Visual IVR using call redirect
First Claim
1. A method for redirecting a call initiated from a portable communication device and executing a visual IVR application in response to the call, the method comprising:
- screening calls initiated from the portable communication device by a communication application resident in a memory of the portable communication device;
on the portable communication device, automatically redirecting the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria;
authenticating an account corresponding to the portable communication device that initiated the call by communicating with the specified service provider communication network;
executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account by the specified service provider communication, and forwarding the redirected call via a communication network to an audio IVR system when the authentication of the account fails;
retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account by the specified service provider communication network, anddisplaying an owner homepage that includes selected retrieved personalized account information on a display of the portable communication device.
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Accused Products
Abstract
A method enables a portable communication device to redirect a call initiated from the portable communication device and to execute a visual interactive voice response application for interfacing with a user. The method includes screening calls initiated from the portable communication device by a communication application resident on the portable communication device, and redirecting a call initiated from the portable communication device when the screening determines that the call matches predetermined criteria. The method also includes authenticating an account corresponding to the portable communication device that initiated the call by communicating with a service provider communication network, and executing a visual interactive voice response application that visually interacts with the user of the portable communication device upon authentication of the account by the service provider communication network.
25 Citations
15 Claims
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1. A method for redirecting a call initiated from a portable communication device and executing a visual IVR application in response to the call, the method comprising:
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screening calls initiated from the portable communication device by a communication application resident in a memory of the portable communication device; on the portable communication device, automatically redirecting the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria; authenticating an account corresponding to the portable communication device that initiated the call by communicating with the specified service provider communication network; executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account by the specified service provider communication, and forwarding the redirected call via a communication network to an audio IVR system when the authentication of the account fails; retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account by the specified service provider communication network, and displaying an owner homepage that includes selected retrieved personalized account information on a display of the portable communication device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A non-transitory computer-readable storage medium encoded with an executable computer program for redirecting a call initiated from a portable communication device, and when executed by a processor, causes the processor to perform operations comprising:
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screening calls initiated from the portable communication device by a communication application resident in a memory of the portable communication device; on the portable communication device, automatically redirecting the call initiated from the portable communication device from a normal communication network to a specified service provider communication network when the screening determines that the call matches predetermined criteria; authenticating an account corresponding to the portable communication device that initiated the call by communicating with the specified service provider communication network; executing a visual IVR application that visually interacts with a user of the portable communication device upon authentication of the account by the specified service provider communication, and forwarding the redirected call via a communication network to an audio IVR system when the authentication of the account fails; retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account by the specified service provider communication network, and displaying an owner homepage that includes selected retrieved personalized account information on a display of the portable communication device.
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15. A portable communication device, comprising:
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a memory that stores programs and data used by the portable communication device, including a communication application; a display that displays information to a user of the portable communication device; and a processor that screens calls, using the communication application, initiated from the portable communication device, automatically redirects a call initiated from the portable communication device from a normal communication network when the screening determines that the call matches predetermined criteria, authenticates an account corresponding to the portable communication device that initiated the call by communicating with the specified service provider communication network, and executes a visual IVR application that visually interacts with the user of the portable communication device upon authentication of the account by the specified service provider communication network, and forwarding the redirected call via a communication network to an audio IVR system when the authentication of the account fails; retrieving personalized account information from the service provider for use by the visual IVR application upon authentication of the account by the specified service provider communication network, and displaying an owner homepage that includes selected retrieved personalized account information on a display of the portable communication device.
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Specification