Point of sales and customer support for femtocell service and equipment
First Claim
1. A system, comprising:
- a processor; and
a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;
receiving request data indicative of a request to activate a femto access point device that was associated with customer account profile data via a registration procedure, wherein the request data comprises location information that represents a geographical location at which the femto access point device has been deployed, andin response to verifying that the location information satisfies a location tolerance criterion, assigning identity data indicative of a cell global identity to the femto access point device, wherein the location tolerance criterion comprises an offset value that represents a difference between the location information and other location information stored in the customer account profile data in response to the registration procedure.
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0 Petitions
Accused Products
Abstract
A femto cell service framework is utilized for purchase and service of femtocell equipment and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.
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Citations
20 Claims
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1. A system, comprising:
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a processor; and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising; receiving request data indicative of a request to activate a femto access point device that was associated with customer account profile data via a registration procedure, wherein the request data comprises location information that represents a geographical location at which the femto access point device has been deployed, and in response to verifying that the location information satisfies a location tolerance criterion, assigning identity data indicative of a cell global identity to the femto access point device, wherein the location tolerance criterion comprises an offset value that represents a difference between the location information and other location information stored in the customer account profile data in response to the registration procedure. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method, comprising:
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in response to determining that a femto access point device linked to customer account profile data via a registration procedure is coupled to a broadband network device, facilitating, by the femto access point device comprising a processor, a transmission of request data indicative of a request to activate the femto access point device, wherein the request data comprises location information that represents a geographical location at which the femto access point device has been deployed; receiving, by the femto access point device, identity data indicative of a cell global identity that has been assigned to the femto access point device based on the location information; and receiving, by the femto access point device, a location tolerance criterion that comprises an offset data structure representing a difference between the location information and other location information of the customer account profile data. - View Dependent Claims (13, 14, 15)
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16. A non-transitory machine-readable storage medium comprising executable instructions that, in response to execution, cause a system comprising a processor to perform operations, comprising:
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receiving request data indicative of a request to activate a femto access point device identified by profile data received in response to a registration procedure, wherein the request data comprises location information that represents a geographical location of the femto access point device; and in response to determining that the location information satisfies a configurable location tolerance criterion, determining identity data indicative of a cell global identity that is to be assigned to the femto access point device, wherein the determining that the location information satisfies the configurable location tolerance criterion comprises comparing the configurable location tolerance criterion to offset data representing a difference between the location information and other location information stored in the subscriber account profile data as a result of the registration procedure. - View Dependent Claims (17, 18, 19, 20)
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Specification