Apparatus and method for providing enhanced telecommunication terminal status information

• US 9,197,449 B1
• Filed: 06/03/2005
• Issued: 11/24/2015
• Est. Priority Date: 09/20/2002
• Status: Expired due to Fees

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Burritt, David Ray, Michaelis, Paul Roller, Mitchell, Robert, Stevens, Matthew Jerome, Toennis, Roger Leon, Mazza, Bruce
• Primary Examiner(s): Rinehart, Mark
• Assistant Examiner(s): ONAMUTI, GBEMILEKE J
• Application Number:
  US11/145,375
• Time in Patent Office: 3,826 Days
• Field of Search: 370/352, 379/9, 379/142.06, 704/260, 345/1.3, 455/422.1
• US Class Current: 1/1
• CPC Class Codes: H04L 12/6418 Hybrid transport
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04Q 2213/1309 Apparatus individually associated with a subscriber line, line circuits
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13378 Speech recognition, speech analysis

Abstract

A method and apparatus provide telecommunication terminal status information as enhanced telecommunication terminal status information by establishing communication with a telecommunication switching system controlling a telecommunication terminal by a monitor computer; directly accessing the telecommunication terminal status information from the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telecommunication terminal status information to the telecommunication terminal; converting the telecommunication terminal status information to enhanced terminal status telecommunication terminal status information by the monitor computer; and presenting the enhanced telecommunication terminal status information to a user of the telecommunication set. The telecommunication set may be a multi-paged telecommunication set. Further, the method and apparatus allow an individual to observe telecommunication terminals of an observed group by receiving enhanced telecommunication terminal status concerning the status of these telecommunication terminals.

Claims

1. A method for providing telephone set status information as enhanced telephone set status information, comprising:

controlling calls of a telephone set by the telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;

receiving from the control computer of the telecommunication switching system telephone set status information for the telephone set;

displaying the received telephone set status information on the telephone set by the telephone set;

establishing communication with the control computer of the telecommunication switching system controlling the telephone set by a monitor computer;

directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the telephone set;

converting the telephone set status information to enhanced telephone set status telephone set status information by the monitor computer; and

presenting the enhanced telephone set status information to a user of the telephone set.

2. The method of claim 1 wherein the enhanced telephone set status is audio telephone set status information.

3. The method of claim 2 wherein the presenting comprises producing the audio telephone set status information on the telephone set.

4. The method of claim 2 wherein the presenting comprises producing the audio telephone set status information on the monitor computer.

5. The method of claim 3 wherein the presenting further comprises transmitting the audio telephone set status information from the monitor computer to the telephone set.

6. The method of claim 1 wherein the monitor computer is at least one of a personal computer, personal digital assistant, server, or computer within the telephone set.

7. An apparatus for implementing the method of claim 6.

8. The method of claim 1 wherein the monitor computer connects to the telecommunication switching system via a wireless link.

9. The method of claim 1 wherein the telephone set is at least one of a wireless telephone set, IP telephone set, analog telephone set, proprietary digital telephone set or wired telephone set.

10. An apparatus for implementing the method of claim 9.

11. The method of claim 1 wherein the enhanced telephone set status is emphasized visual telephone set status information.

12. The method of claim 11 wherein the presenting comprises producing the emphasized visual telephone set status information on the telephone set.

13. The method of claim 11 wherein the presenting comprises producing the emphasized visual telephone set status information on the monitor computer.

14. The method of claim 12 wherein the presenting further comprises transmitting the emphasized visual telephone set status information from the monitor computer to the telephone set.

15. An apparatus for implementing the method of claim 1.

16. A method for providing telephone set status information as enhanced telephone set status information to a multi-paged telephone set, comprising:

controlling calls of a multi-paged telephone set by the multi-paged telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;

receiving from the control computer of the telecommunication switching system telephone set status information for the multi-paged telephone set;

displaying the received telephone set status information on the multi-paged telephone set by the multi-paged telephone set;

establishing communication with the control computer of the telecommunication switching system controlling the multi-paged telephone set by a monitor computer;

directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the multi-paged telephone set;

converting the telephone set status information to the enhanced terminal status telephone set status information by the monitor computer upon an occurrence of at least one of the following a change in the telephone set status information being detected on any of the pages of the multi-paged telecommunication set or a request from the user to present the enhanced telephone set status information; and

presenting the enhanced telecommunication terminal status information to a user of the multi-paged telephone set.

17. The method of claim 16 wherein the enhanced telephone set status is audio telephone set status information.

18. The method of claim 17 wherein the presenting comprises producing the audio telephone set status information on the multi-paged telephone set.

19. The method of claim 17 wherein the presenting comprises producing the audio telephone set status information on the monitor computer.

20. The method of claim 18 wherein the presenting further comprises transmitting the audio telephone set status information from the monitor computer to the multi-paged telephone set.

21. The method of claim 16 wherein the monitor computer is at least one of a personal computer, personal digital assistant, server, or computer within the multi-paged telephone set.

22. An apparatus for implementing the method of claim 21.

23. The method of claim 16 wherein the monitor computer connects to the telecommunication switching system via a wireless link.

24. The method of claim 16 wherein the enhanced telephone set status is emphasized visual telephone set status information.

25. The method of claim 24 wherein the presenting comprises producing the emphasized visual telephone set status information on the multi-paged telephone set.

26. The method of claim 24 wherein the presenting comprises producing the emphasized visual telephone set status information on the monitor computer.

27. The method of claim 25 wherein the presenting further comprises transmitting the emphasized visual telephone set status information from the monitor computer to the multi-paged telephone set.

28. The method of claim 16 wherein the converting comprises converting only the page on which the change occurred upon the occurrence of being by the change in the telephone set status information being detected on any of the pages of the multi-paged telephone set.

29. The method of claim 16 wherein the converting comprises converting only the page presently being displayed by the telephone set upon the occurrence being the request from the user to present the enhanced telephone set status information.

30. The method of claim 29 wherein the request is at least one of a button actuation on the key actuation on the monitor computer, or a voice command.

31. The method of claim 16 wherein the converting comprises converting all of the pages of the telephone set upon the occurrence being the request from the user to present the enhanced telephone set status information.

32. The method of claim 31 wherein the request is at least one of a button actuation on the telephone set, key actuation on the monitor computer, or a voice command.

33. An apparatus for implementing the method of claim 16.

34. A method for allowing an observing individual to observe telephone sets of an observed group by receiving enhanced telephone set status information for the telephone sets of the observed group, comprising:

controlling individual calls of each telephone set of the observed group by the each telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;

receiving from the control computer of the telecommunication switching system individual telephone set status information for the each telephone set by the each telephone set;

displaying the received individual telephone set status information on the each telephone set by the each telephone set;

establishing communication with the control computer of the telecommunication switching system controlling the telephone sets of the observed group by a monitor computer used by the observing individual whereby the observing individual is distinct from any user of one of the telephone sets of the observed group;

identifying one of the telephone sets of observed group that is to be observed by the monitor computer whereby the one of the telephone sets can be any one of the telephone sets of the observed group;

accessing the telephone set status information for the one of telephone sets from the control computer of the telecommunication switching system by the monitor computer;

converting the accessed telephone set status information to enhanced telephone set status information by the monitor computer; and

presenting the enhanced telephone set status information to the observing individual.

35. The method of claim 34 wherein the presenting comprises producing the enhanced telephone set status on a telephone set used by the observing individual.

36. The method of claim 34 wherein the presenting comprises producing the enhanced telephone set status on the monitor computer.

37. The method of claim 34 wherein the monitor computer is at least one of a personal computer, personal digital assistant, server, or computer within the telephone set.

38. The method of claim 34 wherein the enhanced telephone set status is audio telephone set status information.

39. The method of claim 38 wherein the presenting comprises producing the audio telephone set status information on a telephone set used by the observing individual.

40. The method of claim 38 wherein the presenting comprises producing the audio telephone set status information on the monitor computer.

41. The method of claim 39 wherein the presenting further comprises transmitting the audio telephone set status information from the monitor computer to the telephone set used by the observing individual.

42. The method of claim 34 wherein the monitor computer connects to the telecommunication switching system via a wireless link.

43. The method of claim 34 wherein a telephone set used by the observing individual is at least one of a wireless telecommunication set, IP telephone set, analog telephone set, proprietary digital telephone set or wired telephone set.

44. An apparatus for implementing the method of claim 43.

45. The method of claim 34 wherein the enhanced telephone set status is emphasized visual telephone set status information.

46. The method of claim 45 wherein the presenting comprises producing the emphasized visual telephone set status information on the monitor computer.

47. The method of claim 45 wherein the presenting comprises producing the emphasized visual telephone set status information on a telephone set used by the observing individual.

48. The method of claim 47 wherein the presenting further comprises transmitting the emphasized visual telephone set status information from the monitor computer to the telephone set used by the observing individual.

49. The method of claim 34 wherein the observed group is supervisory group and the observing individual is a supervisor.

50. An apparatus for implementing the method of claim 49.

51. An apparatus for implementing the method of claim 34.

52. A non-transitory computer-readable medium storing computer-executable instructions for execution by a computer for providing telephone set status information as enhanced telephone set status information, comprising the computer-executable instructions configured for:

controlling calls of a telephone set by the telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;

receiving from the control computer of the telecommunication switching system telephone set status information for the telephone set;

displaying the received telephone set status information on the telephone set by the telephone set;

establishing communication with the control computer of the telecommunication switching system controlling the telephone set by a monitor computer;

directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the telephone set;

converting the telephone set status information to enhanced terminal status telephone set status information by the monitor computer; and

presenting the enhanced telephone set status information to a user of the telephone set.

53. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 52 wherein the enhanced telephone set status is audio telephone set status information.

54. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 52 wherein the monitor computer is at least one of a personal computer, personal digital assistant, server, or computer within the telephone set.

55. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 52 wherein the telephone set is at least one of a wireless telephone set, IP telephone set, analog set, proprietary digital telephone set or wired telephone set.

56. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 52 wherein the enhanced telephone set status is emphasized visual telephone set status information.

57. A non-transitory computer-readable medium storing computer-executable instructions for execution by a computer for providing telephone set status information as enhanced telephone set status information to a multi-paged telephone set, comprising the computer-executable instructions configured for:

controlling calls of a multi-paged telephone set by the multi-paged telephone set by interacting with a control computer of a telecommunication switching system where the control computer provides direct control of the telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;

receiving from the control computer of the telecommunication switching system telephone set status information for the multi-paged telephone set;

displaying the received telephone set status information on the multi-paged telephone set by the multi-paged telephone set;

establishing communication with the control computer of the telecommunication switching system controlling the multi-paged telephone set by a monitor computer;

directly accessing the telephone set status information from the control computer of the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telephone set status information to the multi-paged telephone set;

converting the telephone set status information to the enhanced terminal status telephone set status information by the monitor computer upon an occurrence of at least one of the following a change in the telephone set status information being detected on any of the pages of the multi-paged telephone set or a request from the user to present the enhanced telephone set status information; and

presenting the enhanced telephone set status information to a user of the multi-paged telephone set.

58. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 57 wherein the enhanced telephone set status is audio telephone set status information.

59. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 57 wherein the monitor computer is at least one of a personal computer, personal digital assistant, server, or computer within the multi-paged telephone set.

60. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 57 wherein the enhanced telephone set status is emphasized visual telephone set status information.

61. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 60 wherein the computer-executable instructions for presenting comprise computer-executable instructions for producing the emphasized visual telephone set status information on the multi-paged telephone set.

62. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 57 wherein the computer-executable instructions for converting comprise converting only the page on which the change occurred upon the occurrence of being by the change in the telephone set status information being detected on any of the pages of the multi-paged telephone set.

63. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 57 wherein the computer-executable instructions for converting comprise converting only the page presently being displayed by the telephone set upon the occurrence being the request from the user to present the enhanced telephone set status information.

64. A non-transitory computer-readable medium storing computer-executable instructions for execution by a computer for allowing an observing individual to observe telephone sets of an observed group by receiving enhanced telephone set status information for the telephone sets of the observed group, comprising the computer-executable instructions configured for:

controlling individual calls of each telephone set of the observed group by the each telephone set by interacting with a control computer of a telecommunication switching system whereby the step of controlling provides call setup and subsequent call control;

receiving from the control computer of the telecommunication switching system individual telephone set status information for the each telephone set by the each telephone set;

displaying the received individual telephone set status information on the each telephone set by the each telephone set;

establishing communication with the control computer of the telecommunication switching system controlling the telephone sets of the observed group by a monitor computer used by the observing individual whereby the observing individual is distinct from any user of one of the telephone sets of the observed group;

identifying one of the telephone sets of observed group that is to be observed by the monitor computer whereby the one of the telephone sets can be any one of the telephone sets of the observed group;

accessing the telephone set status information for the one of telephone sets from the control computer of the telecommunication switching system by the monitor computer;

converting the accessed telephone set status information to enhanced telephone set status information by the monitor computer; and

presenting the enhanced telephone set status information to the observing individual.

65. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 64 wherein the computer-executable instructions for presenting comprise computer-executable instructions for producing the enhanced telephone set status on a telephone set used by the observing individual.

66. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 64 wherein the enhanced telephone set status is audio telephone set status information.

67. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 64 wherein the monitor computer connects to the telecommunication switching system via a wireless link.

68. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 64 wherein a telephone set used by the observing individual is at least one of a wireless telephone set, IP telephone set, analog telephone set, proprietary digital telephone set or wired telephone set.

69. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 64 wherein the enhanced telephone set status is emphasized visual telephone set status information.

70. The non-transitory computer-readable medium storing computer-executable instructions for execution by the computer of claim 64 wherein the observed group is a supervisory group and the observing individual is a supervisor of the supervisory group.