Automated defect identification and resolution
First Claim
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1. A method for resolving defects in a computer system, the method comprising:
- receiving system data from a plurality of computer systems, said system data comprising system configuration data and system performance data;
storing the system data on a non-transitory computer readable storage medium;
clustering the computer systems based on at least a portion of the system data in order to obtain a plurality of clusters;
receiving a defect report for a defective system in the plurality of computer systems; and
resolving the defect, including by;
identifying which one of the plurality of clusters includes the defective system; and
comparing (1) system configuration data associated with the cluster that includes the defective system against (2) system configuration data associated with a second cluster that is different from the cluster that includes the defective system.
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Abstract
A method, article of manufacture, and apparatus for identifying and resolving defects in multiple clusters based on a reported defect instance is discussed. Computer systems may be grouped into clusters. A report of a defective system may be received, and the defective system'"'"'s cluster may be identified. A defect solution may then be distributed to all the systems in that cluster.
27 Citations
22 Claims
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1. A method for resolving defects in a computer system, the method comprising:
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receiving system data from a plurality of computer systems, said system data comprising system configuration data and system performance data; storing the system data on a non-transitory computer readable storage medium; clustering the computer systems based on at least a portion of the system data in order to obtain a plurality of clusters; receiving a defect report for a defective system in the plurality of computer systems; and resolving the defect, including by; identifying which one of the plurality of clusters includes the defective system; and comparing (1) system configuration data associated with the cluster that includes the defective system against (2) system configuration data associated with a second cluster that is different from the cluster that includes the defective system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system for resolving defects in a computer system, the system comprising:
a repository configured to receive system data from a plurality of computer systems, said system data comprising system configuration data and system performance data, wherein the repository includes a computer readable storage medium and a processor configured to; store the system data on the computer readable storage medium; cluster the computer systems based on at least a portion of the system data in order to obtain a plurality of clusters; receive a defect report for a defective system in the plurality of computer systems; and resolve the defect, including by; identifying which one of the plurality of clusters includes the defective system; and comparing (1) system configuration data associated with the cluster that includes the defective system against (2) system configuration data associated with a second cluster that is different from the cluster that includes the defective system. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A computer program product for resolving defects in a computer system, the computer program product being embodied in a non-transitory computer readable storage medium and comprising computer instructions for:
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receiving system data from a plurality of computer systems, said system data comprising system configuration data and system performance data; storing the system data on a non-transitory computer readable storage medium; clustering the computer systems based on at least a portion of the system data in order to obtain a plurality of clusters; receiving a defect report for a defective system in the plurality of computer systems; and resolving the defect, including by; identifying which one of the plurality of clusters includes the defective system; and comparing (1) system configuration data associated with the cluster that includes the defective system against (2) system configuration data associated with a second cluster that is different from the cluster that includes the defective system. - View Dependent Claims (18, 19, 20, 21, 22)
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Specification