Method and apparatus for responding to an inquiry
First Claim
Patent Images
1. A method for responding to an inquiry comprising:
- generating question and answer pairs based on a comparison of a first web page to a second web page;
identifying meta-level features of the question and answer pairs, wherein meta-level features of a particular question and answer pair are based on meta-level features of a related question and answer pair;
receiving an inquiry from a user;
determining a plurality of responses to the inquiry based on analysis of meta-level features of the question and answer pairs; and
presenting the plurality of responses to the user.
4 Assignments
0 Petitions
Accused Products
Abstract
Disclosed is a method and apparatus for responding to an inquiry from a client via a network. The method and apparatus receive the inquiry from a client via a network. Based on the inquiry, question-answer pairs retrieved from the network are analyzed to determine a response to the inquiry. The QA pairs are not predefined. As a result, the QA pairs have to be analyzed in order to determine whether they are responsive to a particular inquiry. Questions of the QA pairs may be repetitive and, without more, will not be useful in determining whether their corresponding answer responds to an inquiry.
-
Citations
20 Claims
-
1. A method for responding to an inquiry comprising:
-
generating question and answer pairs based on a comparison of a first web page to a second web page; identifying meta-level features of the question and answer pairs, wherein meta-level features of a particular question and answer pair are based on meta-level features of a related question and answer pair; receiving an inquiry from a user; determining a plurality of responses to the inquiry based on analysis of meta-level features of the question and answer pairs; and presenting the plurality of responses to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. An apparatus for responding to an inquiry, the apparatus comprising:
-
a processor; and a memory to store computer program instructions, the computer program instructions when executed on the processor cause the processor to perform operations comprising; generating question and answer pairs based on a comparison of a first web page to a second web page; identifying meta-level features of the question and answer pairs, wherein meta-level features of a particular question and answer pair are based on meta-level features of a related question and answer pair; receiving an inquiry from a user; determining a plurality of responses to the inquiry based on analysis of meta-level features of the question and answer pairs; and presenting the plurality of responses to the user. - View Dependent Claims (9, 10, 11, 12, 13, 14)
-
-
15. A computer readable storage device storing computer program instructions for responding to an inquiry, which, when executed on a processor, cause the processor to perform operations comprising:
-
generating question and answer pairs based on a comparison of a first web page to a second web page; identifying meta-level features of the question and answer pairs, wherein meta-level features of a particular question and answer pair are based on meta-level features of a related question and answer pair; receiving an inquiry from a user; determining a plurality of responses to the inquiry based on analysis of meta-level features of the question and answer pairs; and presenting the plurality of responses to the user. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification