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Queue management

  • US 9,230,271 B2
  • Filed: 01/06/2014
  • Issued: 01/05/2016
  • Est. Priority Date: 03/02/2010
  • Status: Active Grant
First Claim
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1. A method for queue management for a service provided at a service location, comprising:

  • a. positioning at least one turn-distributing terminal at a waiting area;

    b. upon request by a person for a turn from a said turn-distributing terminal, assigning said person a turn in a queue;

    c. allowing said person, who requested a turn from said turn-distributing terminal and was assigned said turn in said queue, to select whether or not to receive at least one warning communication warning of the approach of said turn;

    d. subsequent to c, if said person selects to receive said at least one warning communication, accepting a communication route of said person in said waiting area; and

    e. subsequent to d and prior to said turn, if said person selects to receive said warning communication, transmitting to said person at least one said warning communication,wherein said transmitting of at least one said warning communication is contingent on receipt of a valid response to a confirmation communication transmitted through said communication route, said response provided by said person via said turn-distributing terminal located at said waiting area.

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