Information technology system collaboration

• US 9,229,899 B1
• Filed: 08/27/2013
• Issued: 01/05/2016
• Est. Priority Date: 06/26/2008
• Status: Active Grant

• Current Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Original Assignee: CA, Inc. (d/b/a CA Technologies) (Broadcom, Inc.)
• Inventors: Mankovski, Serge
• Primary Examiner(s): Serrao, Ranodhi
• Application Number:
  US14/011,522
• Time in Patent Office: 861 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 15/163 Interprocessor communication
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications

Abstract

A computer implemented method includes detecting an event in a multi-component information technology system. Multiple parties having an interest in the event are identifies. An interactive collaboration mechanism is created and access to the collaboration mechanism is provided to the identified multiple parties having an interest in the event.

Claims

1. A computer implemented method comprising:

detecting, by a processor, an event in a multi-component information technology system;

iteratively identifying two or more information technology (IT) managers having an interest in the event, wherein identifying comprises monitoring activities of the two or more IT managers, wherein monitored activities are recorded in tables of a relational database, and the tables are joined to correlate the activities to the event, and wherein activities include activities representative of noticing the event, activities representative of interest in a related change request, and activities representative of an interest in a subject giving rise to the event;

presenting to each IT manager information relating to an impact of the event on a management area of each IT manager;

creating an interactive collaboration mechanism among the two or more IT managers; and

providing access to the interactive collaboration mechanism to the identified IT managers having an interest in the event.

2. The method of claim 1 further comprising facilitating communication between the identified IT managers in the interactive collaboration mechanism.

3. The method of claim 2 wherein the interactive collaboration mechanism is a chat room.

4. The method of claim 2 wherein the interactive collaboration mechanism is a conference call.

5. The method of claim 2 and further comprising logging such communications.

6. The method of claim 1 wherein activities include viewing a change order related to the event.

7. The method of claim 1 wherein correlation of the activities to the event is performed using an approximate matching mechanism.

8. The method of claim 1 wherein identifying comprises correlating activities of parties to interest by the parties in the event.

9. The method of claim 1, further comprising generating a single problem ticket relating to the event as a result of the collaboration among the two or more IT managers.

10. The method of claim 1, wherein identifying comprises:

correlating the monitored activities to the event;

wherein the monitored activities include one or more of opening files related to the event, accessing functions affected by the event, and performing activities that gave rise to the event.

11. A non-transitory machine readable storage medium having instructions for information technology system collaboration, the instructions to:

detect an event in a multi-component information technology system;

iteratively identify two or more information technology (IT) managers having an interest in the event, wherein the instructions to iteratively identify comprise instructions to monitor activities of the two or more IT managers, wherein monitored activities are recorded in tables of a relational database, and the tables are joined to correlate the activities to the event, and wherein activities include activities representative of noticing the event, activities representative of interest in a related change request, and activities representative of an interest in a subject giving rise to the event;

presenting to each IT manager information relating to an impact of the event on a management area of each IT manager;

creating an interactive collaboration mechanism among the two or more IT managers; and

providing access to the interactive collaboration mechanism to the identified IT managers having an interest in the event.

12. The machine readable medium of claim 11, further comprising instructions to facilitate communication between the identified IT managers in the interactive collaboration mechanism.

13. The machine readable medium of claim 12 wherein the interactive collaboration mechanism is a chat room or a conference call and the machine readable medium further comprises instructions to log communications occurring in the chat room or conference call.

14. The machine readable medium of claim 12 wherein the interactive collaboration mechanism is a shared workspace communication facility.

15. The machine readable medium of claim 13 wherein an autonomous bot is used to represent an IT manager in the interactive collaborative mechanism.

16. The machine readable medium of claim 11 wherein the instructions to identify multiple IT managers comprise instructions to to correlate activities of parties to interest by the parties in the event.

17. The machine readable medium of claim 11, wherein the machine readable medium further comprises instructions to generate a single problem ticket relating to the event as a result of the collaboration among the two or more IT managers.

18. The machine readable medium of claim 11, wherein the instructions to identify comprises instructions to:

correlate the monitored activities to the event;

wherein the monitored activities include one or more of opening files related to the event, accessing functions affected by the event, and performing activities that gave rise to the event.

19. A system comprising:

a processor;

a machine-readable medium, the machine readable medium having instructions stored therein the instructions executable by the processor to cause the system to,

detect an event in a multi-component information technology system;

iteratively identify two or more information technology (IT) managers interested in the event, wherein the instructions to iteratively identify comprise instructions executable by the processor to cause the system to monitor activities of the two or more IT managers, wherein monitored activities are recorded in tables of a relational database, and the tables are joined to correlate the activities to the event, and wherein activities include activities representative of noticing the event, activities representative of interest in a related change request, and activities representative of an interest in a subject giving rise to the event;

present to each IT manager information relating to an impact of the event on a management area of each IT manager; and

provide an interactive collaboration mechanism and provide access to the collaboration mechanism to the identified IT managers having an interest in the event.

20. The system of claim 19 wherein the instructions to identify multiple IT managers comprise instructions executable by the processor to cause the system to correlate activities of parties to interest by the parties in the event.

21. The system of claim 19, wherein the machine readable medium further comprises instructions to generate a single problem ticket relating to the event as a result of the collaboration among the two or more IT managers.

22. The system of claim 19, wherein the instructions to identify the two or more IT managers having an interest in the event comprises instructions executable by the processor to cause the system to:

correlate the monitored activities to the event;

wherein the monitored activities include one or more of opening files related to the event, accessing functions affected by the event, and performing activities that gave rise to the event.