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Automated speech recognition proxy system for natural language understanding

  • US 9,245,525 B2
  • Filed: 07/08/2013
  • Issued: 01/26/2016
  • Est. Priority Date: 01/05/2011
  • Status: Active Grant
First Claim
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1. A computer-implemented system for processing an interaction, the interaction including an utterance requiring recognition before being usable for further computer-implemented processing, the system comprising:

  • an application configured to provide the utterance, the utterance received from a device of a customer over a computer network;

    a recognition decision engine configured to receive the utterance for recognition, the recognition decision engine using parameters provided by the application to dynamically select one or more recognizers from;

    automated speech recognition (ASR) subsystems, anda second type of recognizer subsystems, different from the ASR subsystems, and communicating over a computer network with devices located at locations remote from the computer-implemented system; and

    a results decision engine coupled with the one or more recognizers and configured to provide a recognition result.

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