Autogenerated email summarization process

• US 9,240,968 B1
• Filed: 02/13/2014
• Issued: 01/19/2016
• Est. Priority Date: 02/13/2014
• Status: Active Grant

• Current Assignee: T-Mobile Innovations LLC (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Johnson, Anthony E.
• Primary Examiner(s): WON, MICHAEL YOUNG
• Application Number:
  US14/179,805
• Time in Patent Office: 705 Days
• Field of Search: 709/206, 709/207, 709/224, 709/230
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 2101/37 E-mail addresses
• CPC Class Codes: H04L 41/026 using e-messaging for transporting management information, e.g. email, instant messaging or chat
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/5093 wherein the managed service relates to messaging or chat services
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 61/4555 Directories for electronic mail or instant messaging

Abstract

A method of monitoring a plurality of servers is disclosed. The method comprises a centralized provisioning system (CPS) server receiving emails from a plurality of provisioning servers, wherein the emails are auto-generated by the provisioning servers. The method comprises the CPS server transferring the emails to an email account. The method comprises a CPS email process (CEP) server accessing the emails in the email account, wherein the emails are one or more of a variety of emails. The method comprises the CEP server analyzing the emails, wherein the CEP server analyzes the subject, the time stamp, and the source of each email. The method comprises, the CEP server transferring each of the emails to a plurality of lists based on its analysis. The method comprises the CEP server generating a summary email for each list. The method further comprises the CEP server sending the summary emails to a designated recipient.

Claims

1. An email processing system, comprising:

a centralized provisioning system (CPS) server, comprising;

a processor;

a memory;

a CPS application stored in the memory, that when executed by the processor,

receives emails from a plurality of provisioning servers, wherein the emails are auto-generated by applications executing on the provisioning servers, and

transfers the emails to an email account, and

a CPS email process (CEP) server, comprising;

a processor;

a memory;

a CEP application stored in the memory, that when executed by the processor,

accesses the emails in the email account, wherein the emails are one or more of status emails, alert emails, alarm emails, notification emails, log emails, or information emails, and wherein each email comprises a subject, a time stamp, and a source of the email,

analyzes the emails, wherein the CEP application analyzes the subjects of the emails, the time stamps of the emails, and the source of the emails,

based on the analysis, transfers each of the emails to one of a plurality of lists,

generates a summary email for each list based on the emails that the list comprises,

when a number of emails in a summary associated with a predefined subject exceeds a pre-defined threshold, commands an action be performed by a provisioning server associated with the summary, where the action is one of a reboot, an initiation of a garbage collection utility, a change of allocation of heap memory, or a change of an allowed number of network connections of the provisioning server associated with the summary, and

sends each of the summary emails to a designated recipient.

2. The method of claim 1, wherein the CEP application accesses the emails and generates the summary emails periodically.

3. The method of claim 2, wherein the CEP application accesses the emails and generates the summary emails about every five minutes.

4. The method of claim 1, wherein the CEP application removes the emails that it accesses from the email account.

5. The method of claim 1, wherein the CEP application sends the emails that it removes from the email account to an email archive data store.

6. The method of claim 1, wherein the emails received by the CPS server from the provisioning servers are status emails or alert emails.

7. The method of claim 1, wherein the email account that the emails are transferred to is a group email account that is accessible by the CEP application.

8. A method of monitoring a plurality of servers, comprising:

receiving emails from a plurality of provisioning servers by a centralized provisioning system (CPS) server, wherein the emails are auto-generated by applications executing on the provisioning servers;

transferring the emails to an email account by the CPS server;

accessing the emails in the email account by a CPS email process (CEP) server, wherein the emails are one or more of status emails, alert emails, alarm emails, notification emails, log emails, or information emails, and wherein each email comprises a subject, a time stamp, and a source of the email;

analyzing the emails in the email account by the CEP server, wherein the CEP server analyzes the subjects of the emails, the time stamps of the emails, and the source of the emails;

based on the analysis, transferring each of the emails to one of a plurality of lists by the CEP server;

generating a summary email for each list based on the emails that the list comprises by the CEP server;

when a number of emails in a summary associated with a predefined subject exceeds a pre-defined threshold, commanding, by the CEP server, that an action be performed by a provisioning server associated with the summary, where the action is one of a reboot, an initiation of a garbage collection utility, a change of allocation of heap memory, or a change of an allowed number of network connections of the provisioning server associated with the summary; and

sending each of the summary emails to a designated recipient by the CEP server.

9. The method of claim 8, wherein the CEP server accesses the email account periodically.

10. The method of claim 9, wherein the CEP server accesses the email account about every five minutes.

11. The method of claim 8, wherein the CEP server transfers the emails to the plurality of lists based in part on the server that the emails come from.

12. The method of claim 8, wherein the CEP server transfers the emails to the plurality of lists based in part on a subject of the emails.

13. The method of claim 8, wherein the CEP server transfers the emails to the plurality of lists based in part on a keyword search selection.

14. The method of claim 13, wherein the keyword search selection parses the emails to search for a high severity status.

15. The method of claim 14, wherein the CEP server transfers the emails to the plurality of lists based in part on the high severity status.

16. A method of monitoring a plurality of server computers, comprising:

accessing emails from a plurality of server computers in the email account by a monitoring application of a monitoring server, wherein the emails are one or more of status emails, alert emails, alarm emails, notification emails, log emails, or information emails, and wherein each email comprises a subject, a time stamp, and a source of the email;

analyzing the emails in the email account by the monitoring application, wherein the monitoring application analyzes the subjects of the emails, the time stamps of the emails, and the source of the emails, and wherein the emails comprise information about statuses of the server computers that sent the emails or statuses of applications that execute on the server computers that sent the emails;

transferring each of the emails to one of a plurality of lists by the monitoring application based on analyzing the emails;

generating a summary email for each list based on the emails that the list comprises by the monitoring application;

in response to a number of emails in a summary associated with a predefined subject exceeding a pre-defined threshold, commanding, by the monitoring application, that an action be performed by a server computer associated with the summary, where the action is one of a reboot, an initiation of a garbage collection utility, a change of allocation of heap memory, or a change of an allowed number of network connections of the server computer associated with the summary; and

sending each of the summary emails to a designated recipient.

17. The method of claim 16, wherein the summary email identifies the number of emails that pertain to a subject that the summary email is based on, a severity of the subject, a time stamp, and a thread location.

18. The method of claim 16, further comprising sending the emails to an email archive data store.

19. The method of claim 18, further comprising deleting the emails from the email archive data store after a predefined period of time.

20. The method of claim 16, wherein analyzing emails, transferring emails to the plurality of lists, and generating the summary email for each list is done by the monitoring application about every five minutes.