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Method and system for training users to utilize multimodal user interfaces

  • US 9,218,128 B1
  • Filed: 02/27/2009
  • Issued: 12/22/2015
  • Est. Priority Date: 11/30/2007
  • Status: Active Grant
First Claim
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1. a system for training a user of a multimodal user interface to use the multimodal user interface comprising:

  • a computer usable medium having a computer readable program code embedded therein, wherein the computer readable program code is encoded with computer-executable instructions to;

    provide a plurality of modules to the user of the multimodal user interface, wherein each module receives user interaction, the modules comprising;

    a basic concepts module that provides a description of the tools and functions that are used within the multimodal user interface;

    an advanced concepts module that provides the description of the tools and functions, and further provides exercises for using each of the tools and functions in a context of a specific situation or application;

    a service simulation module that provides simulated transactions performed using the multimodal user interface, wherein the simulated transactions utilize one or more of the tools and functions and comprise a user interactions with the multimodal user interface, and wherein the service simulation module provides feedback on performance of the simulated transactions;

    a coaching module that provides optimization and remediation techniques for real transactions performed using multimodal user interface, wherein the optimization and remediation techniques are based on a user'"'"'s interaction with at least one of the basic concepts module, the advanced concepts module, and the service simulation module;

    and an electronic device operable to communicate with the computer usable medium and display the modules, wherein the electronic device comprises at least one instrument configured to allow the user to interact with the modules, wherein the modules are configured to present instructions to the user to operate the multimodal user interface in a streamlined manner, wherein the streamlined manner of operation comprises the ability to navigate the multimodal user interface non-sequentially based on data provided by the user.

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