Systems and methods for generating and testing interactive voice response applications
First Claim
Patent Images
1. A method for testing an interactive voice response application, comprising:
- storing a plurality of files associated with a plurality of interactive voice response applications;
receiving a selection from a first user, the selection corresponding to a first one of the plurality of files, wherein the first file comprises a plurality of prompts and is stored in a first format;
accessing the first file;
generating a second file based on the first file, the second file including links to audio files associated with the plurality of prompts and being stored in a second format,wherein the generating a second file includes;
inserting the links in the second file, wherein the links are associated with locations where the audio files associated with the plurality of prompts are stored;
the method further comprising;
receiving a second selection from a second user, the second selection corresponding to a first link to a first audio file;
playing the first audio file to the second user; and
displaying text associated with the first audio file to the second user when the first audio file is being played to allow the second user to verify that the first audio file is accurate.
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Abstract
A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.
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Citations
21 Claims
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1. A method for testing an interactive voice response application, comprising:
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storing a plurality of files associated with a plurality of interactive voice response applications; receiving a selection from a first user, the selection corresponding to a first one of the plurality of files, wherein the first file comprises a plurality of prompts and is stored in a first format; accessing the first file; generating a second file based on the first file, the second file including links to audio files associated with the plurality of prompts and being stored in a second format, wherein the generating a second file includes; inserting the links in the second file, wherein the links are associated with locations where the audio files associated with the plurality of prompts are stored;
the method further comprising;receiving a second selection from a second user, the second selection corresponding to a first link to a first audio file; playing the first audio file to the second user; and displaying text associated with the first audio file to the second user when the first audio file is being played to allow the second user to verify that the first audio file is accurate. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system, comprising:
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a memory configured to store a plurality of files associated with a plurality of interactive voice response programs; a display device; an input device configured to; receive a first selection from a user, the first selection corresponding to a first one of the plurality of files associated with a first one of the plurality of interactive voice response programs, wherein the first file includes links to a plurality of audio files corresponding to a plurality of prompts, and receive a second selection from the user, the second selection corresponding to a first link to a second one of the plurality of audio files; and processing logic configured to; access the second audio file based on the second selection, and simultaneously play the second audio file and display text associated with the second audio file on the display device, wherein the processing logic is further configured to; generate the first file using a third file, wherein the third file is stored in a spreadsheet format and the first file is stored in a hypertext markup language format. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A non-transitory computer-readable medium for testing an interactive voice response application, the non-transitory computer-readable medium having stored thereon a plurality of sequences of instructions, said sequences of instructions including instructions which, when executed by at least one processor, cause the at least one processor to:
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provide a user interface to a user; receive a first selection via the user interface, the first selection being associated with an interactive voice response program comprising a plurality of prompts; access a first file based on the first selection, the first file being stored in a first format; and generate a second file based on the first file, the second file having a second format and including links to audio files associated with the plurality of prompts, wherein when generating a second file, the instructions cause the at least one processor to; insert the links in the second file, the links being associated with locations where the audio files associated with the plurality of prompts are stored, the instructions further causing the at least one processor to; receive a second selection, via the user interface, corresponding to a first link to a first audio file, and simultaneously play the first audio file and output text corresponding to the first audio file to a display device to allow the user to verify that the first audio file is accurate. - View Dependent Claims (18, 19, 20, 21)
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Specification