Self-service terminal
First Claim
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1. A method of determining a status of at least one Self Service Terminal (SST) in a financial network, comprising the steps of:
- sending a query instant message to the SST requesting a status of the SST from a node of the financial network, wherein the query instant message is in a natural language format and represents a command for processing by the SST;
receiving the status as an instant message from the SST in response to the query instant message, wherein the status is in the natural language format;
from the node of the financial network, providing the instant message identifying the status of the SST to a help desk terminal comprising a further node of the financial network.
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Abstract
A method and apparatus are disclosed for determining a status of a Self-Service Terminal (SST) in a financial network. The method includes the steps of, from an SST comprising a node of a financial network, providing an instant message identifying a status of the terminal to a help desk terminal comprising a further node of the financial network.
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Citations
15 Claims
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1. A method of determining a status of at least one Self Service Terminal (SST) in a financial network, comprising the steps of:
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sending a query instant message to the SST requesting a status of the SST from a node of the financial network, wherein the query instant message is in a natural language format and represents a command for processing by the SST; receiving the status as an instant message from the SST in response to the query instant message, wherein the status is in the natural language format; from the node of the financial network, providing the instant message identifying the status of the SST to a help desk terminal comprising a further node of the financial network. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A financial network, comprising:
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at least one Self-Service Terminal (SST), comprising a node in the financial network, comprising an instant message (IM) client or IM agent; and at least one help desk terminal, comprising second node in the financial network, comprising a second IM client;
whereina status of the SST is identifiable to the help desk terminal via an instant message in a natural language format and the help desk terminal configured and adapted to invite at least one other party to a conversation relevant to the instant message and the SST configured and adapted to dynamically change from a first group having first SSTs to a second group with second SSTs based on the status. - View Dependent Claims (13, 14)
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15. A method of communicating information from a networked self-service terminal, the method comprising:
executing an instant message program at the self-service terminal; and
communicating via the instant messaging program with at least one other device on the network in response to a query instant message requesting a status from the self-service terminal sent by the at least one other device, and wherein the query instant message is in a natural language format, and wherein communicating further includes communication through instant messages in the natural language format.
Specification