Indices for credibility trending, monitoring, and lead generation
First Claim
1. A computer-implemented method for facilitating comparative analysis of entity credibility, the computer-implemented method comprising:
- identifying at least one filter for restricting entities to include as part of the comparative analysis;
filtering a plurality of entities based on the at least one filter to obtain a set of entities satisfying the at least one identified filter;
aggregating credibility scores for each entity of the set of entities, wherein each credibility score quantifies, into a numeric value, qualitative credibility data and quantitative credibility data directed to reputation of a different entity of the set of entities, wherein the qualitative credibility data comprises reviews and the quantitative credibility data comprises ratings about experiences and accounts with the entity;
ordering the credibility scores for the set of entities;
generating an index based on the ordering of the credibility scores, wherein generating the index comprises plotting in a graph (i) a plurality of data points representing the credibility score of each entity of the set of entities based on the ordering and (ii) an indicator identifying in the graph, the credibility score of a particular entity from the set of entities;
isolating from the index, a subset of the set of entities having a credibility score exceeding a specified score;
determining at least one commonality in the qualitative and quantitative credibility data of the subset of entities; and
providing to the particular entity in the set of entities and not in the subset of entities, the at least one commonality as a suggested business practice for improving the particular entity credibility score.
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Abstract
Some embodiments provide a credibility system that computes credibility scores to quantify the credibility of different businesses and to coalesce the generated credibility scores into various indices. The indices comparatively present the credibility of a particular business relative to other businesses along one or more dimensions. Based on the indices, the system identifies trends in the credibility of a particular business. The system derives preliminary credibility for a new business for which credibility data has not yet been obtained based on credibility that has been previously established for other businesses in an index associated with the new business. The system provides automated services for monitoring credibility of a business and for generating alerts to notify the business that its credibility has reached various thresholds. The system identifies business practices that improve upon or adversely affect the credibility of a particular business.
76 Citations
18 Claims
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1. A computer-implemented method for facilitating comparative analysis of entity credibility, the computer-implemented method comprising:
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identifying at least one filter for restricting entities to include as part of the comparative analysis; filtering a plurality of entities based on the at least one filter to obtain a set of entities satisfying the at least one identified filter; aggregating credibility scores for each entity of the set of entities, wherein each credibility score quantifies, into a numeric value, qualitative credibility data and quantitative credibility data directed to reputation of a different entity of the set of entities, wherein the qualitative credibility data comprises reviews and the quantitative credibility data comprises ratings about experiences and accounts with the entity; ordering the credibility scores for the set of entities; generating an index based on the ordering of the credibility scores, wherein generating the index comprises plotting in a graph (i) a plurality of data points representing the credibility score of each entity of the set of entities based on the ordering and (ii) an indicator identifying in the graph, the credibility score of a particular entity from the set of entities; isolating from the index, a subset of the set of entities having a credibility score exceeding a specified score; determining at least one commonality in the qualitative and quantitative credibility data of the subset of entities; and providing to the particular entity in the set of entities and not in the subset of entities, the at least one commonality as a suggested business practice for improving the particular entity credibility score. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-implemented method comprising:
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specifying at least one dimension for filtering credibility scores of a plurality of entities that are to be included in an index; specifying a range for the at least one specified dimension for further filtering of the credibility scores of the plurality of entities that are to be included in said index; retrieving a set of credibility scores for a set of the plurality of entities that satisfy the at least one specified dimension and the range for the at least one specified dimension, wherein said set of credibility scores are retrieved from a database storing a plurality of credibility scores for the plurality of entities, wherein each credibility score of the plurality of credibility scores numerically quantifies qualitative credibility data and quantitative credibility data that is directed to reputation of a different entity of the plurality of entities, and wherein the qualitative credibility data comprises reviews and the quantitative credibility data comprises ratings about the entity; and generating an index to present the retrieved set of credibility scores in a graphical representation that comparatively presents the retrieved sets of credibility scores for the set of entities; and isolating from the index, a subset of the set of entities having a credibility score exceeding a specified score; determining at least one commonality in the qualitative and quantitative credibility data of the subset of entities; and providing to a particular entity that is in the set of entities and that is not in the subset of entities, the at least one commonality as a suggested business practice for improving the particular entity credibility score. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification