Monitoring persistent client connection status in a distributed server environment

• US 9,237,077 B2
• Filed: 03/28/2014
• Issued: 01/12/2016
• Est. Priority Date: 06/17/2011
• Status: Active Grant

• Current Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Original Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.)
• Inventors: Anugu, Sabitha
• Primary Examiner(s): MILLER, BRANDON J
• Application Number:
  US14/228,398
• Publication Number:
  US 20140215062A1
• Time in Patent Office: 655 Days
• US Class Current: 1/1
• CPC Class Codes: H04L 43/04 Processing captured monitoring data, e.g. for logfile generation
• CPC Class Codes: H04L 43/0811 by checking connectivity
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems

Abstract

A system monitors the status of persistent connections between a set of servers and a set of clients, and identifies any clients not having at least one active connection with a server. The monitoring system, such as a visual voicemail system, includes a monitoring server, a bind agent, and probe services running on respective servers. Upon receiving a monitoring request from the monitoring server, the bind agent requests each probe service to identify the clients having active connections with the associated servers. The bind agent forms an aggregated list of all clients having active connections with one or more of the servers and based on the aggregated list, the agent identifies any clients not having at least one active connection with a server and notifies the monitoring server of the identified clients.

Claims

1. A visual voicemail system, comprising:

a plurality of voicemail platforms receiving and storing voicemail messages for mobile station users, each voicemail platform having an assigned unique system identifier;

a plurality of notification servers receiving notifications regarding the voicemail messages stored in the voicemail platforms, and in response, generating and sending mobile messaging service messages through a mobile communication network to mobile stations notifying the mobile station users about the stored voicemail messages, the voicemail platforms functioning as clients with respect to the notification servers, communication of the notifications from the voicemail platforms to the notification servers using a persistent packet communication connection between each voicemail platform and at least one of the notification servers; and

a bind agent in communication with the plurality of notification servers, the bind agent configured to;

(a) request each notification server to identify associated voicemail platforms among the plurality of voicemail platforms with which the respective notification server has active connections and receive, from each notification server, corresponding system identifiers of the associated voicemail platforms with which the respective notification server has the active connections; and

(b) based on the system identifiers received from each notification server, identify a connection fault between at least one of the voicemail platforms and at least one of the notification servers.

2. The system of claim 1, wherein the bind agent identifies the connection fault by identifying one or more of the voicemail platforms not having at least one active connection with any of the notification servers.

3. The system of claim 1, wherein the bind agent identifies the connection fault by comparing the received system identifiers to identifiers of respective voicemail platforms expected to have active connections with the notification servers, to identify one or more expected connections of the respective voicemail platforms to the notification servers that are not active.

4. The system of claim 1, further comprising a monitoring server, wherein the bind agent is configured to perform functions (a) and (b) in response to a call from the monitoring server.

5. The system of claim 4, wherein:

the monitoring server periodically issues the call to the bind agent to perform functions (a) and (b), and

the monitoring server issues a further call to the bind agent to perform functions (a) and (b) in response to detecting an event in at least one of the notification servers.

6. The system of claim 1, further comprising:

a plurality of probe services, each probe service running on one respective server of the plurality of notification servers, each probe service monitoring a status of connections between the one respective server and the associated voicemail platforms and providing, to the bind agent, the system identifiers for the associated voicemail platforms with which the one respective server has the active connections,

wherein the bind agent requests each respective notification server to identify the associated voicemail platforms with which the respective notification server has the active connections by sending a call to the probe service running on the respective notification server.

7. The system of claim 6, the system further comprising:

a memory in communication with the bind agent, the memory storing addresses for the plurality of probe services and storing a list of identifiers for the voicemail platforms.

8. The system of claim 7, wherein:

the bind agent requests each respective notification server to identify the associated voicemail platforms with which the respective notification server has the active connections by retrieving from the memory the address for the probe service running on each respective notification server, and transmitting, to the address for each probe service identified in the memory, a request to identify the associated voicemail platforms with which the respective notification server has the active connections; and

the bind agent identifies the connection fault between the at least one of the voicemail platforms and the at least one of the notification servers based on the list of identifiers for voicemail platforms stored in the memory.

9. The system of claim 7, wherein the memory stores at least one of a monitoring time period for the notification servers, a priority order for the notification servers, a current number of connections for each notification server, a maximum number of allowed connections for each notification server, an activity status for the notification servers, a list of scheduled server outages for the notification servers or an activity status for the voicemail platforms.

10. The system of claim 1, wherein the bind agent sends a request to each of the notification servers to identify the respective associated voicemail platforms based on at least one of a priority order of the notification servers or a number of connections associated with each notification server.

11. The system of claim 1, wherein the bind agent sends a request to each of the notification servers to identify the respective associated voicemail platforms based on a predetermined monitoring period associated with each notification server.

12. The system of claim 1, wherein the bind agent does not monitor at least one of notification servers or voicemail platforms that are inactive or in a standby mode.

13. The system of claim 1, wherein:

the active connections between each notification server and the associated voicemail platforms are persistent connections; and

the notification servers are part of a distributed server environment.

14. A method comprising:

requesting, by a bind agent, each of a plurality of notification servers to identify associated voicemail platforms among a plurality of voicemail platforms with which the respective notification server has active connections, the plurality of voicemail platforms storing voicemail messages for mobile station users, each voicemail platform having an assigned unique system identifier, the voicemail platforms functioning as clients with respect to the notification servers;

receiving, from each notification server, corresponding system identifiers of the associated voicemail platforms with which the respective notification server has the active connections; and

identifying, by the bind agent, a connection fault between at least one of the voicemail platforms and at least one of the notification servers, based on the system identifiers received from each notification server,

wherein mobile messaging service messages are generated and sent, by the plurality of notification servers, through a mobile communication network to mobile stations notifying the mobile station users about the stored voicemail messages, responsive to notifications regarding the voicemail messages stored in the voicemail platforms, and

communication of the notifications from the voicemail platforms to the notification servers uses a persistent packet communication connection between each voicemail platform and at least one of the notification servers.

15. The method of claim 14, wherein the identifying of the connection fault includes identifying one or more of the voicemail platforms not having at least one active connection with any of the notification servers.

16. The method of claim 14, the method including:

periodically receiving a call from a monitoring server to identify any connection faults by the bind agent; and

receiving a further call from the monitoring server to identify any connection faults by the bind agent in response to detecting an event in at least one of the notification servers,

wherein, the steps of requesting, receiving the corresponding system identifiers and identifying are performed by the bind agent responsive to the call and the further call.

17. The method of claim 14, wherein the requesting of each of the plurality of notification servers to identify the associated voicemail platforms includes sending a request to each of the notification servers to identify the respective associated voicemail platforms based on at least one of a priority order of the notification servers or a number of connections associated with each notification server.

18. The method of claim 14, wherein the requesting of each of the plurality of notification servers to identify the associated voicemail platforms includes sending a request to each of the notification servers to identify the respective associated voicemail platforms based on a predetermined monitoring period associated with each notification server.

19. The method of claim 14, wherein the requesting of each of the plurality of notification servers to identify the associated voicemail platforms includes disabling monitoring, by the bind agent, of at least one of notification servers or voicemail platforms that are inactive or in a standby mode.

20. A computer program product, comprising at least one non-transitory machine readable medium and executable code embedded in the at least one non-transitory machine readable medium, wherein execution of the executable code by at least one programmable processor of a visual voicemail system causes the visual voicemail system to perform functions, including functions to:

request, by a bind agent, each of a plurality of notification servers to identify associated voicemail platforms among a plurality of voicemail platforms with which the respective notification server has active connections, the plurality of voicemail platforms storing voicemail messages for mobile station users, each voicemail platform having an assigned unique system identifier, the voicemail platforms functioning as clients with respect to the notification servers;

receive, from each notification server, corresponding system identifiers of the associated voicemail platforms with which the respective notification server has the active connections; and

identify, by the bind agent, a connection fault between at least one of the voicemail platforms and at least one of the notification servers, based on the system identifiers received from each notification server,

wherein mobile messaging service messages are generated and sent, by the plurality of notification servers, through a mobile communication network to mobile stations notifying the mobile station users about the stored voicemail messages, responsive to notifications regarding the voicemail messages stored in the voicemail platforms, and

communication of the notifications from the voicemail platforms to the notification servers uses a persistent packet communication connection between each voicemail platform and at least one of the notification servers.