SIP presence based notifications

• US 9,232,055 B2
• Filed: 12/23/2008
• Issued: 01/05/2016
• Est. Priority Date: 12/23/2008
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Ellsworth, Matthew R., Vick, Jason H.
• Primary Examiner(s): Asanbayev, Oleg
• Application Number:
  US12/342,484
• Publication Number:
  US 20100157980A1
• Time in Patent Office: 2,569 Days
• Field of Search: 370/352, 379/201.1
• US Class Current: 1/1
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

An exemplary embodiment builds on the idea of presence and SIP messaging in conjunction with a profile comprising, for example, a lookup table and a rules module, to assist with one or more of reminders, actions, endpoint maintenance, availability, endpoint capabilities and session management. One exemplary embodiment provides a message-based notification system. SIP allows a user to associate themselves with a number of different User Agents (UAs). This means that a user may have a presence on more than one UA at any given time, e.g., soft phone, PDA, and workstation. One exemplary embodiment utilizes this fact in connection with monitoring and determining if a message is a trigger-type message to provide more timely and relevant notifications to users.

Claims

1. A method for detecting a message in a communications environment including one or more endpoints associated with a first user comprising:

associating, by a processor, a pre-defined user action, configured by the first user and defining at least one action to be performed, with a presence-based trigger-type message, wherein the presence-based trigger-type message is a Session Initiation Protocol (SIP) type message including at least one of a REGISTER, INVITE, ACK, CANCEL, and BYE message;

detecting, by a processor, a SIP message generated by a communications device being operated by the first user and determining that the SIP message is the presence-based trigger-type message;

analyzing, by a processor, the SIP message, wherein the analysis detects that the SIP message is associated with the first user, the pre-defined user action is configured by the first user, and a notification user presentation for the pre-defined user action is configured by the first user; and

in response to determining that the SIP message is the presence-based trigger-type message and when the at least one action to be performed is an open actionable item, initiating by a processor, an action within the communications environment to at least notify the first user of the open actionable item via the notification user presentation for the pre-defined user action configured by the first user.

2. The method of claim 1, further comprising querying a user as to whether the pre-defined user action should be completed.

3. The method of claim 1, wherein determining that the SIP message is the presence-based trigger-type message includes determining at least one of source and destination information associated with the SIP message, and wherein one or more of artificial intelligence, a lookup table, and rules are used in detecting that the SIP message is associated with the first user, the pre-defined user action configured by the first user, and a notification user presentation for the pre-defined user action configured by the first user.

4. The method of claim 1, further comprising one or more of forwarding and replicating the presence-based trigger-type message.

5. The method of claim 1, wherein the determining step is based on one or more of the SIP type message, source information, destination information, and related messages.

6. The method of claim 1, wherein the action within the communications environment is one or more of a reminder, communication rerouting, prompt, update to presence information, and communication initiation.

7. The method of claim 1, further comprising detecting a plurality of SIP messages and determining whether the plurality of SIP messages are equivalent to the presence-based trigger-type message.

8. The method of claim 1, further comprising determining if a communication session is still active.

9. The method of claim 1, further comprising consulting one or more of presence information and profile information to determine whether the SIP message is the presence-based trigger-type message.

10. The method of claim 1, wherein the SIP message is communicated between one or more of an endpoint, another endpoint and an application server.

11. A non-transitory computer-readable storage media having instructions stored thereon that when executed by a processor perform the steps in claim 1.

12. The method of claim 1, wherein the notification is provided to the first user at a device associated with the first user.

13. A Session Initiation Protocol (SIP) message action system for detecting a message in a communications environment including one or more endpoints associated with a first user comprising:

at least one memory including processor-executable instructions stored thereon as modules, the modules comprising;

a message monitoring module that detects a SIP message generated by a communications device being operated by the first user, wherein the SIP message includes at least one of a REGISTER, INVITE, ACK, CANCEL, and BYE message, wherein the SIP message is associated with a pre-defined user action, configured by the first user and defining at least one action to be performed, and determines that the SIP message is a presence-based trigger-type message; and

a message analysis module that analyzes the SIP message, wherein the analysis is detects that the SIP message is associated with the first user, the pre-defined user action configured by the first user, and a notification user presentation for the pre-defined user action configured by the first user, and in response to determining that the SIP message is the presence-based trigger-type message and when the at least one action to be performed is an open actionable item, an action module initiates an action within the communications environment to at least notify the first user of the open actionable item via the notification user presentation for the pre-defined user action configured by the first user; and

the processor in communication with the memory, wherein the processor is configured to execute the modules.

14. The system of claim 13, wherein the message analysis module includes a lookup table.

15. The system of claim 13, wherein the determination is based on one or more of a message type, source information, destination information, and related messages.

16. The system of claim 13, wherein the action within the communications environment is one or more of a reminder, communication rerouting, prompt, update to presence information, and communication initiation.

17. The system of claim 13, wherein the message monitoring module detects a plurality of SIP messages and determines whether the plurality of SIP messages are equivalent to the presence-based trigger-type message.

18. The system of claim 13, wherein the message monitoring module further determines if a communication session is still active.

19. The system of claim 13, wherein one or more of presence information and profile information are consulted to determine whether the SIP message is the presence-based trigger-type message.

20. The system of claim 13, wherein the SIP message is communicated between one or more of an endpoint, another endpoint and an application server.