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System and method for proactive management of an information handling system with in-situ measurement of end user actions

  • US 9,195,561 B2
  • Filed: 05/05/2014
  • Issued: 11/24/2015
  • Est. Priority Date: 12/02/2010
  • Status: Active Grant
First Claim
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1. An information handling system comprising:

  • a housing;

    processing components disposed in the housing and operable to process information;

    plural input devices interfaced with the processing components, each input device operable to detect one or more end user inputs;

    a monitoring agent disposed in the housing and operable to track one or more predetermined of the end user inputs as one or more dissatisfaction variables, each dissatisfaction variable associated with a corrective action made by an end user input; and

    a reporting agent interfaced with the monitoring agent and operable to track corrective action as an incident and to request proactive diagnostics of the information handling system in response to detection of a predetermined plural number of incidents in a predetermined time period.

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