption quota, wherein the model indicates that the user is permitted to consume no more than a pre-determined amount of processor capacity and no more than a pre-determined amount of network bandwidth, and wherein the maximum resource consumption quota is between 0.1-0.6 percent peak of the processor capacity to be consumed by the user, and between 10-200 kilobytes per second peak on the network to be consumed by the user during use of the application.

12. The system of claim 11, wherein the performance monitor limits usage and/or consumption of resources by any of:

(i) preventing additional users from executing the application, and

(ii) terminating a process of the user.

13. The system of claim 11, wherein the performance monitor signals the alert to a centralized monitoring environment.

14. The system of claim 11, wherein the model is defined based on a performance history of the application.

15. The system of claim 11,

wherein the model is defined using one or more business rules executing on a rules engine in communications coupling with the performance monitor and with the digital data processor, and

wherein the business rules are configured to describe one or more relationships between the user and the one or more resources during the usage of the application and/or the one or more components thereof.

16. A method for proactive management of performance of an application, the method comprising:

monitoring, by a digital data processor, (i) usage of the application by a user and/or one or more components thereof by the user, and (ii) consumption of the one or more resources during usage of the application and/or one or more components thereof by the user, wherein the resources include any of processing capacity, memory capacity, and/or network bandwidth, and

signaling an alert upon determining that such usage by the user and/or consumption of resources during such usage violates a model, wherein the model defines one or more quotas for the user with respect to usage of a component of the application by the user, wherein the one or more quotas defined by the model include a maximum resource consumption quota and an expected resource consumption quota, wherein the model indicates that the user is permitted to consume no more than a pre-determined amount of processor capacity and no more than a pre-determined amount of network bandwidth, and wherein the maximum resource consumption quota is between 0.1-0.6 percent peak of the processor capacity to be consumed by the user, and between 10-200 kilobytes per second peak on the network to be consumed by the user during use of the application.

17. The method of claim 16, further comprising limiting usage and/or consumption of resources.

18. The method of claim 16, wherein the model further defines the one or more quotas in accord with a class to which the user belongs.

19. The method of claim 16, wherein the quotas include any of (i) maximum permitted usage of the application by users in each of one or more classes, and (ii) expected usage of the application by users in each of one or more classes.

20. The method of claim 16, wherein the model defines such quotas on the basis of individual and multiple users in such classes.