System, method, and computer readable media for confirmation and verification of shipping address data associated with a transaction
First Claim
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1. A computer-implemented method, comprising:
- obtaining first address information during a communication in recorded voice format and obtaining second address information as a transcription of voice content of the communication;
converting, by at least one processor, at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information;
establishing, by the at least one processor, a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information;
evaluating the converted first address information and the converted second address information, by the at least one processor, based on the first threshold and the second threshold;
flagging, by the at least one processor, a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded; and
dispositioning the transaction, by the at least one processor, according to the difference, wherein the dispositioning comprises suspending processing of the transaction.
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Abstract
A system, method, and computer readable medium for confirmation and verification of address data associated with a data communication. The invention provides a method of obtaining at least one of the first address information and the second address information, converting by a processor one of the first address information and the second address information to a format compatible for comparison with the other of the first address information and the second address information, and quantifying a difference between the converted one of the first address information and the second address information and the other of the first address information and the second address information.
109 Citations
19 Claims
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1. A computer-implemented method, comprising:
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obtaining first address information during a communication in recorded voice format and obtaining second address information as a transcription of voice content of the communication; converting, by at least one processor, at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information; establishing, by the at least one processor, a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information; evaluating the converted first address information and the converted second address information, by the at least one processor, based on the first threshold and the second threshold; flagging, by the at least one processor, a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded; and dispositioning the transaction, by the at least one processor, according to the difference, wherein the dispositioning comprises suspending processing of the transaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system, comprising:
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a communications center configured to obtain at least one of first address information and second address information, wherein the first address information is obtained during a communication in recorded voice format and the second address information is obtained as a transcription of voice content of the communication; a conversion apparatus comprising a processor and a memory configured to convert at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information; and a comparison apparatus configured to; establish a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information, evaluate the converted first address information and the converted second address information based on the first threshold and the second threshold, flag a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded, and disposition the transaction, by the at least one processor, based on the difference, wherein the disposition comprises a suspension of the transaction being processed. - View Dependent Claims (11, 12, 13)
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14. A non-transitory computer readable medium comprising computer program instructions that, when executed, are configured to cause at least one processor to:
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obtain at least one of first address information and second address information, wherein the first address information is obtained during the communication in recorded voice format and the second address information is obtained as a transcription of voice content of the communication; convert at least one of the first address information and the second address information to a format compatible for comparison with another of the first address information and the second address information; establish a first threshold and a second threshold for a difference between the converted at least one of the first address information and the second address information and the other of the first address information and the second address information; evaluate the converted first address information and the converted second address information based on the first threshold and the second threshold; flag a transaction associated with the first address information and the second address information to indicate that a significant difference between the first address information and the second address information exists when the first threshold, the second threshold, or both, is exceeded; and disposition the transaction, by the at least one processor, according to the difference, wherein the disposition comprises a suspension of the transaction being processed. - View Dependent Claims (15, 16, 17, 18, 19)
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Specification