Method and system for providing performance metrics

• US 9,230,239 B2
• Filed: 02/02/2010
• Issued: 01/05/2016
• Est. Priority Date: 02/05/2009
• Status: Active Grant

• Current Assignee: Bazaarvoice Incorporated
• Original Assignee: Bazaarvoice Incorporated
• Inventors: Chen, Andrew, Legault, Jacy, Loyens, Jon
• Primary Examiner(s): Hailu, Tadeese
• Assistant Examiner(s): Hope, Darrin
• Application Number:
  US12/698,510
• Publication Number:
  US 20100205550A1
• Time in Patent Office: 2,163 Days
• Field of Search: 715/760, 715/811
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Systems and methods to facilitate the collection and processing of content generated by users are disclosed. Specifically, in one embodiment, user generated content may be aggregated from multiple retailers. This user generated content may be processed to obtain a variety of statistical data associated with the user generated content, including an importance metric. This importance metric may be utilized to rank the products of the manufacturer such that statistical, or other, data related to the manufacturer'"'"'s products may be presented to a user in the order of product importance.

Claims

1. A method related to user generated content (UGC) that corresponds to different time periods, comprising:

receiving, by a computer system, user generated content (UGC) relating to a plurality of products that are provided by a supplier, wherein the received UGC includes one or more first items and one or more second items of UGC respectively collected from users through a plurality of websites via which individual ones of the plurality of products are available for purchase, and wherein the received UGC includes a plurality of user-submitted ratings, on a defined scale having a minimum and a maximum rating, of individual ones of the plurality of products;

the computer system determining a plurality of changes from an earlier time period to a later time period in user sentiment of two or more of the plurality of products provided by the supplier, wherein the determining is based on a difference on the defined scale between ratings included in the one or more first items of the UGC and ratings included in the one or more second items of the UGC, wherein the earlier time period corresponds to the one or more first items of the UGC, and the later time period corresponds to the one or more second items;

the computer system selecting a particular one of the plurality of products provided by the supplier based on the particular product having a greater magnitude of change in user sentiment from the earlier time period to the later time period than one or more magnitudes of change in user sentiment from the earlier time period to the later time period for one or more other ones of the plurality of products provided by the supplier; and

transmitting, by computer system to the supplier, data usable to present the selected particular product.

2. The method of claim 1,

wherein the earlier time period includes one or more first dates that are earlier than one or more second, subsequent dates included in the later time period.

3. The method of claim 1,

wherein the determining the plurality of changes in the user sentiment is further based on respective volumes of received user-submitted ratings for individual one of the plurality of products.

4. The method of claim 1,

wherein the selecting the particular product is based on a change in user sentiment for the particular product having a greatest magnitude of change in user rating on the defined scale of all changes in user rating for the plurality of products that are provided by the supplier.

5. The method of claim 1,

wherein the defined scale is from one point to five points.

6. The method of claim 1, further comprising determining an importance metric for the particular product, wherein the importance metric is determined based on:

first information indicative of ratings in reviews generated for the particular product prior to a particular past date;

second information indicative of ratings in reviews generated for the particular product after the particular past date;

third information indicative of a number count of reviews generated for the particular product prior to the particular past date; and

fourth information indicative of a number count of reviews generated for the particular product after to the particular past date.

7. The method of claim 6, wherein the determining the importance metric includes weighting the first and third information more heavily than the second and fourth information.

8. The method of claim 6, further comprising transmitting, to the supplier, information indicative of the importance metric for the particular product, wherein the information indicative of the importance metric indicates that the particular product is of more importance to the supplier than one or more others of the plurality of products.

9. A system, comprising:

one or more processors;

memory coupled to the one or more processors, the memory having stored thereon instructions executable by the system, using the one or more processors, to cause the system to

perform operations including;

receiving user generated content (UGC) relating to a plurality of products provided by a supplier, wherein the received UGC includes one or more first and one or more second items of UGC respectively collected from users through a plurality of websites via which individual ones of the plurality of products are available for purchase, wherein the received UGC includes a plurality of user-submitted ratings, on a defined scale, of individual ones of the plurality of products;

determining a plurality of changes from an earlier time period to a later time period in user sentiment of two or more of plurality of products, wherein the determining is based on a difference on the defined scale between ratings included in the one or more first items of the UGC and ratings included in the one or more second items of the UGC, wherein the earlier time period corresponds to the one or more first items of the UGC, and the later time period corresponds to the one or more second items;

selecting a particular one of the plurality of products provided by the supplier based on the particular product having a greater magnitude of change in user sentiment from the earlier time period to the later time period than one or more magnitudes of change in user sentiment from the earlier time period to the later time period for one or more other ones of the plurality of products provided by the supplier; and

transmitting, to the supplier, data usable to present the selected particular product.

10. The system of claim 9,

wherein one or more of the plurality of products corresponds to one or more services.

11. The system of claim 9,

wherein said determining the plurality of changes in user sentiment is based on a change in an average rating corresponding to the one or more first items of the UGC.

12. The system of claim 9,

wherein the first and second items of UGC include comments relating to the individual ones of the plurality of products;

and

wherein the determining the plurality of changes in user sentiment is based on a quantity of negative terms appearing in the comments.

13. The system of claim 9,

wherein the first and second items of UGC include questions relating to the individual ones of the plurality of products;

and

wherein the determining the plurality of changes in user sentiment is based on a quantity of the questions relating to the individual ones of the plurality of products.

14. The system of claim 9, wherein the selecting includes identifying a group of one or more products that belong to a same brand.

15. The system of claim 9, wherein the data usable to present the selected particular product includes data representative of a visual graph.

16. The system of claim 9,

wherein the determining the plurality of changes in user sentiment is based on a change in a distribution of ratings corresponding to the one or more first items of the UGC as compared to ratings corresponding to the one or more second items of the UGC.

17. An article of manufacture comprising a non-transitory computer-readable medium having stored thereon instructions executable, by a computer system, to cause the computer system to perform operations comprising:

receiving user generated content (UGC) relating to a plurality of products that are provided by a supplier, wherein the received UGC includes a plurality of individual items of UGC respectively collected from users through a plurality of web sites via which individual ones of the plurality of products are available for purchase from one or more sellers that are different from the supplier, wherein the received UGC includes a plurality of user-submitted ratings, on a defined scale, of individual ones of the plurality of products;

determining a plurality of changes in user sentiment of the individual ones of the plurality of products, wherein the determining is based on a difference on the defines scale between ratings included in one or more first items of the UGC and ratings included in one or more second items of the UGC, wherein the first and second items respectively correspond to earlier and later periods of time;

selecting a particular one of the plurality of products provided by the supplier based on the particular product having a greater magnitude of change in user sentiment from the earlier time period to the later time period than one or more magnitudes of change in user sentiment from the earlier time period to the later time period for one or more other ones of the plurality of products; and

transmitting, to the supplier, data usable to present the selected particular product.

18. The article of manufacture of claim 17, wherein the determining the plurality of changes in user sentiment is based on a difference between:

a first metric corresponding to items of UGC collected during a first time period; and

a second metric corresponding to items of UGC collected during a second time period.

19. The article of manufacture of claim 17,

wherein at least one of the first or second individual items of UGC include answers to questions relating to individual ones of the plurality of products;

and

wherein the determining the plurality of changes in user sentiment is based on a quantity of the answers to the questions.

20. The article of manufacture of claim 17, wherein the operations further comprise receiving input specifying the earlier and later periods of time.

21. The article of manufacture of claim 17,

wherein one or more of the plurality of products corresponds to one or more services;

and

wherein the plurality of websites correspond to two different service providers.

22. The article of manufacture of claim 17,

wherein the supplier is a manufacturer of the plurality of products;

and

wherein the plurality of websites are associated with one or more resellers of one or more of the plurality of products.