Computer implemented methods and apparatus for providing communication between network domains in a service cloud

• US 9,215,096 B2
• Filed: 08/13/2012
• Issued: 12/15/2015
• Est. Priority Date: 08/26/2011
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Vasudev, Gautam, Chen, Peng-Wen, Ly-Gagnon, David
• Primary Examiner(s): Gillis, Brian J
• Assistant Examiner(s): Lin, Steve
• Application Number:
  US13/584,227
• Publication Number:
  US 20130173720A1
• Time in Patent Office: 1,219 Days
• Field of Search: 709/203, 709/206, 709/217, 709/249
• US Class Current: 1/1
• CPC Class Codes: H04L 51/06 Message adaptation to terminal or network requirements
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

Disclosed are systems, apparatus, and methods for integrating a service console application by providing communication between a first and second network domain. In various implementations, first data is received at a second network domain, where the first data includes one or more functions. A first message may be received at the second network domain, the first message being provided at the second network domain in response to the one or more functions being invoked, and the message identifying the one or more functions. Responsive to receiving the message, the one or more functions may be executed at a computing device associated with the second network domain. Responsive to executing the one or more functions, a second message may be sent to the first domain indicating that the one or more functions have been executed, where the second message is operable to invoke and execute one or more call back functions.

Claims

1. A computer implemented method for providing bi-directional communication between a first network domain and a second network domain, the method comprising:

receiving first data at a computing system associated with the second network domain, the first data providing one or more functions, the second network domain being different from the first network domain, the second network domain being operated by or on behalf of a second party associated with the computing system, the first network domain being operated by or on behalf of a first party, the second party being different from the first party;

receiving a first message at the computing system associated with the second network domain from the first network domain via an application in bi-directional communication with both network domains, the application providing data associated with at least the first and second network domains to be simultaneously displayed in a user interface on a user device, the first message being provided at the second network domain in response to the one or more functions being invoked in response to one or more events resulting from one or more user actions, and the first message identifying the one or more functions;

responsive to receiving the first message, executing the one or more functions at the computing system associated with the second network domain to create an event listener using at least a portion of the application data associated with the second network domain, the event listener providing selective communication between the first network domain and the second network domain, the event listener configured to listen to events from a set of domains identifiable as safe and/or trusted;

responsive to executing the one or more functions, sending, from the computing system associated with the second network domain, a second message to the first domain via the application, the second message indicating that the one or more functions have been executed, the second message being operable to invoke and execute one or more call back functions; and

sending, from the computing system associated with the second network domain, an occurrence notification to the first network domain, the occurrence notification indicating that the one or more events has occurred.

2. The computer implemented method of claim 1, further comprising:

processing the first message, including;

identifying the one or more functions, and

identifying one or more data objects to which the one or more functions may be applied.

3. The computer implemented method of claim 2, wherein the one or more data objects are stored in a database accessible to a plurality of tenants in a multitenant environment.

4. The computer implemented method of claim 3, wherein the one or more data objects are selected from the group consisting of:

account objects, case objects, lead objects, opportunity objects, custom objects, and knowledge articles.

5. The computer implemented method of claim 1, wherein the second message comprises a completion notification indicating that the one or more functions have been executed, and wherein the completion notification is sent from the second network domain to the first network domain.

6. The computer implemented method of claim 1, wherein the one or more user actions are selected from the group consisting of:

opening a primary tab, opening a subtab, focusing on a primary tab, and focusing on a subtab.

7. The computer implemented method of claim 1, wherein the one or more functions are identified by one or more servers in the first network domain.

8. The computer implemented method of claim 1, wherein a network domain is a network address or a web domain.

9. The computer implemented method of claim 1, wherein the first data are selected from the group consisting of:

a web page, a web document, an electronic file, and an electronic document.

10. The computer implemented method of claim 1, further comprising:

processing the first message, including;

identifying the one or more events; and

identifying one or more event listeners associated with the one or more functions.

11. The computer implemented method of claim 1, wherein the one or more events are generated at the second network domain in response to the one or more user actions.

12. The computer implemented method of claim 1, wherein the one or more functions are selected from the group consisting of:

opening a subtab, opening a primary tab, focusing on a subtab, focusing on a primary tab, refreshing a subtab, refreshing a primary tab, focusing on a subtab and a primary tab, refreshing a subtab and a primary tab, setting a tab title, and closing a primary tab.

13. The computer implemented method of claim 1, further comprising:

displaying the first data and second data in the same browser of a user interface, the first data being generated in the first network domain and the second data being generated in the second network domain.

14. The computer implemented method of claim 13, wherein the user interface provides access to an on-demand call center service available to a plurality of organizations in communication with the server.

15. One or more computing devices for providing bi-directional communication between a first network domain and a second network domain, the one or more computing devices comprising:

one or more hardware processors operable to execute one or more instructions configured to cause;

processing first data at a computing device associated with the second network domain, the first data providing one or more functions, the second network domain being different from the first network domain, the second network domain being operated by or on behalf of a second party, the first network domain being operated by or on behalf of a first party, the second party being different from the first party;

processing a first message at a computing device associated with the second network domain from the first network domain via an application in bi-directional communication with both network domains, the application providing data associated with at least the first and second network domains to be simultaneously displayed in a user interface on a user device, the first message being provided at the second network domain in response to the one or more functions being invoked in response to one or more events resulting from one or more user actions, and the first message identifying the one or more functions;

responsive to receiving the first message, executing the one or more functions at a computing device associated with the second network domain to create an event listener using at least a portion of the application data associated with the second network domain, the event listener providing selective communication between the first network domain and the second network domain, the event listener configured to listen to events from a set of domains identifiable as safe and/or trusted;

responsive to executing the one or more functions, sending, from a computing device associated with the second network domain, a second message to the first domain via the application, the second message indicating that the one or more functions have been executed, the second message being operable to invoke and execute one or more call back functions; and

sending, from the computing device associated with the second network domain, an occurrence notification to the first network domain, the occurrence notification indicating that the one or more events has occurred.

16. The one or more computing devices of claim 15, wherein the one or more hardware processors are further operable to execute one or more instructions configured to cause:

processing the first message, including;

identifying the one or more functions, and

identifying one or more data objects to which the one or more functions may be applied.

17. The one or more computing devices of claim 16, wherein the one or more data objects are stored in a database accessible to a plurality of tenants in a multitenant environment.

18. The one or more computing devices of claim 15, wherein the second message comprises a completion notification indicating that the one or more functions have been executed, and wherein the completion notification is sent from the second network domain to the first network domain.

19. The one or more computing devices of claim 15, wherein the one or more functions are identified by one or more servers in the first network domain.

20. The one or more computing devices of claim 15, wherein the one or more hardware processors are further operable to execute one or more instructions configured to cause:

processing the first message, including;

identifying the one or more events; and

identifying one or more event listeners associated with the one or more functions.

21. The one or more computing devices of claim 15, wherein the one or more events are generated at the second network domain in response to the one or more user actions.

22. The one or more computing devices of claim 15, wherein the one or more hardware processors are further operable to execute one or more instructions configured to cause display of the first data and second data in the same browser of a user interface, the first data being generated in the first network domain and the second data being generated in the second network domain.

23. A computer program product comprising program code to be executed by at least one processor when retrieved from a non-transitory tangible computer-readable storage medium to cause a method to be performed for providing bi-directional communication between a first network domain and a second network domain, the method comprising:

receiving first data at a computing system associated with the second network domain, the first data providing one or more functions, the second network domain being different from the first network domain, the second network domain being operated by or on behalf of a second party associated with the computing system, the first network domain being operated by or on behalf of a first party, the second party being different from the first party;

receiving a first message at the computing system associated with the second network domain from the first network domain via an application in bi-directional communication with both network domains, the application providing data associated with at least the first and second network domains to be simultaneously displayed in a user interface on a user device, the first message being provided at the second network domain in response to the one or more functions being invoked in response to one or more events resulting from one or more user actions, and the first message identifying the one or more functions;

responsive to receiving the first message, executing the one or more functions at the computing system associated with the second network domain to create an event listener using at least a portion of the application data associated with the second network domain, the event listener providing selective communication between the first network domain and the second network domain, the event listener configured to listen to events from a set of domains identifiable as safe and/or trusted;

responsive to executing the one or more functions, sending, from the computing system associated with the second network domain, a second message to the first domain via the application, the second message indicating that the one or more functions have been executed, the second message being operable to invoke and execute one or more call back functions; and

sending, from the computing system associated with the second network domain, an occurrence notification to the first network domain, the occurrence notification indicating that the one or more events has occurred.

24. The computer program product of claim 23, the method further comprising:

processing the first message, including;

identifying the one or more functions, and

identifying one or more data objects to which the one or more functions may be applied.

25. The computer program product of claim 23, wherein the second message comprises a completion notification indicating that the one or more functions have been executed, and wherein the completion notification is sent from the second network domain to the first network domain.

26. The computer program product of claim 23, wherein the one or more functions are identified by one or more servers in the first network domain.

27. The computer program product of claim 23, the method further comprising:

processing the first message, including;

identifying the one or more events; and

identifying one or more event listeners associated with the one or more functions.

28. The computer program product of claim 23, wherein the one or more events are generated at the second network domain in response to the one or more user actions.

29. The computer program product of claim 23, the method further comprising:

displaying the first data and second data in the same browser of a user interface, the first data being generated in the first network domain and the second data being generated in the second network domain.