Operating a directory assistance call center based upon directory assistance database and caller ID data
First Claim
1. A method for providing subscriber information associated with a telephone number, comprising:
- receiving, from a calling party, by a directory assistance call center, a request for a directory assistance;
sending, by the directory assistance call center, an automated menu to the calling party to select an option;
receiving, by a service transfer point (STP) through a service switching point and from the calling party, a reverse lookup request including the telephone number having an area code and an exchange,querying, by a service control point (SCP), an exchange lookup database associated with the area code of the telephone number for geographic information corresponding to the exchange of the telephone number if directory assistance information associated with the telephone number of the reverse lookup request cannot be identified;
querying, by the SCP, whether the telephone number is associated with a private branch exchange (PBX); and
determining, by the SCP, the subscriber information for the PBX if the telephone number is associated with a PBX.
4 Assignments
0 Petitions
Accused Products
Abstract
A system and method is provided to operate a directory assistance call center based upon data stored in a directory assistance database and a line information database (LIDB). A caller can access a directory assistance call center to request phone listing information about a particular party. The directory assistance call center can send a query to a directory assistance database for the requested information. Moreover, if the requested information is not found, then the directory assistance call center can send a query to a LIDB or CNAM database provider. The LIDB or CNAM database provider can forward the query to a local LIDB or CNAM database and to other remote LIDB or CNAM database providers to find the requested information.
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Citations
16 Claims
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1. A method for providing subscriber information associated with a telephone number, comprising:
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receiving, from a calling party, by a directory assistance call center, a request for a directory assistance; sending, by the directory assistance call center, an automated menu to the calling party to select an option; receiving, by a service transfer point (STP) through a service switching point and from the calling party, a reverse lookup request including the telephone number having an area code and an exchange, querying, by a service control point (SCP), an exchange lookup database associated with the area code of the telephone number for geographic information corresponding to the exchange of the telephone number if directory assistance information associated with the telephone number of the reverse lookup request cannot be identified; querying, by the SCP, whether the telephone number is associated with a private branch exchange (PBX); and determining, by the SCP, the subscriber information for the PBX if the telephone number is associated with a PBX. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for providing subscriber information associated with a telephone number, comprising:
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a service switching point configured to receive a reverse lookup request including the telephone number having an area code and an exchange; a service control point configured to query an exchange lookup database; and the exchange lookup database, wherein the exchange lookup database associated with the area code is queried for geographic information corresponding to the exchange of the telephone number if information associated with the telephone number of the reverse lookup request cannot be identified, and the subscriber information for a private branch exchange (PBX) is retrieved if it is determined that the telephone number is associated with the PBX. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method for providing subscriber information associated with a telephone number, comprising:
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receiving, from a calling party, by a directory assistance call center, a request for a directory assistance; sending, by the directory assistance call center, an automated menu to the calling party to select an option; receiving, by a service transfer point (STP) through a service switching point and from the calling party, a reverse lookup request including the telephone number having an area code and an exchange; querying, by a service control point (SCP), a caller identification service database for caller identification information corresponding to the telephone number, wherein an exchange lookup database associated with the area code is queried for geographic information corresponding to the exchange of the telephone number, when no caller identification information corresponding to the telephone number is found in the caller identification service database; querying, by the SCP, whether the telephone number is associated with a private branch exchange (PBX); and determining, by the SCP, subscriber information for the PBX if the telephone number is associated with a PBX. - View Dependent Claims (16)
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Specification