Intelligent social collaboration watchlist that visually indicates an order of relevance

• US 9,207,832 B1
• Filed: 11/15/2010
• Issued: 12/08/2015
• Est. Priority Date: 11/15/2010
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Khouri, Joseph F., Bhat, Raghurama, Chirputkar, Ashish S., Sitaram, Muralidhar K., Beno, James P.
• Primary Examiner(s): Chow, Doon
• Assistant Examiner(s): Varga, Wilson
• Application Number:
  US12/946,769
• Time in Patent Office: 1,849 Days
• Field of Search: 715/753
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

In one embodiment, a method includes within a graphical user interface (GUI) presented to a user of a software application, presenting a watchlist associated with the user, the watchlist comprising first content related to one or more first events associated with one or more entities within an organization, the one or more entities having a relationship with the user within a social graph maintained at least in part by the software application. The method further includes receiving asynchronous notifications of second content for inclusion in the watchlist, the second content related to one or more second events occurring after the first events, and automatically and without input from the user, updating the watchlist to include the second content, the update comprising organizing the watchlist with the first and second content to visually indicate an order of relevance of the first and second content to the user.

Claims

1. A method comprising, by one or more computer systems:

within a graphical user interface (GUI) presented to a user of a software application, presenting a watchlist associated with the user, the watchlist comprising first content related to one or more first events associated with one or more entities within an organization, the organization comprising the user and the one or more entities, the one or more entities having a relationship with the user within a social graph maintained at least in part by the software application;

automatically and without input from the user, receiving asynchronous notifications of second content for inclusion in the watchlist, the second content related to one or more second events occurring after the first events;

automatically and without input from the user, updating the watchlist to include the second content, the update comprising organizing the watchlist with the first and second content to visually indicate an order of relevance of the first and second content to the user;

receiving an indication of a communication to the user from one of the one or more entities, the communication being separate from the first content and the second content, the communication comprising an incoming call, an instant message (IM), or an email message;

automatically and without input from the user, determining that one of the first content or the second content is associated with the one of the one or more entities from which the indication was received; and

automatically and without input from the user, reorganizing the first and second content within the watchlist to visually indicate that the determined one of the first content or the second content that was automatically determined to be associated with the one of the one or more entities from which the indication was received has a greater relevance than the other of the first content or the second content.

2. The method of claim 1, wherein the one or more entities comprise one or more other users within the organization or one or more communities of users within the organization.

3. The method of claim 1, wherein each of the first and second content is related to a first object the user previously interacted with, related to an entity the user previous interacted with, or related to a second object directly shared with the user by another user within the organization.

4. The method of claim 1, wherein each of the first and second content comprise an icon representing an author or editor of the content, a title of the content, a summary of the content, and an indication of a number of updates that have occurred to the content since last viewed by the user.

5. The method of claim 1, wherein the watchlist is organized according to an order in which the asynchronous notifications are received.

6. The method of claim 1, further comprising providing a search function operable to allow the first user to locate particular content displayed in the watchlist based on one or more criteria submitted by the first user, the one or more criteria comprising a specific author, a specific topic, a specific title, or one or more key words.

7. The method of claim 1, wherein each of the first and second content comprises an indication of a time that the content was created or updated, and an indication of a type of the one or more first events or the one or more second events.

8. The method of claim 1, wherein:

the first content comprises a first post formatted as a wiki, a blog entry, or a discussion forum, and

the second content comprises a second post formatted as a wiki, a blog entry, or a discussion forum.

9. One or more computer-readable non-transitory storage media embodying software this is operable when executed by one or more computer systems to:

within a graphical user interface (GUI) presented to a user of a software application, present a watchlist associated with the user, the watchlist comprising first content related to one or more first events associated with one or more entities within an organization, the organization comprising the user and the one or more entities, the one or more entities having a relationship with the user within a social graph maintained at least in part by the software application;

automatically and without input from the user, receive asynchronous notifications of second content for inclusion in the watchlist, the second content related to one or more second events occurring after the first events;

automatically and without input from the user, update the watchlist to include the second content, the update comprising organizing the watchlist with the first and second content to visually indicate an order of relevance of the first and second content to the user;

receive an indication of a communication to the user from one of the one or more entities, the communication being separate from the first content and the second content, the communication comprising an incoming call, an instant message (IM), or an email message;

automatically and without input from the user, determine that one of the first content or the second content is associated with the one of the one or more entities from which the indication was received; and

automatically and without input from the user, reorganize the first and second content within the watchlist to visually indicate that the determined one of the first content or the second content that was automatically determined to be associated with the one of the one or more entities from which the indication was received has a greater relevance than the other of the first content or the second content.

10. The media of claim 9, wherein the one or more entities comprise one or more other users within the organization or one or more communities of users within the organization.

11. The media of claim 9, wherein each of the first and second content is related to a first object the user previously interacted with, related to an entity the user previous interacted with, or related to a second object directly shared with the user by another user within the organization.

12. The media of claim 9, wherein each of the first and second content comprises an icon representing an author or editor of the content, a title of the content, a summary of the content, and an indication of a number of updates that have occurred to the content since last viewed by the user.

13. The media of claim 9, wherein the watchlist is organized according to an order in which the asynchronous notifications are received.

14. The media of claim 9, wherein the software further is operable to provide a search function operable to allow the first user to locate particular content displayed in the watchlist based on one or more criteria submitted by the first user, the one or more criteria comprising a specific author, a specific topic, a specific title, or one or more key words.

15. The media of claim 9, wherein each of the first and second content comprises an indication of a time that the content was created or updated, and an indication of a type of the one or more first events or the one or more second events.

16. The media of claim 9, wherein:

the first content comprises a first post formatted as a wiki, a blog entry, or a discussion forum, and

the second content comprises a second post formatted as a wiki, a blog entry, or a discussion forum.

17. An apparatus comprising:

one or more communication interfaces;

one or more memory devices containing one or more instructions for execution by one or more processors; and

the processors, operable when executing the instructions to;

within a graphical user interface (GUI) presented to a user of a software application, present a watchlist associated with the user, the watchlist comprising first content related to one or more first events associated with one or more entities within an organization, the organization comprising the user and the one or more entities, the one or more entities having a relationship with the user within a social graph maintained at least in part by the software application;

automatically and without input from the user, receive asynchronous notifications of second content for inclusion in the watchlist, the second content related to one or more second events occurring after the first events;

automatically and without input from the user, update the watchlist to include the second content, the update comprising organizing the watchlist with the first and second content to visually indicate an order of relevance of the first and second content to the user;

receive an indication of a communication to the user from one of the one or more entities, the communication being separate from the first content and the second content, the communication comprising an incoming call, an instant message (IM), or an email message;

automatically and without input from the user, determine one of the first content or the second content is associated with the one of the one or more entities from which the indication was received; and

automatically and without input from the user, reorganize the first and second content within the watchlist to visually indicate that the determined one of the first content or the second content that was automatically determined to be associated with the one of the one or more entities from which the indication was received has a greater relevance than the other of the first content or the second content.

18. The apparatus of claim 17, wherein the one or more entities comprise one or more other users or one or more communities of users within the organization.