Communication assistance device, communication assistance method, and computer readable recording medium

• US 9,244,970 B2
• Filed: 07/13/2011
• Issued: 01/26/2016
• Est. Priority Date: 08/06/2010
• Status: Active Grant

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: Mizuguchi, Hironori, Kusui, Dai
• Primary Examiner(s): Alam, Hosain
• Assistant Examiner(s): Allen, Nicholas
• Application Number:
  US13/810,478
• Publication Number:
  US 20130117296A1
• Time in Patent Office: 1,658 Days
• Field of Search: 707/758
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24 Querying
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

A communication assistance device (10) includes a communication level determination unit (11) so as to determine a level of a relationship between users who communicate with each other. The communication level determination unit (11) determines the level (communication level) of the relationship between the users based on similarity between the users obtained from preference information showing preferences of the users, and on user action records showing records of actions taken by a certain user toward a partner user with whom the certain user communicates out of the users.

Claims

1. A communication assistance device comprising:

an input terminal for receiving preference information comprising preferences of a plurality of users;

a processor communicatively coupled to a network, wherein the processor is configured to;

determine a similarity among the plurality of users based on the preferences of the plurality of users;

identify, from user action records, details of actions that have been taken by a certain user toward a partner user;

identify, from user action records, a number of times the actions have been performed during a time period;

calculate a degree of interest that the user takes in the partner user based on the actions and the number of times the actions have been performed in accordance with the formula C (input user, partner user)=AT (input user, partner user)/ATv;

determine, based on the similarity and the degree of interest, that a state of a relationship between the certain user and the partner user is one of at least an advancing state, a stalled state, and a receding state; and

determine a level of the relationship between users based on the similarity between the users, user action records, and the state of the relationship, wherein the user action records show records of actions taken by a certain user toward a partner user.

2. The communication assistance device according to claim 1, wherein the processor is further configured to:

determine whether the level of the relationship between the users is at a stranger level, at an intermediate level between strangers and friends, or at a friend level.

3. The communication assistance device according to claim 2, wherein the intermediate level comprises at least one of:

a stranger level with similar preferences and no knowledge of name, which indicates that the certain user is similar to the partner user in preferences but is not interested in the partner user; and

a candidate-for-friend level with similar preferences, which indicates that the certain user is similar to the partner user in preferences and is interested in the partner user; and

if the relationship between the users is at the intermediate level, determine whether the level of the relationship between the users is at the stranger level with similar preferences and no knowledge of name or at the candidate-for-friend level with similar preferences.

4. The communication assistance device according to claim 1, wherein the processor is further configured to:

determine that a state of the relationship between the users is in the advancing state if the similarity between the users is equal to or greater than a first predetermined value set therefor and the degree of interest taken in the partner user is equal to or greater than a first predetermined value; and

determine that the state of the relationship between the users is in the receding state if the similarity between the users is equal to or smaller than a second predetermined value or when the degree of interest taken in the partner user is equal to or smaller than the second predetermined value.

5. The communication assistance device according to claim 1, wherein the processor is further configured to:

receive recommendations for actions to each user from an external device communicatively coupled to the network;

identify, from the user action records, details of actions that have been taken by the certain user toward the partner user in a preset time period, the number of times the actions have been taken, details of the recommended actions taken by the certain user, and the number of times the recommended actions have been taken,

calculate a degree of interest that the certain user takes in the partner user based on the identified details of the actions, the identified number of times the actions have been taken, the identified details of the recommended actions, and the identified number of times the recommended actions have been taken;

determine whether a state of the relationship between the users is in an advancing state, in a stalled state, or in a receding state based on the similarity between the users and the degree of interest taken in the partner user; and

determine the level of the relationship between the users based on the state of the relationship.

6. The communication assistance device according to claim 1, wherein the processor is further configured to:

select, from among a group of topics that have been prepared in advance, a selected topic that can be transmitted to the partner user based on the level of the relationship between the users and on preferences of the certain user and the partner user.

7. The communication assistance device according to claim 6, wherein the processor is further configured to:

calculate degrees of preference for each topic included among the group of topics on a per-user basis;

select, as the topic that can be transmitted to the partner user, a first selected topic for which only the partner user exhibits a degree of preference equal to or greater than a set value, or a second selected topic for which both the certain user and the partner user exhibit a degree of preference equal to or greater than the set value, based on the level of the relationship between the users and on the degrees of preference calculated on the per-user basis;

determine a recommendation target user to whom the first or the second selected topic is to be recommended out of the certain user and the partner user based on information transmissibility of the certain user and the partner user or on contribution that the certain user and the partner user make to each other; and

determine the number of topics to be recommended to the recommendation target user in accordance with the level of the relationship between the users.

10. The communication assistance device according to claim 3, wherein

the stranger level with similar preferences and no knowledge of name and the candidate-for-friend level with similar preferences are each classified into:

an existence awareness level at which the existence of the partner user is acknowledged, and an information exchange level at which information is exchanged with the partner user, and

wherein, if the relationship between the users is at the intermediate level, the processor is further configured to determine whether the relationship between the users is at the existence awareness level of the stranger level with similar preferences and no knowledge of name, at the information exchange level of the stranger level with similar preferences and no knowledge of name, at the existence awareness level of the candidate-for-friend level with similar preferences, or at the information exchange level of the candidate-for-friend level with similar preferences.

8. A communication assistance method comprising:

determining a similarity among a plurality of users based on preferences of the plurality of users;

identifying, from user action records, details of actions that have been taken by a certain user toward a partner user;

identifying, from user action records, a number of times the actions have been performed during a time period;

calculate a degree of interest that the user takes in the partner user based on the actions and the number of times the actions have been performed in accordance with the formula C (input user, partner user)=AT (input user, partner user)/ATv;

determining, based on the similarity and the degree of interest, that a state of a relationship between the certain user and the partner user is one of at least an advancing state, a stalled state, and a receding state; and

determining a level of the relationship between users based on the similarity between the users, on user action records, and the state of the relationship, wherein the user action records show records of actions taken by a certain user toward a partner user.

11. The communication assistance method according to claim 8, wherein determining the level of the relationship comprises determining whether the level of the relationship between the users is at a stranger level, at an intermediate level between strangers and friends, or at a friend level.

12. The communication assistance method according to claim 11, wherein the intermediate level comprises at least one of:

a stranger level with similar preferences and no knowledge of name, which indicates that the certain user is similar to the partner user in preferences but is not interested in the partner user, and a candidate-for-friend level with similar preferences, which indicates that the certain user is similar to the partner user in preferences and is interested in the partner user; and

if the level of the relationship between the users is at the intermediate level, determining whether the level of the relationship between the users is at the stranger level with similar preferences and no knowledge of name or at the candidate-for-friend level with similar preferences.

13. The communication assistance method according to claim 12, wherein the stranger level with similar preferences and no knowledge of name and the candidate-for-friend level with similar preferences are each classified into:

an existence awareness level at which the existence of the partner user is acknowledged; and

an information exchange level at which information is exchanged with the partner user, and

wherein, if the relationship between the users is at the intermediate level, the communication assistance method further comprises determining whether the relationship between the users is at the existence awareness level of the stranger level with similar preferences and no knowledge of name, at the information exchange level of the stranger level with similar preferences and no knowledge of name, at the existence awareness level of the candidate-for-friend level with similar preferences, or at the information exchange level of the candidate-for-friend level with similar preferences.

14. The communication assistance method according to claim 8, further comprising:

determining that the relationship between the users is in the advancing state if the similarity between the users is equal to or greater than a first predetermined value and the degree of interest taken in the partner user is equal to or greater than a first predetermined value, and

determining that the state of the relationship between the users is in the receding state if the similarity between the users is equal to or smaller than a second predetermined value or when the degree of interest taken in the partner user is equal to or smaller than a second predetermined value.

15. The communication assistance method according to claim 8, further comprising:

receiving recommendations for actions to each user;

identifying, from the user action records, details of actions that have been taken by the certain user toward the partner user in a preset time period, the number of times the actions have been taken, details of the recommended actions taken by the certain user, and the number of times the recommended actions have been taken,

calculating a degree of interest that the certain user takes in the partner user based on the identified details of the actions, the identified number of times the actions have been taken, the identified details of the recommended actions, and the identified number of times the recommended actions have been taken;

determining whether the state of the relationship between the users is in an advancing state, in a stalled state, or in a receding state based on the similarity between the users and the degree of interest taken in the partner user; and

determining the level of the relationship between the users based on the state of the relationship.

16. The communication assistance method according to claim 8, further comprising:

selecting, from among a group of topics that have been prepared in advance, a topic that can be transmitted to the partner user based on the level of the relationship between the users and on preferences of the certain user and the partner user.

17. The communication assistance method according to claim 16, further comprising:

calculating degrees of preference for each topic included among the group of topics on a per-user basis;

selecting, as the topic that can be transmitted to the partner user, a first selected topic for which only the partner user exhibits a degree of preference equal to or greater than a set value, or a second selected topic for which both the certain user and the partner user exhibit a degree of preference equal to or greater than the set value, based on the level of the relationship between the users determined by the communication level determination step and on the degrees of preference calculated on the per-user basis;

determining a recommendation target user to whom the first or the second selected topic is to be recommended out of the certain user and the partner user based on information transmissibility of the certain user and the partner user or on contribution that the certain user and the partner user make to each other; and

determining the number of topics to be recommended to the recommendation target user in accordance with the level of the relationship between the users.

9. A non-transitory computer-readable recording medium having recorded therein a program including instructions for causing a computer to:

determine a similarity among a plurality of users based on preferences of the plurality of users;

identify, from user action records, details of actions that have been taken by a certain user toward a partner user;

identify, from user action records, a number of times the actions have been performed during a time period;

calculate a degree of interest that the user takes in the partner user based on the actions and the number of times the actions have been performed in accordance with the formula C (input user, partner user)=AT (input user, partner user)/ATv;

determine, based on the similarity and the degree of interest, that a state of a relationship between the certain user and the partner user is one of at least an advancing state, a stalled state, and a receding state; and

determine a level of the relationship users based on the similarity between the users, on user action records, and the state of the relationship, wherein the user action records show records of actions taken by a certain user toward a partner user.

18. The computer-readable recording medium according to claim 9, wherein the computer is further caused to:

determine whether the level of the relationship between the users is at a stranger level, at an intermediate level between strangers and friends, or at a friend level.

19. The computer-readable recording medium according to claim 18, wherein the intermediate level comprises at least one of:

a stranger level with similar preferences and no knowledge of name, which indicates that the certain user is similar to the partner user in preferences but is not interested in the partner user, and a candidate-for-friend level with similar preferences, which indicates that the certain user is similar to the partner user in preferences and is interested in the partner user; and

wherein, if the level of the relationship between the users is at the intermediate level, the computer is further caused to determine whether the level of the relationship between the users is at the stranger level with similar preferences and no knowledge of name or at the candidate-for-friend level with similar preferences.

20. The computer-readable recording medium according to claim 19, wherein the stranger level with similar preferences and no knowledge of name and the candidate-for-friend level with similar preferences are each classified into:

an existence awareness level at which the existence of the partner user is acknowledged; and

an information exchange level at which information is exchanged with the partner user, and

wherein, if the level of the relationship between the users is at the intermediate level, the computer is further caused to determine whether the level of the relationship between the users is at the existence awareness level of the stranger level with similar preferences and no knowledge of name, at the information exchange level of the stranger level with similar preferences and no knowledge of name, at the existence awareness level of the candidate-for-friend level with similar preferences, or at the information exchange level of the candidate-for-friend level with similar preferences.

21. The computer-readable recording medium according to claim 9, wherein the computer is further caused to:

determine that a state of the relationship between the users is in the advancing state if the similarity between the users is equal to or greater than a first predetermined value set therefor and the degree of interest taken in the partner user is equal to or greater than a first predetermined value; and

determine that the state of the relationship between the users is in the receding state if the similarity between the users is equal to or smaller than a second predetermined value or when the degree of interest taken in the partner user is equal to or smaller than the second predetermined value.

22. The computer-readable recording medium according to claim 9, wherein the computer is further configured to:

receive recommendations for actions to each user;

identify, from the user action records, details of actions that have been taken by the certain user toward the partner user in a preset time period, the number of times the actions have been taken, details of the recommended actions taken by the certain user, and the number of times the recommended actions have been taken,

calculate a degree of interest that the certain user takes in the partner user based on the identified details of the actions, the identified number of times the actions have been taken, the identified details of the recommended actions, and the identified number of times the recommended actions have been taken;

determine whether a state of the relationship between the users is in an advancing state, in a stalled state, or in a receding state based on the similarity between the users and the degree of interest taken in the partner user; and

determine the level of the relationship between the users based on the state of the relationship.

23. The computer-readable recording medium according to claim 9, wherein the computer is further configured to select, from among a group of topics that have been prepared in advance, a selected topic that can be transmitted to the partner user based on the level of the relationship between the users and on preferences of the certain user and the partner user.

24. The computer-readable recording medium according to claim 23, wherein the computer is further configured to:

calculate degrees of preference for each topic included among the group of topics on a per-user basis;

select, as the topic that can be transmitted to the partner user, a first selected topic for which only the partner user exhibits a degree of preference equal to or greater than a set value, or a second selected topic for which both the certain user and the partner user exhibit a degree of preference equal to or greater than the set value, based on the level of the relationship between the users and on the degrees of preference calculated on the per-user basis;

determine a recommendation target user to whom the first or the second selected topic is to be recommended out of the certain user and the partner user based on information transmissibility of the certain user and the partner user or on contribution that the certain user and the partner user make to each other; and

determine the number of topics to be recommended to the recommendation target user in accordance with the level of the relationship between the users.

25. A system comprising:

a processor, communicatively coupled to a network, configured to;

determine a degree of similarity between a first user and a second user by comparing a first set of preferences of the first user with a second set of preferences of the second user;

calculate a degree of interest that the user takes in the partner user based on the actions and the number of times the actions have been performed in accordance with the formula C (input user, partner user)=AT (input user, partner user)/ATv

determine a degree of interest by the first user toward the second user by analyzing information about actions of the first user toward the second user; and

determine a state of a relationship between the first user and the second user based on the degree of similarity and the degree of interest, wherein the state of the relationship is one of an advancing state, a stalled state, and a receding state.

26. The system of claim 25, wherein the processor is further configured to:

determine a level of the relationship based on the state of the relationship, the degree of similarity, and the degree of interest.

27. The system of claim 26, wherein the level of the relationship is one of a stranger level, an intermediate level, and a friend level.

28. The system of claim 26, wherein the processor is further configured to:

determine a topic based on the level of the relationship, the first set of preferences, and the second set of preferences; and

send the topic to at least one of the first user and the second user.

29. The system of claim 26, wherein the processor is further configured to:

determine a topic based on the level of the relationship and the second set of preferences; and

send the topic to the second user.

30. The system of claim 27, wherein the processor is further configured to:

determine an amount of exchanged information between the first user and the second user, wherein the level of the relationship is determined based on the amount of exchanged information.

31. The system of claim 27, wherein the processor is further configured to recommend information for the first user to send to the second user based on the level of the relationship.

32. The system of claim 27, wherein the processor is further configured to send recommended information about the first user to the second user based on the level of the relationship.

33. The system of claim 32, wherein the recommended information comprises a name of the first user.

34. The system of claim 32, wherein the recommended information comprises a first preference of the first set of preferences of the first user based on the degree of similarity.

35. The system of claim 25, wherein the information about actions of the first user comprises at least one of type information, frequency information, and time information about actions of the first user toward the second user.