Providing an answer to a question from a social network site using a separate messaging site

• US 9,237,123 B2
• Filed: 05/30/2014
• Issued: 01/12/2016
• Est. Priority Date: 02/08/2010
• Status: Active Grant

• Current Assignee: Thryv, Inc. (Mudrick Capital Management LP)
• Original Assignee: YP Holdings LLC (Mudrick Capital Management LP)
• Inventors: Marcucci, Justin, Randquist, Coby P.
• Primary Examiner(s): Joo, Joshua
• Application Number:
  US14/292,626
• Publication Number:
  US 20140372529A1
• Time in Patent Office: 592 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

A question is received on a first social network site from a first user. The question is sent to a second user of a second social network site who receives the question from the second social network site. The first social network site receives an answer to the question from the second user via the second social network site and provides the answer to the first user.

Claims

1. A method to assist an end user of a first site to gather information about a business from other end users, the method comprising:

facilitating, by a first computer system that provides the first site, user-selectable options to make individual selections, by a plurality of end users, of one or more businesses to retain information corresponding to the one or more businesses by the first computer system as associated with individual end users of the plurality of end users, wherein the individual selections correspond to indications of preference for the one or more businesses;

processing, by the first computer system, indicia of selections made by each end user of the plurality of end users, the indicia being received by the first computer system via a network;

retaining, by the first computer system, collections of business information in one or more repositories, each collection of the collections of business information;

associated with a respective end user of the plurality of end users; and

comprising information corresponding to one or more selected businesses of the one or more businesses that were individually selected by the respective end user for retention in association with the respective end user;

processing, by the first computer system, first information enabling identification of a first end user;

processing, by the first computer system, second information corresponding to a selection by the first end user via the first site to request information regarding the business and/or a business category;

responsive to the selection by the first end user via the first site to request information regarding the business and/or the business category, determining, by the first computer system, a set of one or more end users of the first site and/or of a second site based at least in part on identifying one or more prior activities of the one or more end users related to the business and/or the business category, wherein;

the second site corresponds to a social network site provided by a second computer system; and

the prior activities comprise indicating preference corresponding to the business and/or the business category via the first site and/or the second site;

directing, by the first computer system, a question formed about the business and/or the business category to the set of one or more end users;

receiving, by the first computer system, a set of one or more answers to the question from at least one end user of the set of one or more end users; and

responsive to receiving by the first computer system the set of one or more answers to the question, generating, by the first computer system, a notification for the first end user of the set of one or more answers to the question, the generating the notification comprising;

generating feed content for a user interface to facilitate indication of the set of one or more answers to the question associated with one or more respective user identifiers corresponding to users providing the set of one or more answers, the feed content comprising the set of one or more answers correlated to the one or more respective user identifiers; and

transmitting the feed content for presentation via the user interface.

2. The method to assist the end user of the first site to gather information about the business from the other end users of claim 1, further comprising:

processing, by the first computer system, third information about a first location corresponding to the first end user;

wherein the determining the set of one or more end users is based at least in part on identifying the one or more prior activities of the one or more end users related to the business and/or the business category and the first location.

3. The method to assist the end user of the first site to gather information about the business from the other end users of claim 1, wherein the generating the notification comprises providing an activity feed to the first end user on the first site, the activity feed comprising the feed content.

4. The method to assist the end user of the first site to gather information about the business from the other end users of claim 1, further comprising:

determining, by the first computer system, that the set of one or more end users are within a predetermined social distance with respect to a social graph of the first end user.

5. The method to assist the end user of the first site to gather information about the business from the other end users of claim 1, further comprising:

scoring the set of one or more answers to the question; and

wherein the generating the notification for the first end user of the set of one or more answers to the question comprises indicating scores of the set of one or more answers.

6. The method to assist the end user of the first site to gather information about the business from the other end users of claim 1, further comprising:

determining that the prior activities comprise having used the business.

7. The method to assist the end user of the first site to gather information about the business from the other end users of claim 1, further comprising:

determining that the prior activities of each end user of the set of one or more end users satisfy a threshold number of prior activities.

8. A system to assist an end user of a first site to gather information about a business from other end users, the system comprising:

one or more network interfaces accessible from a network;

one or more processors coupled to at least one of the one or more network interfaces and to one or more repositories, the one or more processors to execute instructions to;

facilitate user-selectable options to make individual selections via the first site, by a plurality of end users, of one or more businesses to retain information corresponding to the one or more businesses in the one or more repositories as associated with individual end users of the plurality of end users, wherein the individual selections correspond to indications of preference for the one or more businesses;

process indicia of selections made by each end user of the plurality of end users, the indicia being received via the network;

retain collections of business information in the one or more repositories, each collection of the collections of business information;

associated with a respective end user of the plurality of end users; and

comprising information corresponding to one or more selected businesses of the one or more businesses that were individually selected by the respective end user for retention in association with the respective end user;

process first information enabling identification of a first end user;

process second information corresponding to a selection by the first end user via the first site to request information regarding the business and/or a business category;

responsive to the selection by the first end user via the first site to request information regarding the business and/or the business category, determine a set of one or more end users of the first site and/or of a second site based at least in part on identifying one or more prior activities of the one or more end users related to the business and/or the business category, wherein;

the second site corresponds to a social network site provided by a second computer system; and

the prior activities comprise indicating preference corresponding to the business and/or the business category via the first site and/or the second site;

direct a question formed about the business and/or the business category to the set of one or more end users;

receive a set of one or more answers to the question from at least one end user of the set of one or more end users; and

responsive to receiving by the first computer system the set of one or more answers to the question, generate a notification for the first end user of the set of one or more answers to the question, the generating the notification comprising;

generating feed content for a user interface to facilitate indication of the set of one or more answers to the question associated with one or more respective user identifiers corresponding to users providing the set of one or more answers, the feed content comprising the set of one or more answers correlated to the one or more respective user identifiers; and

transmitting the feed content for presentation via the user interface.

9. The system to assist the end user of the first site to gather information about the business from the other end users of claim 8, the one or more processors to further execute instructions to:

process third information about a first location corresponding to the first end user;

wherein the determining the set of one or more end users is based at least in part on identifying the one or more prior activities of the one or more end users related to the business and/or the business category and the first location.

10. The system to assist the end user of the first site to gather information about the business from the other end users of claim 8, wherein the generating the notification comprises providing an activity feed to the first end user on the first site, the activity feed comprising the feed content.

11. The system to assist the end user of the first site to gather information about the business from the other end users of claim 8, the one or more processors to further execute instructions to:

determine that the set of one or more end users are within a predetermined social distance with respect to a social graph of the first end user.

12. The system to assist the end user of the first site to gather information about the business from the other end users of claim 8, the one or more processors to further execute instructions to:

score the set of one or more answers to the question; and

wherein the generating the notification for the first end user of the set of one or more answers to the question comprises indicating scores of the set of one or more answers.

13. The system to assist the end user of the first site to gather information about the business from the other end users of claim 8, the one or more processors to further execute instructions to:

determine that the prior activities comprise having used the business.

14. The system to assist the end user of the first site to gather information about the business from the other end users of claim 8, the one or more processors to further execute instructions to:

determine that the prior activities of each end user of the set of one or more end users satisfy a threshold number of prior activities.

15. One or more non-transitory, machine-readable media having machine-readable instructions thereon to assist an end user of a first site to gather information about a business from other end users, which instructions, when executed by one or more computers or other processing devices, cause the one or more computers or other processing devices to:

facilitate user-selectable options to make individual selections via the first site, by a plurality of end users, of one or more businesses to retain information corresponding to the one or more businesses in the one or more repositories as associated with individual end users of the plurality of end users, wherein the individual selections correspond to indications of preference for the one or more businesses;

process indicia of selections made by each end user of the plurality of end users, the indicia being received via a network;

retain collections of business information in the one or more repositories, each collection of the collections of business information;

associated with a respective end user of the plurality of end users; and

comprising information corresponding to one or more selected businesses of the one or more businesses that were individually selected by the respective end user for retention in association with the respective end user;

process first information enabling identification of a first end user;

process second information corresponding to a selection by the first end user via the first site to request information regarding the business and/or a business category;

responsive to the selection by the first end user via the first site to request information regarding the business and/or the business category, determine a set of one or more end users of the first site and/or of a second site based at least in part on identifying one or more prior activities of the one or more end users related to the business and/or the business category, wherein;

the second site corresponds to a social network site provided by a second computer system; and

the prior activities comprise indicating preference corresponding to the business and/or the business category via the first site and/or the second site;

direct a question formed about the business and/or the business category to the set of one or more end users;

receive a set of one or more answers to the question from at least one end user of the set of one or more end users; and

responsive to receiving by the first computer system the set of one or more answers to the question, generate a notification for the first end user of the set of one or more answers to the question, the generating the notification comprising;

generating feed content for a user interface to facilitate indication of the set of one or more answers to the question associated with one or more respective user identifiers corresponding to users providing the set of one or more answers, the feed content comprising the set of one or more answers correlated to the one or more respective user identifiers; and

transmitting the feed content for presentation via the user interface.

16. The one or more non-transitory, machine-readable media of claim 15, the instructions to further cause the one or more computers or other processing devices to:

process third information about a first location corresponding to the first end user;

wherein the determining the set of one or more end users is based at least in part on identifying the one or more prior activities of the one or more end users related to the business and/or the business category and the first location.

17. The one or more non-transitory, machine-readable media of claim 16, wherein the generating the notification comprises providing an activity feed to the first end user on the first site, the activity feed comprising the feed content.

18. The one or more non-transitory, machine-readable media of claim 15, the instructions to further cause the one or more computers or other processing devices to:

determine that the set of one or more end users are within a predetermined social distance with respect to a social graph of the first end user.

19. The one or more non-transitory, machine-readable media of claim 15, the instructions to further cause the one or more computers or other processing devices to:

score the set of one or more answers to the question; and

wherein the generating the notification for the first end user of the set of one or more answers to the question comprises indicating scores of the set of one or more answers.

20. The one or more non-transitory, machine-readable media of claim 15, the instructions to further cause the one or more computers or other processing devices to:

determine that the prior activities comprise having used the business.