Intelligent message processing

• US 9,251,508 B2
• Filed: 12/09/2010
• Issued: 02/02/2016
• Est. Priority Date: 12/09/2010
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bishop, Michael L.
• Primary Examiner(s): Chuang, Jessica
• Application Number:
  US12/964,267
• Publication Number:
  US 20120151380A1
• Time in Patent Office: 1,881 Days
• Field of Search: 715/752
• US Class Current: 1/1
• CPC Class Codes: G06F 16/168 Details of user interfaces specifically adapted to file systems, e.g. browsing and visualisation, 2d or 3d GUIs query results presentation G06F16/156
• CPC Class Codes: G06F 16/176 Support for shared access to files; File sharing support
• CPC Class Codes: G06F 3/04812 Interaction techniques based on cursor appearance or behaviour, e.g. being affected by the presence of displayed objects
• CPC Class Codes: G06F 3/0486 Drag-and-drop
• CPC Class Codes: G06F 40/103 Formatting, i.e. changing of presentation of documents automatic justification G06F40/189; automatic line break hyphenation G06F40/191
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Systems, methods, and devices for intelligent message processing are presented. With regard to a message, an intelligent message processor component (IMPC) can intelligently identify a desired file folder and archive the message in the folder in response to as little as one user interface (UI) control manipulation (e.g., click), when the intelligent message processor UI (IMPUI) is activated. When the IMPUI is activated, the IMPC automatically parses the message and identifies, or allows the user to identify, a keyword/phrase in the message. The IMPC automatically identifies the desired folder based on the identified keyword/phrase, and the user can click on the identified keyword/phrase to store the message in the identified file folder. The IMPUI also can comprise other UI controls that can, e.g., forward a message to another user, archive the message or related attachment in a remote storage destination, perform a customized message process, etc.

Claims

1. A system, comprising:

a processor; and

a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;

parsing information associated with a message received from a sender communication device to facilitate determining a word associated with the message to be a keyword;

determining message processing controls, comprising a first message processing control and a second message processing control, that are able to facilitate processing of the message based on a result of the parsing of the information associated with the message, wherein the information associated with the message comprises a first information portion that is determined to be related to the first message processing control and a second information portion that is determined to be related to the second message processing control;

in response to determining that a cursor is hovering over the second information portion, initiating display of the second message processing control on a display screen in proximity to the second information portion to facilitate processing at least the second information portion of the message using the second message processing control;

determining the word is the keyword, based on a location of the word in the message and a defined parsing criterion relating to the location of the word in the message and a defined weighting factor associated with the location, to facilitate the processing of the message based on the keyword and the first message processing control that facilitates performing a message processing action; and

in response to a single manipulation of a user-interface control to drag a graphical representation of the keyword from the location in the message to move the graphical representation of the keyword over the first message processing control and release the graphical representation of the keyword onto the first message processing control,

activating the first message processing control to facilitate determining a file folder that is associated with a tag word that is associated with the keyword, based on the first message processing control, and

storing the information associated with the message in the file folder that is associated with the tag word that is associated with the keyword, in response to the determining the file folder based on the activating of the first message processing control, without presenting the file folder on the display screen, wherein it is determined that the file folder is an only file folder associated with the keyword.

2. The system of claim 1, wherein the first message processing control is an archive control that facilitates storage of the information associated with the message, and wherein the parsing the information associated with the message further comprises parsing the information associated with the message to facilitate determining the word to be the keyword based on the word satisfying another defined parsing criterion that indicates the word is potentially associated with the file folder stored in a data store, and the determining the word is the keyword further comprises determining the word is the keyword based on the defined parsing criterion relating to the defined weighting factor associated with the location relative to respective weighting factors associated with other locations in the message.

3. The system of claim 2, wherein the operations further comprise:

receiving input information indicating selection of a file attached to the message and selection of the keyword in the message; and

storing the file in the file folder associated with the tag word that matches the keyword based on the archive control.

4. The system of claim 1, wherein the single manipulation of the user-interface control is a single mouse click, and wherein the operations further comprise:

receiving input information indicating the selection of the keyword in the message, wherein the input information is the single mouse click, and wherein the storing the information associated with the message further comprises storing the information associated with the message in the file folder associated with the tag word that matches the keyword in response to the single mouse click.

5. The system of claim 1, wherein the operations further comprise:

determining another word in a second message is another keyword, in response to parsing message data associated with the second message; and

in response to a single mouse click on the other keyword,

activating a third message processing control to facilitate storing the second message, and

storing the second message in another file folder that is associated with another tag word that is associated with the other keyword, based on the third message processing control, without presenting the other file folder on the display screen.

6. The system of claim 1, wherein the message processing controls comprise a television control that facilitates presentation of a media file attached to the message on a television, and wherein the operations further comprise initiating presenting the media file on the television based on the television control.

7. The system of claim 1, wherein the operations further comprise:

determining whether the second message processing control and a third message processing control are to be included in the message processing controls to present on the display screen based on the information associated with the message and historical information relating to user activity with regard to processing of messages presented on the display screen, wherein the information associated with the message comprises a third information portion that is determined to be related to the third message processing control; and

determining that the second message processing control is to be included in the message processing controls and the third message processing control is not to be included in the message processing controls based on a result of an analysis of the historical information relating to the user activity indicating that the second message processing control is utilized on a more frequent basis than the third message processing control.

8. The system of claim 1, wherein the operations further comprise:

generating a custom message processing control in response to function-related information received via a user interface from a user identity, wherein the function-related information specifies a message processing function to be performed on the message in response to the custom message processing control being selected.

9. The system of claim 1, wherein the set of message processing controls comprise a store-linked-page control that facilitates access and storage of an online page associated with a link contained in the message, and wherein the operations further comprise:

in response to the store-linked-page control being selected,

accessing the online page associated with the link; and

storing information associated with the online page in the file folder in a data store, based on the keyword associated with the message matching the tag word associated with the file folder.

10. The system of claim 1, wherein the message processing controls comprise an assistant control that facilitates forwarding the message to a message box associated with a specified recipient identity, and wherein the operations further comprise generating a forwarding message comprising a portion of the message and instruction information to provide an instruction for handling of the message by the specified recipient identity, in response to the assistant control being selected.

11. The system of claim 1, wherein the operations further comprise:

in response to no file folder being identified as being related to the message;

creating a new file folder in which to store the message;

determining a sub-directory in the data store in which the new file folder is to be stored based on the keyword;

initiating presentation of the sub-directory on the display screen to facilitate selection of the sub-directory by a user without the user having to search for and locate the sub-directory in the data store; and

storing the new file folder with the message therein in the sub-directory in response to selection information being received to indicate the sub-directory has been selected.

12. The system of claim 1, wherein the message processing controls comprise a contact-information control that facilitates identification and storage of contact information contained in the message.

13. A method, comprising:

parsing, by a system comprising a processor, information of a message received from a communication device to facilitate determining a word associated with the message to be a keyword;

determining, by the system, message processing controls, comprising a first message processing control and a second message processing control, usable to facilitate processing the message based on the information of the message, wherein the information of the message comprises a first information portion that is determined to be related to a first function associated with the first message processing control and a second information portion that is determined to be related to a second function associated with the second message processing control;

in response to determining there is an interaction between a cursor and the second information portion, displaying, by the system, the second message processing control on a display screen adjacent to the second information portion to facilitate processing at least the second information portion of the message using the second message processing control;

determining, by the system, the word is the keyword, based on a location of the word in the message and a defined parsing criterion relating to the location of the word in the message and a defined weighting factor associated with the location, to facilitate the processing the message based on the keyword and the first message processing control; and

in response to a single interface control manipulation that facilitates moving the keyword from the location in the message over the first message processing control and releasing the keyword onto the first message processing control,

initiating, by the system, activating the first message processing control to facilitate storage of the information of the message, and

storing, by the system, the information of the message in a file folder that is associated with a tag word that is associated with the keyword, in response to the activating of the first message processing control, independent of presenting the file folder on the display screen, wherein it is determined that the file folder is an only file folder associated with the keyword.

14. The method of claim 13, further comprising:

comparing, by the system, the word associated with the message to respective tag words respectively associated with respective file folders stored in a data store, wherein the determining the word is the keyword further comprises determining the word is the keyword in response to the word matching the tag word of the respective tag words, and wherein the tag word is associated with the file folder of the respective file folders; and

emphasizing, by the system, the word to facilitate indicating that the word is the keyword that is associated with the file folder.

15. The method of claim 14, further comprising:

determining another word in a second message is another keyword, in response to parsing data associated with the second message; and

in response to receiving input information, comprising another single interface control manipulation, indicating the selecting of the other keyword in the second message,

activating, by the system, a third message processing control of the message processing controls, wherein the third message processing control facilitates storing the second message in a second file folder that is associated with another tag word that is associated with the other keyword, and

storing, by the system, the message in the second file folder in a data store based on the activating of the third message processing control.

16. The method of claim 13, further comprising:

receiving, by the system, input information indicating selection of a media file associated with the message, wherein the message processing controls comprise a media presentation control that facilitates presenting media information of the media file; and

facilitating, by the system, the presenting of the media information of the media file on a media presentation device in response to the input information, based on the media presentation control.

17. The method of claim 13, further comprising:

receiving, by the system, input information indicating selection of a link contained in the message, wherein the message processing controls comprise a store-linked-page control that facilitates storing an online page associated with the link;

accessing, by the system, the online page associated with the link in response to the input information; and

storing, by the system, the online page in the file folder in the data store in response to the input information based on the store-linked-page control.

18. The method of claim 13, further comprising:

receiving, by the system, input information indicating selection of an assistant control of the message processing controls, wherein the assistant control facilitates forwarding the message and instructions relating to managing the information of the message to a defined message destination location;

generating, by the system, a forwarding message addressed to the defined message destination location based on the assistant control, wherein the forwarding message comprises the information of the message and pre-populated information comprising the instructions relating to the managing of the information of the message by a user identity associated with the defined message destination location; and

communicating, by the system, the forwarding message to the defined message destination location.

19. A non-transitory computer-readable storage medium comprising computer-executable instructions that, in response to execution, cause a communication device comprising a processor to perform operations, comprising:

parsing information associated with a message received from a sender communication device to facilitate determining a set of related alphanumeric symbols associated with the message to be a keyword;

determining a set of message processing controls, comprising a first message processing control and a second message processing control, that is able to facilitate processing of the message based on the information associated with the message, wherein the information associated with the message comprises a first information portion that is determined to be related to the first message processing control and a second information portion that is determined to be related to the second message processing control;

in response to determining that a cursor is hovering in proximity to the second information portion, presenting the second message processing control via a display screen in proximity to the second information portion to facilitate processing at least the second information portion of the message using the second message processing control;

determining the set of related alphanumeric symbols is the keyword, based on a location of the set of related alphanumeric symbols in the message and a defined parsing criterion relating to the location of the set of related alphanumeric symbols in the message and a defined weight associated with the location, to facilitate the processing of the message based on the keyword and the first message processing control; and

in response to a single user-interface control manipulation that facilitates dragging the keyword from the location in the message in the message to move the keyword over the first message processing control and releasing the keyword onto the first message processing control,

selecting the first message processing control to activate the first message processing control to facilitate storage of the information associated with the message, and

storing the information associated with the message in a file folder that is associated with a tag word that matches the keyword, based on the activating of the first message processing control, without presenting the file folder on the display screen, wherein it is determined that the file folder is an only file folder associated with the keyword.

20. The non-transitory computer-readable storage medium of claim 19, wherein the display screen is a touch-screen display screen, and wherein the single user-interface control manipulation is a single manipulation of a touch-screen control in proximity to the keyword displayed on the touch-screen display screen to facilitate the selecting of the keyword, and wherein the operations further comprise:

activating the first message processing control, in response to the single manipulation of the touch-screen control in proximity to the keyword, to facilitate the storing the information associated with the message in the file folder without presenting the file folder on the display screen.