Service window optimized system alert engine
First Claim
1. An apparatus comprising:
- at least one processing platform comprising at least one processing device having a processor coupled to a memory, wherein the processing platform implements a plurality of modules of a service window optimized system alert engine for automated generation and delivery of alerts relating to detected conditions of a monitored system, the modules comprising;
a state monitor;
a system configuration and history module;
an alert generator; and
an alert router;
wherein the state monitor is configured to send status data of the monitored system to the alert generator;
wherein the system configuration and history module provides information to the alert generator specifying an alert generation policy established for the monitored system;
wherein the alert generator is configured to process the status data from the state monitor in accordance with the alert generation policy specified by the system configuration and history module to generate at least one alert;
wherein the alert router is configured;
to determine optimal delivery characteristics associated with at least one user for the generated alert based at least in part on the alert generation policy and a history of alert actions provided by the system configuration and history module; and
to deliver the alert to the at least one user in accordance with the optimal delivery characteristics;
wherein the system configuration and history module comprises;
a system event database;
an alert configurations and dependencies database; and
an adaptive configuration engine; and
wherein the adaptive configuration engine supplies the information specifying the alert generation policy to the alert generator.
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Accused Products
Abstract
A service window optimized system alert engine is disclosed for automated generation and delivery of alerts relating to detected conditions of a monitored system. The service window optimized system alert engine comprises a state monitor, a system configuration and history module, an alert generator, and an alert router. The state monitor is configured to send status data of the monitored system to the alert generator. The system configuration and history module provides information to the alert generator specifying an alert generation policy established for the monitored system. The alert generator is configured to process the status data from the state monitor in accordance with the alert generation policy specified by the system configuration and history module to generate at least one alert. The alert router is configured to determine optimal delivery characteristics for the generated alert and to deliver the alert in accordance with the optimal delivery characteristics.
38 Citations
20 Claims
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1. An apparatus comprising:
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at least one processing platform comprising at least one processing device having a processor coupled to a memory, wherein the processing platform implements a plurality of modules of a service window optimized system alert engine for automated generation and delivery of alerts relating to detected conditions of a monitored system, the modules comprising; a state monitor; a system configuration and history module; an alert generator; and an alert router; wherein the state monitor is configured to send status data of the monitored system to the alert generator; wherein the system configuration and history module provides information to the alert generator specifying an alert generation policy established for the monitored system; wherein the alert generator is configured to process the status data from the state monitor in accordance with the alert generation policy specified by the system configuration and history module to generate at least one alert; wherein the alert router is configured; to determine optimal delivery characteristics associated with at least one user for the generated alert based at least in part on the alert generation policy and a history of alert actions provided by the system configuration and history module; and to deliver the alert to the at least one user in accordance with the optimal delivery characteristics; wherein the system configuration and history module comprises; a system event database; an alert configurations and dependencies database; and an adaptive configuration engine; and wherein the adaptive configuration engine supplies the information specifying the alert generation policy to the alert generator. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An apparatus comprising:
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at least one processing platform comprising at least one processing device having a processor coupled to a memory, wherein the processing platform implements a plurality of modules of a service window optimized system alert engine for automated generation and delivery of alerts relating to detected conditions of a monitored system, the modules comprising; a state monitor; a system configuration and history module; an alert generator; and an alert router; wherein the state monitor is configured to send status data of the monitored system to the alert generator; wherein the system configuration and history module provides information to the alert generator specifying an alert generation policy established for the monitored system; wherein the alert generator is configured to process the status data from the state monitor in accordance with the alert generation policy specified by the system configuration and history module to generate at least one alert; wherein the alert router is configured; to determine optimal delivery characteristics associated with at least one user for the generated alert based at least in part on the alert generation policy and a history of alert actions provided by the system configuration and history module; and to deliver the alert to the at least one user in accordance with the optimal delivery characteristics; wherein the system configuration and history module is configured to adapt the alert generation policy over time based on information relating to alerts generated in accordance with that policy and corresponding responses to said alerts; and wherein the alert generation policy is adapted based on one or more of the delivery characteristics selected for delivery of a given alert, any acknowledgment received responsive to the given alert, and any resolution of the detected condition giving rise to the given alert. - View Dependent Claims (19, 20)
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13. A method comprising the steps of:
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receiving status data relating to a monitored system at an alert generator of a service window optimized system alert engine from a state monitor of the service window optimized system alert engine; receiving information specifying an alert generation policy established for the monitored system at the alert generator from a system configuration and history module of the service window optimized system alert engine; processing the status data in accordance with the alert generation policy to generate at least one alert in the alert generator; determining optimal delivery characteristics associated with at least one user for the generated alert based at least in part on the alert generation policy and a history of alert actions in an alert router of the service window optimized system alert engine; and delivering the alert to the at least one user in accordance with the optimal delivery characteristics utilizing the alert router; wherein the system configuration and history module comprises; a system event database; an alert configurations and dependencies database; and an adaptive configuration engine; and wherein the adaptive configuration engine supplies the information specifying the alert generation policy to the alert generator. - View Dependent Claims (14, 15, 16)
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17. An information processing system comprising:
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information technology infrastructure comprising at least one monitored system; and a service window optimized system alert engine configured; to receive status data relating to the monitored system at an alert generator of the service window optimized system alert engine from a state monitor of the service window optimized system alert engine; to receive information specifying an alert generation policy established for the monitored system at the alert generator from a system configuration and history module of the service window optimized system alert engine; to process the status data in accordance with the alert generation policy to generate at least one alert in the alert generator; to determine optimal delivery characteristics associated with at least one user for the generated alert based at least in part on the alert generation policy and a history of alert actions in an alert router of the service window optimized system alert engine; and to deliver the alert to the at least one user in accordance with the optimal delivery characteristics utilizing the alert router; wherein the system configuration and history module comprises; a system event database; an alert configurations and dependencies database; and an adaptive configuration engine; and wherein the adaptive configuration engine supplies the information specifying the alert generation policy to the alert generator. - View Dependent Claims (18)
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Specification