Telecommunications services activation

• US 9,247,050 B2
• Filed: 05/30/2008
• Issued: 01/26/2016
• Est. Priority Date: 05/30/2008
• Status: Active Grant

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Vendrow, Vlad, Young, Bruce, Shah, Praful, Elpiner, Boris, Shmunis, Vladimir G.
• Primary Examiner(s): Gart, Matthew
• Assistant Examiner(s): PARIKH, HARSHAD R
• Application Number:
  US12/156,457
• Publication Number:
  US 20090296907A1
• Time in Patent Office: 2,797 Days
• Field of Search: 705/8, 705/28, 379/201, 379/0.12, 379/201.02
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 20/203 Inventory monitoring
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX

Abstract

Embodiments of the invention relate generally to computing devices and systems, as well as software, computer programs, applications, and interfaces, and more particularly, to systems, devices and methods to activate telecommunications services. For example, a method may include configuring configuration data for a user account, the configuration data specifying a subset of telecommunications services for one or more user accounts, presenting in an interface an identifier for accessing the subset of telecommunications services, receiving data representing a request to activate the subset of telecommunications services associated with the identifier, the data representing the request including a user identification number, and activating the user account to include the subset of the telecommunications services, wherein configuring the configuration data occurs prior to presenting the identifier.

Claims

1. A method for activating telecommunications services, comprising:

prior to receiving a request to activate a subset of private branch exchange (“

PBX”

) telecommunication services;

creating, in a telecommunications service provider (“

TSP”

) system including one or more processors and one or more storage devices, an unassociated PBX user account that is unassociated with any PBX user, the unassociated PBX user account being configured with the subset of PBX telecommunications services; and

assigning a system telephone number to the unassociated PBX user account for accessing the subset of PBX telecommunications services;

providing an activation user interface for presentation to a PBX user on a mobile device over a communication network;

while maintaining presentation of the activation user interface to the PBX user and without transitioning to a different user interface being presented to the PBX user;

receiving, in the TSP system and over the communication network, the request to activate the subset of PBX telecommunications services from the PBX user through the user interface, the request including a PBX user telephone number submitted through the user interface to facilitate the activation of the subset of the PBX telecommunications services and identifying the subset of PBX telecommunication services; and

in response to receiving the request to activate the identified subset of PBX telecommunications services, automatically activating, by the TSP system, the unassociated PBX user account to form an associated PBX user account comprising binding the PBX user telephone number submitted through the user interface to the system telephone number; and

after automatically activating the unassociated PBX user account to form the associated PBX user account, enabling the PBX user to use the subset of PBX telecommunications services to communicate over the communication network using the mobile device.

2. The method of claim 1 further comprising:

generating a call to a communication device associated with the PBX user telephone number to confirm activating the subset of PBX telecommunications services.

3. The method of claim 1 further comprising:

receiving the request to activate the subset of telecommunications services and the PBX user telephone number as a single submission of data; and

activating the PBX user account responsive to the single submission.

4. The method of claim 1 further comprising:

detecting a request call destined to the system telephone number, the request call being associated with the PBX user telephone number; and

accessing call data associated with the request call to obtain the PBX user telephone number.

5. The method of claim 4 further comprising:

accessing other call data associated with the request call to obtain a text string associated with the PBX user telephone number;

associating the text string with the subset of PBX telecommunications services;

converting the text string to sound data representing a name; and

inserting the sound data into data representing a voicemail greeting associated with the system telephone number.

6. The method of claim 1 wherein receiving the request comprises:

presenting the system telephone number in the activation user interface;

presenting in the activation user interface a field to accept the PBX user telephone number; and

associating the PBX user telephone number with the system telephone number to form the associated user account with the PBX user telephone number.

7. The method of claim 6 wherein presenting the field is simultaneous to presenting the system telephone number.

8. The method of claim 1 wherein activating the PBX user account comprises:

forwarding a call destined to the system telephone number to the PBX user telephone number along with caller data.

9. The method of claim 1, wherein receiving the request further comprises:

receiving data representing an alternate address; and

associating the data representing the alternate address with an extension.

10. The method of claim 1, wherein forming the associated PBX user account includes downloading an executable instruction to a mobile phone associated with the PBX user telephone number for communicating with the TSP system to enable access by the mobile phone to the subset of telecommunications services.

11. A system comprising one or more computers and one or more storage devices storing instructions that when executed by the one or more computers cause the one or more computers to perform operations comprising:

prior to receiving a request to activate a subset of private branch exchange (“

PBX”

) telecommunication services;

creating, in a telecommunications service provider (“

TSP”

) system including one or more processors and one or more storage devices, an unassociated PBX user account that is unassociated with any PBX user, the unassociated PBX user account being configured with the subset of PBX telecommunications services; and

assigning a system telephone number to the unassociated PBX user account for accessing the subset of PBX telecommunications services;

providing an activation user interface for presentation to a PBX user on a mobile device over a communication network;

while maintaining presentation of the activation user interface to the PBX user and without transitioning to a different user interface being presented to the PBX user;

receiving, in the TSP system and over the communication network, the request to activate the subset of PBX telecommunications services from the PBX user through the user interface, the request including a PBX user telephone number submitted through the user interface to facilitate the activation of the subset of the PBX telecommunications services and identifying the subset of PBX telecommunication services; and

in response to receiving the request to activate the identified subset of PBX telecommunications services, automatically activating, by the TSP system, the unassociated PBX user account to form an associated PBX user account comprising binding the PBX user telephone number submitted through the user interface to the system telephone number; and

after automatically activating the unassociated PBX user account to form the associated PBX user account, enabling the PBX user to use the subset of PBX telecommunications services to communicate over the communication network using the mobile device.

12. The system of claim 11, the operations further comprising:

generating a call to a communication device associated with the PBX user telephone number to confirm activating the subset of PBX telecommunications services.

13. The system of claim 11, the operations further comprising:

receiving the request to activate the subset of telecommunications services and the PBX user telephone number as a single submission of data; and

activating the PBX user account responsive to the single submission.

14. The system of claim 11, the operations further comprising:

detecting a request call destined to the system telephone number, the request call being associated with the PBX user telephone number; and

accessing call data associated with the request call to obtain the PBX user telephone number.

15. The system of claim 14, the operations further comprising:

accessing other call data associated with the request call to obtain a text string associated with the PBX user telephone number;

associating the text string with the subset of PBX telecommunications services;

converting the text string to sound data representing a name; and

inserting the sound data into data representing a voicemail greeting associated with the system telephone number.

16. The system of claim 11, wherein receiving the request comprises:

presenting the system telephone number in the activation user interface;

presenting in the activation user interface a field to accept the PBX user telephone number; and

associating the PBX user telephone number with the system telephone number to form the associated user account with the PBX user telephone number.

17. The system of claim 16, wherein presenting the field is simultaneous to presenting the system telephone number.

18. The system of claim 11, wherein activating the PBX user account comprises:

forwarding a call destined to the system telephone number to the PBX user telephone number along with caller data.

19. The system of claim 11, wherein receiving the request further comprises:

receiving data representing an alternate address; and

associating the data representing the alternate address with an extension.

20. The system of claim 11, wherein forming the associated PBX user account includes downloading an executable instruction to a mobile phone associated with the PBX user telephone number for communicating with the TSP system to enable access by the mobile phone to the subset of telecommunications services.

21. One or more non-transitory computer storage media storing instructions that when executed by one or more computers cause the one or more computers to perform operations comprising:

prior to receiving a request to activate a subset of private branch exchange (“

PBX”

) telecommunication services;

creating, in a telecommunications service provider (“

TSP”

) system including one or more processors and one or more storage devices, an unassociated PBX user account that is unassociated with any PBX user, the unassociated PBX user account being configured with the subset of PBX telecommunications services; and

assigning a system telephone number to the unassociated PBX user account for accessing the subset of PBX telecommunications services;

providing an activation user interface for presentation to a PBX user on a mobile device over a communication network;

while maintaining presentation of the activation user interface to the PBX user and without transitioning to a different user interface being presented to the PBX user;

receiving, in the TSP system and over the communication network, the request to activate the subset of PBX telecommunications services from the PBX user through the user interface, the request including a PBX user telephone number submitted through the user interface to facilitate the activation of the subset of the PBX telecommunications services and identifying the subset of PBX telecommunication services; and

in response to receiving the request to activate the identified subset of PBX telecommunications services, automatically activating, by the TSP system, the unassociated PBX user account to form an associated PBX user account comprising binding the PBX user telephone number submitted through the user interface to the system telephone number; and

after automatically activating the unassociated PBX user account to form the associated PBX user account, enabling the PBX user to use the subset of PBX telecommunications services to communicate over the communication network using the mobile device.

22. The non-transitory computer storage media of claim 21, the operations further comprising:

generating a call to a communication device associated with the PBX user telephone number to confirm activating the subset of PBX telecommunications services.

23. The non-transitory computer storage media of claim 21, the operations further comprising:

receiving the request to activate the subset of telecommunications services and the PBX user telephone number as a single submission of data; and

activating the PBX user account responsive to the single submission.