Pre-fetching resources by predicting user actions

• US 9,197,716 B2
• Filed: 05/30/2013
• Issued: 11/24/2015
• Est. Priority Date: 05/30/2013
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP SE
• Inventors: Igelka, Or
• Primary Examiner(s): Luu, Le H
• Application Number:
  US13/905,910
• Publication Number:
  US 20140359074A1
• Time in Patent Office: 908 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/34 Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 12/06 Addressing a physical block of locations, e.g. base addressing, module addressing, memory dedication G06F12/08 takes precedence
• CPC Class Codes: G06F 16/172 Caching, prefetching or hoarding of files
• CPC Class Codes: G06F 16/9574 of access to content, e.g. by caching
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70

Abstract

Pre-fetching resources by predicting user actions. Features of multiple users and of multiple client computer systems associated with the multiple users are obtained. From these features, multiple segments are generated, each including a proper subset of the multiple users. Users in the proper subset share a common feature. For a segment, resources that have at least a threshold level of likelihood of being requested by a user included in the segment are pre-fetched, i.e., obtained before the resources have been requested. A client computer system associated with the user in the included segment is identified, and the obtained resources are stored for providing to the user.

Claims

1. A system implemented in a network environment that connects a plurality of server computer systems and a plurality of client computer systems, the system comprising:

data processing apparatus; and

a computer-readable medium storing instructions executable by data processing apparatus to perform operations comprising;

obtaining features of a plurality of users and of a plurality of client computer systems associated with the plurality of users;

generating a plurality of segments based on the obtained features, each segment including a proper subset of the plurality of users, wherein users in the proper subset share a common feature included in the features; and

for a segment of the plurality of segments;

obtaining, from one or more of the plurality of server computer systems, resources that have at least a threshold level of likelihood of being requested by a user included in the segment before the resources have been requested by the user;

identifying a client computer system associated with the user included in the segment; and

storing the obtained resources for providing to the user.

2. The system of claim 1, wherein storing the obtained resources for providing to the user comprises storing the obtained resources on a computer-readable storage connected to the identified client computer system or on the identified client computer system, the operations further comprising:

determining that the user has accessed the identified client computer system;

determining that the user has requested an obtained resource; and

providing the obtained resource stored in the computer-readable storage medium or on the identified client computer system in response to determining that the user has requested the obtained resource.

3. The system of claim 2, wherein the user is a first user, the operations further comprising:

determining that a second user has accessed the identified client computer system after the first user, wherein the first user and the second user are included in the same segment;

identifying resources accessed by the first user when the first user accessed the identified client computer system;

obtaining resources similar to the identified resources before receiving a request for the obtained resources from the second user; and

storing the obtained resources for providing to the second user.

4. The system of claim 1, the operations further comprising:

determining that the user has accessed the identified client computer system;

before receiving a request for resources from the user, determining a request that has at least a threshold level of likelihood of being received from the user based on one or more features of the subset of the plurality of users included in a segment in which the user is included;

obtaining, from one or more of the plurality of server computer systems, resources that satisfy the determined request; and

storing the obtained resources on a computer-readable storage connected to the identified client computer system or on the identified client computer system.

5. The system of claim 4, the operations further comprising:

receiving the request for resources from the user;

determining that the received request substantially matches the determined request that has at least the threshold level of likelihood of being received from the user; and

providing the obtained resources in response to receiving the request for resources.

6. The system of claim 1, the operations further comprising:

receiving a digital image of the user from a content capturing device that captures the digital image of the user, the content capturing device associated with the identified client computer system;

analyzing the digital image to identify physical attributes of the user;

obtaining, from one or more of the plurality of server computer systems, resources associated with the identified physical attributes;

storing, on a computer-readable storage connected to the identified client computer system or on the identified client computer system, the obtained resources;

determining that the user has accessed the identified client computer system; and

presenting the obtained resources in response to determining that the user has accessed the identified client computer system.

7. The system of claim 1, wherein the plurality of server computer systems and the plurality of client computer systems are implemented in an enterprise environment, each user of the plurality of users has a respective role in the enterprise, and resources stored on the plurality of server computer systems are enterprise resources, the operations further comprising:

determining that the user has accessed the identified client computer system;

determine a role in the enterprise associated with the user;

obtaining, from one or more of the plurality of server computer systems, enterprise resources associated with the role of the user; and

storing, on a computer-readable storage connected to the identified client computer system or on the identified client computer system, the obtained enterprise resources before receiving a request from the user.

8. The system of claim 1, wherein obtaining the features of the plurality of users and of the plurality of client computer systems associated with the plurality of users comprises:

monitoring each client computer system for a respective period of time;

monitoring interactions between each user with each client computer system for the period of time; and

identifying the features based on each client computer system and the interactions.

9. The system of claim 1, wherein generating the plurality of segments comprises:

identifying a first segment including a first proper subset, wherein users in the first proper subset share a first common feature;

identifying a second segment including a second proper subset, wherein users in the second proper subset share a second common feature; and

determining a third segment by intersecting the users in the first proper subset and the second proper subset.

10. The system of claim 1, wherein obtaining the resources from one or more of the plurality of server computer systems comprises accelerating transmission of the resources from the one or more of the plurality of server computer systems to the identified client computer system.

11. The system of claim 1, the operations further comprising:

monitoring accessing of an obtained resource stored on the identified client computer system by respective one or more users who use the identified client computer system; and

modifying future instances of providing the obtained resource to users included in the segment in response to monitoring the accessing.

12. The system of claim 11, wherein monitoring the accessing of the obtained resource comprises determining metrics associated with the accessing of the obtained resource, the metrics including at least one of a number of times the obtained resource was accessed by a user, a period of time for which the obtained resource was accessed by the user, or dates/times that the user accessed the obtained resource.

13. The system of claim 12, wherein modifying future instances of providing the obtained resource to users included in the segment in response to monitoring the accessing comprises providing a recommendation to a publisher of the obtained resource to either keep or modify the obtained resource based on the determined metrics.

14. A method implemented in a network environment that connects a plurality of server computer systems and a plurality of client computer systems, the method comprising:

obtaining features of a plurality of users and of a plurality of client computer systems associated with the plurality of users;

generating a plurality of segments based on the obtained features, each segment including a proper subset of the plurality of users, wherein users in the proper subset share a common feature included in the features; and

for a segment of the plurality of segments;

obtaining, from one or more of the plurality of server computer systems, resources that have at least a threshold level of likelihood of being requested by a user included in the segment before the resources have been requested by the user;

identifying a client computer system associated with the user included in the segment; and

storing the obtained resources for providing to the user.

15. The method of claim 14, wherein storing the obtained resources for providing to the user comprises storing the obtained resources on a computer-readable storage connected to the identified client computer system or on the identified client computer system, the method further comprising:

determining that the user has accessed the identified client computer system;

determining that the user has requested an obtained resource stored on the computer-readable storage connected to the identified client computer system or on the identified client computer system; and

providing the obtained resource in response to determining that the user has requested the obtained resource.

16. The method of claim 15, wherein the user is a first user, further comprising:

determining that a second user has accessed the identified client computer system after the first user, wherein the first user and the second user are included in the same segment;

identifying resources accessed by the first user when the first user accessed the identified client computer system;

obtaining resources similar to the identified resources before receiving a request for the obtained resources from the second user; and

storing the obtained resources on the computer-readable storage connected to the identified client computer system or on the identified client computer system for providing to the second user.

17. The method of claim 14, wherein generating the plurality of segments comprises:

identifying a first segment including a first proper subset, wherein users in the first proper subset share a first common feature;

identifying a second segment including a second proper subset, wherein users in the second proper subset share a second common feature; and

determining a third segment by intersecting the users in the first proper subset and the second proper subset.

18. A non-transitory computer-readable medium storing instructions executable by data processing apparatus to perform operations comprising:

obtaining features of a plurality of users and of a plurality of client computer systems associated with the plurality of users;

generating a plurality of segments based on the obtained features, each segment including a proper subset of the plurality of users, wherein users in the proper subset share a common feature included in the features; and

for a segment of the plurality of segments;

obtaining, from one or more of the plurality of server computer systems, resources that have at least a threshold level of likelihood of being requested by a user included in the segment before the resources have been requested by the user;

identifying a client computer system associated with the user included in the segment; and

storing the obtained resources for providing to the user.

19. The medium of claim 18, wherein storing the obtained resources for providing to the user comprises storing the obtained resources on a computer-readable storage connected to the identified client computer system or on the identified client computer system, the operations further comprising:

determining that the user has accessed the identified client computer system;

before receiving a request for resources from the user, determining a request that has at least a threshold level of likelihood of being received from the user based on one or more features of the subset of the plurality of users included in a segment in which the user is included;

obtaining, from one or more of the plurality of server computer systems, resources that satisfy the determined request;

storing the obtained resources on the computer-readable storage connected to the identified client computer system or on the identified client computer system;

receiving the request for resources from the user;

determining that the received request substantially matches the determined request that has at least the threshold level of likelihood of being received from the user; and

providing the obtained resources in response to receiving the request for resources.

20. The medium of claim 18, the operations further comprising:

determining metrics associated with accessing of the obtained resource, the metrics including at least one of a number of times the obtained resource was accessed by a user or a period of time for which the obtained resource was accessed by the user; and

modifying future instances of providing the obtained resource to users included in the segment in response to determining the metrics by providing a recommendation to a publisher of the obtained resource to either keep or modify the obtained resource based on the determined metrics.