Roadside and emergency assistance system
DCFirst Claim
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1. A roadside assistance system comprising:
- a server receiving an assistance request from a vehicle, the server identifying the vehicle based upon the request and transmitting contact information of the vehicle to an assistance provider, sufficient for the assistance provider to remotely communicate with the vehicle directly.
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Abstract
A system for providing roadside and emergency assistance to a vehicle includes a vehicle unit with several connectivity options. A user interface unit permits a user to request assistance and communicate with an emergency dispatcher and/or service provider. A server receives requests for assistance from the vehicle unit and relays information between the vehicle unit and a dispatcher or service provider to provide communication between the driver of the vehicle and the dispatcher or service provider. Alternatively, such as in an emergency (e.g. crash) situation, the server directly requests assistance to be sent to the vehicle.
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Citations
13 Claims
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1. A roadside assistance system comprising:
a server receiving an assistance request from a vehicle, the server identifying the vehicle based upon the request and transmitting contact information of the vehicle to an assistance provider, sufficient for the assistance provider to remotely communicate with the vehicle directly. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method of requesting assistance from a vehicle including the steps of:
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a) generating an assistance request; b) attempting to connect to a server to send the assistance request via a first protocol; and c) upon detecting a failure of the first protocol, transmitting the assistance request via a second protocol; wherein said step c) further includes the step of transmitting the request directly to a service provider. - View Dependent Claims (12, 13)
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Specification