Methods and apparatus for collecting, analyzing, and presenting data in a communication network
First Claim
1. A method of monitoring a communication network, comprising:
- analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within an Internet protocol-based integrated voice and electronic mail communication network, the network comprising a plurality of network elements, the gateway metrics comprising at least one of a number of termination attempts for a digital signal 0 channel, a number of rejected termination attempts for the digital signal 0 channel, a number of terminations answered for the digital signal 0 channel, a number of termination attempts for a hunt group, a number of rejected termination attempts for the hunt group, and a number of terminations answered for the hunt group;
determining average upper transaction times per customer based on the collected data;
presenting performance data metrics representative of the average upper transaction times for different geographic network service area levels in a plurality of hierarchically interrelated tabular views, the hierarchically interrelated tabular views corresponding to respective ones of the geographic network service area levels;
receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and
presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric.
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Abstract
Methods and apparatus for analyzing, collecting, and presenting data in a communication network are disclosed. An example method includes analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within a network, the network comprising network elements, the gateway metrics comprising at least one of a number of termination attempts for a DS0 channel, a number of rejected attempts for the DS0 channel, a number of terminations answered for the DS0 channel, a number of attempts for a hunt group, a number of rejected attempts for the hunt group, or a number of terminations answered for the hunt group; determining an average upper transaction time per customer based on the collected data; and presenting the gateway metrics in a plurality of tabular views corresponding to service area levels, the views presenting performance data representing the average upper transaction times of the service area levels.
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Citations
20 Claims
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1. A method of monitoring a communication network, comprising:
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analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within an Internet protocol-based integrated voice and electronic mail communication network, the network comprising a plurality of network elements, the gateway metrics comprising at least one of a number of termination attempts for a digital signal 0 channel, a number of rejected termination attempts for the digital signal 0 channel, a number of terminations answered for the digital signal 0 channel, a number of termination attempts for a hunt group, a number of rejected termination attempts for the hunt group, and a number of terminations answered for the hunt group; determining average upper transaction times per customer based on the collected data; presenting performance data metrics representative of the average upper transaction times for different geographic network service area levels in a plurality of hierarchically interrelated tabular views, the hierarchically interrelated tabular views corresponding to respective ones of the geographic network service area levels; receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An apparatus, comprising:
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a processor; and a memory comprising machine readable instructions which, when executed, cause the processor to perform operations comprising; analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within an Internet protocol-based integrated voice and electronic mail communication network a plurality of network elements, the gateway metrics comprising at least one of a number of termination attempts for a digital signal 0 channel, a number of rejected termination attempts for the digital signal 0 channel, a number of terminations answered for the digital signal 0 channel, a number of termination attempts for a hunt group, a number of rejected termination attempts for the hunt group, and a number of terminations answered for the hunt group; determining an average upper transaction time per customer based on the collected data; presenting performance data metrics representative of the average upper transaction times for different geographic network service area levels in a plurality of hierarchically interrelated tabular views, the hierarchically interrelated tabular views corresponding to respective ones of the geographic network service area levels; receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A tangible machine accessible storage device, the storage device having instructions stored thereon that, when executed, cause a machine to perform operations comprising:
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analyzing collected data to generate gateway metrics representative of a user experience of a user-initiated communication within an Internet protocol-based integrated voice and electronic mail communication network, the network comprising a plurality of network elements, the gateway metrics comprise at least one of a number of termination attempts for a digital signal 0 channel, a number of rejected termination attempts for the digital signal 0 channel, a number of terminations answered for the digital signal 0 channel, a number of termination attempts for a hunt group, a number of rejected termination attempts for the hunt group, and a number of terminations answered for the hunt group; determining an average upper transaction time per customer based on the collected data; and presenting performance data metrics representative of the average upper transaction times for different geographic network service area levels in a plurality of hierarchically interrelated tabular views, the hierarchically interrelated tabular views corresponding to respective ones of the geographic network service area levels; receiving a selection of a first performance data metric presented in a first tabular view corresponding to a first geographic network service area level; and presenting a second performance data metric in a second tabular view corresponding to a second geographic network service area level in response to the selection, the first geographic network service area level representing a first geographic area, the second geographic network service area level representing a second geographic area smaller than the first geographic network service area, and the second performance data metric being presented based on the selected first performance data metric. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification