Methods, systems, and computer-readable media for providing contact information at turf level

• US 9,189,759 B2
• Filed: 09/14/2012
• Issued: 11/17/2015
• Est. Priority Date: 07/17/2007
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Ingman, Robert, Cole, Robert, Miller, Richard
• Primary Examiner(s): Hailu, Tadeese
• Application Number:
  US13/618,377
• Publication Number:
  US 20130014062A1
• Time in Patent Office: 1,159 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/1097 Task assignment

Abstract

Methods, systems, and computer-readable media provide for providing contact information at turf level. According to embodiments, a method for providing contact information at turf level is provided. According to the method, a selected turf from a plurality of turfs displayed in a spreadsheet-based graphical user interface (GUI) is received. In response to receiving the selected turf, contact information for field supervisors associated with disciplines of the selected turf is displayed.

Claims

1. A method comprising:

providing, by a computer comprising a processor, a graphical user interface comprising a grid having a plurality of turfs as rows on the grid and a plurality of disciplines as columns on the grid within the graphical user interface, the plurality of disciplines comprising types of work orders performed by technicians in the plurality of turfs, each of the plurality of turfs represents one of a plurality of geographic areas;

providing, by the computer via the graphical user interface, an hours column associated with each of the plurality of disciplines, wherein the hours column comprises a plurality of cells, each of the plurality of cells corresponding to a respective one of the plurality of turfs;

receiving, by the computer via the graphical user interface, a first user selection of a cell of the plurality of cells of the hours column associated with a discipline of the plurality of disciplines, the cell of the plurality of cells corresponding to a select turf of the plurality of turfs and providing a number of hours of pending work orders and assigned work orders related to the discipline of the plurality of disciplines in the select turf;

in response to receiving the first user selection, providing, by the computer, a first drop-down window comprising a job associated with an assigned work order and a technician assigned to the job;

receiving, by the computer via the graphical user interface, a second user selection of the select turf of the plurality of turfs; and

responsive to receiving the second user selection of the select turf, providing, by the computer, a second drop-down window positioned over the grid within the graphical user interface, the second drop-down window comprising contact information for a plurality of field supervisors assigned to the select turf, each of the plurality of field supervisors supervising the technicians for one of the plurality of disciplines.

2. The method of claim 1, wherein the first drop-down window further comprises an anticipated duration of the job.

3. The method of claim 1, wherein the contact information comprises a name and a phone number for each of the plurality of field supervisors associated to the select turf.

4. The method of claim 1, wherein the second drop-down window further comprises a list of turfs in a nearest proximity to the select turf.

5. The method of claim 1, wherein the plurality of disciplines comprises a plain old telephone service discipline, a digital subscriber line discipline, and a cable discipline.

6. The method of claim 1, the method further comprising:

generating the contact information based on a plurality of reference tables.

7. The method of claim 1, the method further comprising:

in response to receiving the second user selection of the select turf, highlighting the select turf in the graphical user interface.

8. A system comprising:

a processor; and

a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising;

providing a graphical user interface comprising a grid having a plurality of turfs as rows on the grid and a plurality of disciplines as columns on the grid within the graphical user interface, the plurality of disciplines comprising types of work orders performed by technicians in the plurality of turfs, each of the plurality of turfs represents one of a plurality of geographic areas, the plurality of turfs arranged in accordance with the plurality of geographic areas,

providing, via the graphical user interface, an hours column associated with each of the plurality of disciplines, wherein the hours column comprises a plurality of cells, each of the plurality of cells corresponding to a respective one of the plurality of turfs,

receiving, via the graphical user interface, a first user selection of a cell of the plurality of cells of the hours column associated with a discipline of the plurality of disciplines, the cell of the plurality of cells corresponding to a select turf of the plurality of turfs and providing a number of hours of pending work orders and assigned work orders related to the discipline of the plurality of disciplines in the select turf,

in response to receiving the first user selection, providing a first drop-down window comprising a job associated with an assigned work order and a technician assigned to the job,

receiving, via the graphical user interface, a second user selection of the select turf of the plurality of turfs, and

in response to receiving the second user selection of the select turf, providing a second drop-down window positioned over the grid within the graphical user interface, the second drop-down window comprising contact information for a plurality of field supervisors assigned to the select turf, each of the plurality of field supervisors supervising the technicians for one of the plurality of disciplines.

9. The system of claim 8, wherein the first drop-down window further comprises an anticipated duration of the job.

10. The system of claim 8, wherein the contact information comprises a name and a phone number for each of the plurality of field supervisors associated to the select turf.

11. The system of claim 8, wherein the second drop-down window further comprises a list of turfs in a nearest proximity to the select turf.

12. The system of claim 8, wherein the plurality of disciplines comprises a plain old telephone service discipline, a digital subscriber line discipline, and a cable discipline.

13. The system of claim 8, wherein the operations further comprise:

in response to receiving the second user selection of the select turf, highlighting the select turf in the graphical user interface.

14. A non-transitory computer-readable medium comprising instructions that, when executed by a processor, cause the processor to perform operations comprising:

providing a graphical user interface comprising a grid having a plurality of turfs as rows on the grid and a plurality of disciplines as columns on the grid within the graphical user interface, the plurality of disciplines comprising types of work orders performed by technicians in the plurality of turfs, each of the plurality of turfs represents one of a plurality of geographic areas, the plurality of turfs arranged in accordance with the plurality of geographic areas;

providing, via the graphical user interface, an hours column associated with each of the plurality of disciplines, wherein the hours column comprises a plurality of cells, each of the plurality of cells corresponding to a respective one of the plurality of turfs;

receiving, via the graphical user interface, a first user selection of a cell of the plurality of cells of the hours column associated with a discipline of the plurality of disciplines, the cell of the plurality of cells corresponding to a select turf of the plurality of turfs and providing a number of hours of pending work orders and assigned work orders related to the discipline of the plurality of disciplines in the select turf;

in response to receiving the first user selection, providing a first drop-down window comprising a job associated with an assigned work order and a technician assigned to the job;

receiving, via the graphical user interface, a second user selection of the select turf of the plurality of turfs; and

in response to receiving the second user selection of the select turf, providing a second drop-down window positioned over the grid within the graphical user interface, the second drop-down window comprising contact information for a plurality of field supervisors assigned to the select turf, each of the plurality of field supervisors supervising the technicians for one of the plurality of disciplines.

15. The non-transitory computer-readable medium of claim 14, wherein the first drop-down window further comprises an anticipated duration of the job.

16. The non-transitory computer-readable medium of claim 14, wherein the contact information comprises a name and a phone number for each of the plurality of field supervisors associated to the select turf.

17. The non-transitory computer-readable medium of claim 14, wherein the second drop-down window further comprises a list of turfs in a nearest proximity to the select turf.

18. The non-transitory computer-readable medium of claim 14, wherein the plurality of disciplines comprises a plain old telephone service discipline, a digital subscriber line discipline, and a cable discipline.

19. The non-transitory computer-readable medium of claim 14, wherein the operations further comprise:

generating the contact information based on a plurality of reference tables.

20. The non-transitory computer-readable medium of claim 14, wherein the operations further comprise:

in response to receiving the second user selection of the select turf, highlighting the select turf in the graphical user interface.