System and method for proactive management of an information handling system with in-situ measurement of end user actions
First Claim
1. An information handling system comprising:
- a housing;
processing components disposed in the housing and operable to process information;
plural input devices interfaced with the processing components, each input device operable to detect one or more end user inputs;
a monitoring agent disposed in the housing and operable to track one or more predetermined of the end user inputs as one or more dissatisfaction variables, each dissatisfaction variable associated with a corrective action made by an end user input; and
a reporting agent interfaced with the monitoring agent and operable to track corrective action as an incident and to request proactive diagnostics of the information handling system in response to detection of a predetermined plural number of incidents in a predetermined time period.
13 Assignments
0 Petitions
Accused Products
Abstract
Dissatisfaction variables track inputs made by an end user at an information handling system that are associated with end user dissatisfaction regarding the operation of the information handling system, such as corrective actions, so that an alert issues if a dissatisfaction variable changes by a predetermined amount over a predetermined time period. Dissatisfaction variables identify a pattern of a change in behavior by an end user rather than the operational status of system components. For example, an increase in end user forced shutdowns of the information handling system indicates end user dissatisfaction with the information handling system, such as repeated freezes of the operating system so that performing a timely diagnostics will improve end user satisfaction and proactively correct and impending system failure.
-
Citations
20 Claims
-
1. An information handling system comprising:
-
a housing; processing components disposed in the housing and operable to process information; plural input devices interfaced with the processing components, each input device operable to detect one or more end user inputs; a monitoring agent disposed in the housing and operable to track one or more predetermined of the end user inputs as one or more dissatisfaction variables, each dissatisfaction variable associated with a corrective action made by an end user input; and a reporting agent interfaced with the monitoring agent and operable to track corrective action as an incident and to request proactive diagnostics of the information handling system in response to detection of a predetermined plural number of incidents in a predetermined time period. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
-
-
10. A method for managing operation of an information handling system, the method comprising:
-
monitoring an end user input at the information handling system over a predetermined time to define a baseline number for the end user input over a predetermined time period, the end user input associated with a corrective action for an error at the information handling system; detecting an increase of the end user input at the information handling system over the predetermined time period; and issuing a dissatisfaction alert for the information handling system. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
-
-
18. A system for managing operation of an information handling system, the system comprising:
-
non-transitory memory storing; a monitoring agent operable to track an end user input at the information handling system, the end user input associated with a corrective action made by an end user to correct improper operation of the information handling system; and a reporting agent interfaced with the monitoring agent and operable to report an alert for the information handling system in response to detection of plural of the end user inputs monitored by the monitoring agent over a predetermined time period, the plural number of the end user input at the information handling system reported by the reporting agent if the plural number is greater than a threshold number. - View Dependent Claims (19, 20)
-
Specification