Customizable model for throttling and prioritizing orders in a cloud environment

• US 9,253,113 B2
• Filed: 06/04/2013
• Issued: 02/02/2016
• Est. Priority Date: 09/07/2012
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Vasudevan, Ramesh, Prathipati, Anjani Kalyan, Seetharam, Pradeep, Arun, Gopalan
• Primary Examiner(s): HENDERSON, ESTHER BENOIT
• Application Number:
  US13/909,795
• Publication Number:
  US 20140075034A1
• Time in Patent Office: 973 Days
• US Class Current: 1/1
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
• CPC Class Codes: H04L 47/70 Admission control; Resource allocation
• CPC Class Codes: H04L 47/83 based on usage prediction

Abstract

A method for controlling the provisioning of a service associated with a customer order is disclosed. The method may comprise receiving, by a cloud infrastructure system, an order for a service from a plurality of service provided by the cloud infrastructure system, the cloud infrastructure system comprising one or more computing devices. Additionally, the method may comprise determining, by a computing device from the one or more computing devices, based upon a set of rules and system-related information, whether the order is to be forwarded for provisioning one or more resources for enabling the order. Then, based upon the determining, the method may forward the order for provisioning of the one or more resources or not forwarding the order for provisioning.

Claims

1. A method comprising:

storing, by a computer resource infrastructure system, order information about an order for a service from a plurality of services provided by the computer resource infrastructure system, the computer resource infrastructure system comprising one or more computing devices;

determining, by a computing device from the one or more computing devices, based upon an order processing rule and system-related information, whether a resource capacity of the computer infrastructure system meets a threshold resource capacity, wherein the order processing rule includes the threshold resource capacity, and wherein the system-related information indicates the resource capacity;

upon determining that the resource capacity does not meet the threshold resource capacity, sending a request to provision one or more resources to enable the service for the order;

upon determining that the resource capacity meets the threshold resource capacity;

delaying the request from being sent, wherein delaying the request includes storing the order information within a queue for future order processing, and wherein the queue stores order information about one or more orders that are delayed;

detecting an updated resource capacity of the computer resource infrastructure system after delaying the request, wherein the updated resource capacity corresponds to a change in the resource capacity;

removing the order information from the queue based on determining that the updated resource capacity does not meet the threshold resource capacity; and

upon removing the order information form the queue, sending the request to provision the one or more resources to enable the service for the order.

2. The method of claim 1, wherein the order processing rule includes a service-specific threshold limit for available resources specific to a type of service and wherein determining whether the resource capacity meets the threshold resource capacity includes determining whether the resource capacity meets the service-specific threshold limit.

3. The method of claim 2, further comprising:

determining that the order is for a preferred customer according to a customer priority list; and

upon determining that the resource capacity meets the threshold resource capacity, determining whether to delay the request based on the customer priority list.

4. The method of claim 1, wherein the determining comprises:

determining that the order should be marked as failed and resubmitted; and

preventing the request from being sent to provision the one or more resources to enable the service for the order.

5. The method of claim 1, wherein the determining comprises:

determining that the order should be sent to workflow for a manual approval by the administrator; and

delaying the request from being sent to provision the one or more resources to enable the service for the order until the order is manually approved by an administrator.

6. The method of claim 1, further comprising:

sending a notification to increase available resources in the computer resource infrastructure system based on determining that the resource capacity meets the threshold resource capacity.

7. The method of claim 1, wherein the order processing rule is based on a timestamp associated with the order.

8. The method of claim 1, wherein the set of rules further include rules based on an order processing mode, and wherein the order processing mode includes:

open plus optional invitation;

manual approval;

invitation only;

or invitation plus manual approval.

9. The method of claim 1, wherein the system-related information includes:

usage statistics for each service of the plurality of services, an amount of storage used for each service, an amount of data transferred for each service, a number of users, an amount of system up time, or an amount of system down time.

28. The method of claim 1, further comprising:

determining whether the updated resource capacity meets the threshold resource capacity; and

upon determining that the updated resource capacity meets the threshold resource capacity, further delaying the request from being sent by preventing the order information from being removed from the queue.

29. The method of claim 1, wherein the order information is stored and removed from the queue based on a priority of each of the one or more orders that are delayed.

30. The method of claim 29, wherein the order information is removed from the queue based on a priority class of a customer associated with the order information.

10. A system comprising:

one or more computing devices configurable to offer a set of services;

memory configurable to store an order for a service from the set of services provided by the computer resource infrastructure system; and

wherein a computing device from the one or more computing devices is configured to;

determine based upon an order processing rule and system-related information, whether a resource capacity of the computer resource infrastructure system meets a threshold resource capacity, wherein the order processing rule includes the threshold resource capacity, and wherein the system-related information indicates the resource capacity;

upon determining that the resource capacity does not meet the threshold resource capacity, send a request to provision one or more resources to enable the service for the order;

upon determining that the resource capacity meets the threshold resource capacity;

delay the request from being sent, wherein delaying the request includes storing the order information within a queue for future order processing, and wherein the queue stores order information about one or more orders that are delayed;

detect an updated resource capacity of the computer resource infrastructure system after delaying the request, wherein the updated resource capacity corresponds to a change in the resource capacity;

remove the order information from the queue based on determining that the updated resource capacity does not meet the threshold resource capacity; and

upon removing the order information form the queue, send the request to provision the one or more resources to enable the service for the order.

11. The system of claim 10, wherein the order processing rule includes a service-specific threshold limit for available resources specific to a type of service and wherein determining whether the resource capacity meets the threshold resource capacity includes determining whether the resource capacity meets the service-specific threshold limit.

12. The system of claim 11, wherein the computing device is further configured to:

determine that the order is for a preferred customer according to a customer priority list; and

upon determining that the resource capacity meets the threshold resource capacity, determine whether to delay the request based on the customer priority list.

13. The system of claim 10, wherein the computing device is further configured to:

determine that the order should be marked as failed and resubmitted; and

prevent the request from being sent to provision the one or more resources to enable the service for the order.

14. The system of claim 10, wherein the computing device is further configured to:

determine that the order should be sent to workflow for a manual approval by the administrator; and

delay the request from being sent to provision the one or more resources to enable the service for the order until the order is manually approved by an administrator.

15. The system of claim 10, wherein the computing device is further configured to:

send a notification to increase available resources based on determining that the resource capacity meets the threshold resource capacity.

16. The system of claim 10, wherein the order processing rule is based on a timestamp associated with the order.

17. The system of claim 10, wherein the set of rules further include rules based on an order processing mode, and wherein the order processing mode includes:

open plus optional invitation;

manual approval;

invitation only;

or invitation plus manual approval.

18. The system of claim 10, wherein the system-related information includes:

usage statistics for each service of the set of services, an amount of storage used for each service, an amount of data transferred for each service, a number of users, an amount of system up time, or an amount of system down time.

31. The system of claim 10, wherein the computing device is further configured to:

determine whether the updated resource capacity meets the threshold resource capacity; and

upon determining that the updated resource capacity meets the threshold resource capacity, further delaying the request from being sent by preventing the order information from being removed from the queue.

32. The system of claim 10, wherein the order information is stored and removed from the queue based on a priority of each of the one or more orders that are delayed.

33. The system of claim 32, wherein the order information is removed from the queue based on a priority class of a customer associated with the order information stored within the queue.

19. One or more non-transitory computer-readable media storing computer executable instructions for a computer resource infrastructure system configured to offer a set of services that, when executed, cause one or more computing devices in the computer resource infrastructure system to:

store an order for a service from the set of services provided by the computer resource infrastructure system;

determine based upon an order processing rule and system-related information, whether a resource capacity of the computer resource infrastructure system meets a threshold resource capacity, wherein the order processing rule includes the threshold resource capacity, and wherein the system-related information indicates the resource capacity;

upon determining that the resource capacity does not meet the threshold resource capacity, sending a request to provision one or more resources to enable the service for the order;

upon determining that the resource capacity meets the threshold resource capacity;

delay the request from being sent, wherein delaying the request includes storing the order information within a queue for future order processing, and wherein the queue stores order information about one or more orders that are delayed;

detect an updated resource capacity of the computer resource infrastructure system after delaying the request, wherein the updated resource capacity corresponds to a change in the resource capacity;

remove the order information from the queue based on determining that the updated resource capacity does not meet the threshold resource capacity; and

upon removing the order information form the queue, send the request to provision the one or more resources to enable the service for the order.

20. The one or more non-transitory computer-readable media of claim 19, wherein the order processing rule includes a service-specific threshold limit for available resources specific to a type of service and wherein determining whether the resource capacity meets the threshold resource capacity includes determining whether the resource capacity meets the service-specific threshold limit.

21. The one or more non-transitory computer-readable media of claim 20, wherein the instructions, when executed, further cause the one or more computing devices to:

determine that the order is for a preferred customer according to a customer priority list; and

upon determining that the resource capacity meets the threshold resource capacity, determine whether to delay the request based on the customer priority list.

22. The one or more non-transitory computer-readable media of claim 19, wherein the instructions, when executed, further cause the one or more computing devices to:

determine that the order should be marked as failed and resubmitted; and

prevent the request from being sent to provision the one or more resources to enable the service for the order.

23. The one or more non-transitory computer-readable media of claim 19, wherein the instructions, when executed, further cause the one or more computing devices to:

determine that the order should be sent to workflow for a manual approval by the administrator; and

delay the request from being sent to provision the one or more resources to enable the service for the order until the order is manually approved by an administrator.

24. The one or more non-transitory computer-readable media of claim 19, wherein the instructions, when executed, further cause the one or more computing devices to:

send a notification to increase available resources based on determining that the resource capacity meets the threshold resource capacity.

25. The one or more non-transitory computer-readable media of claim 19, wherein the order processing rule is based on a timestamp associated with the customer order.

26. The one or more non-transitory computer-readable media of claim 19, wherein the set of rules further include rules based on an order processing mode, and wherein the order processing mode includes:

open plus optional invitation;

manual approval;

invitation only;

or invitation plus manual approval.

27. The one or more non-transitory computer-readable media of claim 19, wherein the system-related information includes:

usage statistics for each service of the plurality of services, an amount of storage used for each service, an amount of data transferred for each service, a number of users, an amount of system up time, or an amount of system down time.

34. The one or more non-transitory computer-readable media of claim 19, wherein the instructions, when executed, further cause the one or more computing devices to:

determine whether the updated resource capacity meets the threshold resource capacity; and

upon determining that the updated resource capacity meets the threshold resource capacity, further delaying the request from being sent by preventing the order information from being removed from the queue.

35. The one or more non-transitory computer-readable media of claim 19, wherein the instructions further cause the order information to be stored and removed from the queue based on a priority of each of the one or more orders that are delayed.