Service interfacing for telephony
First Claim
1. A method of providing services to a mobile device of a user via an interactive response system, the method comprising:
- receiving a telephone call from a user'"'"'s mobile device with an interactive response system configured to interpret at least one of voice and tone selections from the mobile device, the interactive response system receiving during the phone call information that can be used to identify the user;
enabling the user to conduct, with the interactive response system, during the phone call, a commercial transaction with a remotely located server accessible over a high bandwidth link located between the interactive response system and the remotely located server, the remotely located server transmitting, during the phone call, based on the received information, user authentication information to the user at the mobile device over a channel other than a voice channel of the telephone call and receiving an indication from the user of the user'"'"'s receipt of the authentication information during the telephone call,wherein the user is allowed to access a service offered by the remotely located server through the interactive response system based on the receiving of the indication.
2 Assignments
0 Petitions
Accused Products
Abstract
An interactive response system that enables a user to engage in an interaction with the response system that is representative of an interaction between the user and a server connected to the Internet is described. During a telephone call between a user and an interactive response system, the user uses only his voice or key presses on a keypad of his telephone to interactively specify information that can be used to control delivery of content to a visual display of, or a storage medium accessible by, a target device. A separate interaction on behalf of the user is conducted by the interactive response system with the server. Information is received that can be used to identify the user and the target. Based on the received information, user authentication information is transmitted to the user, authentication information is received from the user, and the user is allowed to access a service.
46 Citations
20 Claims
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1. A method of providing services to a mobile device of a user via an interactive response system, the method comprising:
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receiving a telephone call from a user'"'"'s mobile device with an interactive response system configured to interpret at least one of voice and tone selections from the mobile device, the interactive response system receiving during the phone call information that can be used to identify the user; enabling the user to conduct, with the interactive response system, during the phone call, a commercial transaction with a remotely located server accessible over a high bandwidth link located between the interactive response system and the remotely located server, the remotely located server transmitting, during the phone call, based on the received information, user authentication information to the user at the mobile device over a channel other than a voice channel of the telephone call and receiving an indication from the user of the user'"'"'s receipt of the authentication information during the telephone call, wherein the user is allowed to access a service offered by the remotely located server through the interactive response system based on the receiving of the indication. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method of providing services to a mobile device of a user via an interactive response system, the method comprising:
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communicating over a high bandwidth link located between a server and an interactive response system configured to interpret at least one of voice and tone selections from the mobile device, the interactive response system receiving a telephone call from the mobile device and receiving during the telephone call information that can be used to identify the user of the mobile device; communicating over a separate communication link from the server to the mobile device; transmitting, based on the received information, user authentication information to the user at the mobile device over the second communication link during the telephone call, receiving, from the user, an indication of the user'"'"'s receipt of the user authentication information during the telephone call, and allowing the user to access a service offered by the server through the interactive response system based on the receiving of the indication. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. An apparatus for providing services to a mobile device of a user via an interactive response system, the apparatus comprising:
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an interface to a high bandwidth link located between a server and an interactive response system configured to interpret at least one of voice and tone selections from the mobile device, the interactive response system receiving a telephone call from the mobile device and receiving during the telephone call information that can be used to identify the user of the mobile device; an interface to a separate communication link to the mobile device; and the server, the server configured to; transmit, based on the received information, user authentication information to the user at the mobile device over the second communication link during the telephone call, receive from the user an indication of the receipt of the user authentication information during the telephone call, and allow the user to access a service offered by the server through the interactive response system based on the receiving of the indication. - View Dependent Claims (17, 18, 19, 20)
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Specification