Device skins for user role, context, and function and supporting system mashups

• US 9,253,306 B2
• Filed: 07/16/2010
• Issued: 02/02/2016
• Est. Priority Date: 02/23/2010
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Mohler, David S.
• Primary Examiner(s): Baderman, Scott
• Assistant Examiner(s): Kells, Asher
• Application Number:
  US12/837,791
• Publication Number:
  US 20110209069A1
• Time in Patent Office: 2,027 Days
• US Class Current: 1/1
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/54 Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 1/72454 according to context-related or environment-related conditions
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 64/00 Locating users or terminals or network equipment for network management purposes, e.g. mobility management

Abstract

Embodiments of the present invention are directed to a communication system that provides various automated operations, including searches of public and private resources for third party information and presentation of the located third party information by a mashup and preparation of a mashup to combine different communication modes or modes in a common session.

Claims

1. A method, comprising:

determining, by a processor executable mashup stimulus module, at least one of a role, context, presence, or location of a user, wherein at least one of the role or context is determined based on a first telephone call and wherein a specified mashup is determined based on an Instant Message session and the first telephone call being simultaneous;

identifying that the Instant Message session and the first telephone call are on different computational devices; and

in response to identifying that the Instant Message session and the first telephone call are on different computational devices, transferring the Instant Message session and the first telephone call to a common computational device for displaying the first telephone call and the Instant Message session by using the specified mashup for a user interface of the common computational device.

2. The method of claim 1, wherein the at least one of the role, context, presence, or location is a user role and wherein the user role is one or more of executive, sales, marketing, engineering, manufacturing, services, human resources, security, administrative, supervising, managing, employee, consultant, remote system service, contact center agent, contact center subject matter expert, contact center supervisor, a member with a specific duty within a real and/or virtual social network, sequential process coordination and/ or enforcement, a member with a specific assignment within an overall program, data reporting, analysis and/or distribution function, project and/ or program management, systems engineering, commodity broker, stock broker, bond broker, financial instrument trader, financial services, management, advising, government entity coordination, or realtor.

3. The method of claim 1, wherein the at least one of the role, context, presence, or location is a user context and wherein the user context is one or more of receiving a contact from an identified contactor, a temporal indicator of a scheduled activity, an identity of a file accessed by the user, an identity of a record accessed by the user, content of a communication of the user in a contact with another party, working—

in office, working—

home office, working—

traveling, working—

customer site, working—

trade show, not working—

but available for priority items, not working—

but available for certain (specified or important) parties, not working—

asleep, not working—

vacation, not working—

furlough, not working—

emergency, sensed user activity, sensed resources accessed by or otherwise in use by user, sensed participants in activity involving user, or combinations thereof.

4. The method of claim 1, wherein the at least one of the role, context, presence, or location is the presence and wherein the presence is a function of a status indicator of the user'"'"'s presence.

5. The method of claim 1, wherein the at least one of the role, context, presence, or location is a user location and wherein the user location is determined relative to a system of satellite-based location signals.

6. The method of claim 1, wherein the specified mashup is associated with a description of the determined at least one of the role, context, presence, or location, wherein the specified mashup is associated with at least one of (a) a description of device capabilities, provisioning and user preferences required by a computational device of the user, (b) a description of an appearance and/or configuration associated with the computational device of the user, or (c) an electronic address or other identifier of the computational device of the user.

7. A non-transient computer readable medium comprising processor executable instructions that, when executed, perform the steps of claim 1.

8. The method of claim 1, wherein at least one of the different computational devices has a web browser and wherein the at least one of the different computational devices comprises information that comprises a web hyperlink and further comprising:

determining that the common computational device does not support a web browser; and

in response to determining that the common computational device does not support the web browser, excluding the web hyperlink on the common computational device.

9. The method of claim 1, wherein the at least one of the role, context, presence, or location is a first user role, wherein the first user role is determined based a first caller of the first telephone call and further comprising:

receiving a second telephone call from a second caller during the first telephone call;

determining a second user role based on the second caller;

selecting a second specified mashup based on the second user role;

placing the first telephone call on hold; and

in response to placing the first telephone on call, displaying the second selected mashup.

10. An apparatus, comprising:

a mashup stimulus module that comprises a processor to determine at least one of a role, context, presence, or location of a user, wherein at least one of the role or context is determined based on a telephone call and wherein a specified mashup is determined based on an Instant Message session and the telephone call occurring simultaneously; and

a mashup management module that comprises the processor, wherein the mashup management module identifies that the Instant Message session and the telephone call are on different computational devices, in response to identifying that the Instant Message session and the telephone call are on different computational devices, transfers the Instant Message session and the telephone call to a common computational device for displaying the telephone call and the Instant Message session by using the specified mashup for a user interface of the common computational device.

11. The apparatus of claim 10, wherein the at least one of the role, context, presence, or location is a user role and wherein the user role is one or more of executive, sales, marketing, engineering, manufacturing, services, human resources, security, administrative, supervising, managing, employee, consultant, remote system service, contact center agent, contact center subject matter expert, contact center supervisor, a member with a specific duty within a real and/or virtual social network, sequential process coordination and/ or enforcement, a member with a specific assignment within an overall program, data reporting, analysis and/or distribution function, project and/ or program management, systems engineering, commodity broker, stock broker, bond broker, financial instrument trader, management, advising, government entity coordination, or realtor.

12. The apparatus of claim 10, wherein the at least one of the role, context, presence, or location is a user context and wherein the user context is one or more of receiving a contact from an identified contactor, a temporal indicator of a scheduled activity, an identity of a file accessed by the user, an identity of a record accessed by the user, content of a communication of the user in a contact with another party, working—

in office, working—

home office, working—

traveling, working—

customer site, working—

trade show, not working—

but available for priority items, not working—

but available for certain (specified or important) parties, not working—

asleep, not working—

vacation, not working—

furlough, not working—

emergency, sensed user activity, sensed resources accessed by or otherwise in use by user, sensed participants in activity involving user, or combinations thereof.

13. The apparatus of claim 10, wherein the at least one of the role, context, presence, or location is the presence state and wherein the presence state is a function of a status indicator of the user'"'"'s presence.

14. The apparatus of claim 10, wherein the specified mashup is associated with a description of the determined at least one of the role, context, presence, or location, wherein the specified mashup is associated with at least one of (a) a description of device capabilities, provisioning and user preferences required by a computational device of the user, (b) a description of an appearance and/or configuration associated with the computational device of the user, or (c) an electronic address or other identifier of the computational device of the user.

15. A method, comprising:

determining, by a processor executable mashup stimulus module, at least one of a role, context, presence, or location of a user, wherein at least one of the role or context is determined based on a telephone call;

based on the determined at least one of the role, context, presence, or location, selecting, by at least one of a processor executable mashup selection or creation module, a specified mashup to provide output to the user, wherein the specified mashup is selected based on an Instant Message session and the telephone call occurring simultaneously;

identifying that the Instant Message session and the telephone call are on different computational devices;

in response to identifying that the Instant Message session and the telephone call are on different computational devices, transferring the Instant Message session and the telephone call to a common computational device for displaying the telephone call and the Instant Message session on the common computational device;

configuring, by a processor executable mashup configuration module, the specified mashup based on one or more of capabilities, provisioning, or user preferences of the common computational device; and

providing, by a processor executable mashup management module, the specified mashup to the user.

16. The method of claim 15, wherein the at least one of the role, context, presence, or location is a user role and wherein the user role is one or more of executive, sales, marketing, engineering, manufacturing, services, human resources, security, administrative, supervising, managing, employee, consultant, remote system service, contact center agent, contact center subject matter expert, contact center supervisor, a member with a specific duty within a real and/or virtual social network, sequential process coordination and/or enforcement, a member with a specific assignment within an overall program, data reporting, analysis and/or distribution function, project and/or program management, systems engineering, commodity broker, stock broker, bond broker, financial instrument trader, management, advising, government entity coordination, or realtor.

17. The method of claim 15, wherein the at least one of the role, context, presence, or location is a user context and wherein the user context is one or more of receiving a contact from an identified contactor, a temporal indicator of a scheduled activity, an identity of a file accessed by the user, an identity of a record accessed by the user, content of a communication of the user in a contact with another party, working—

in office, working—

home office, working—

traveling, working—

customer site, working—

trade show, not working—

but available for priority items, not working—

but available for certain (specified or important) parties, not working—

asleep, not working—

vacation, not working—

furlough, not working—

emergency, sensed user activity, sensed resources accessed by or otherwise in use by user, sensed participants in activity involving user, or combinations thereof.

18. The method of claim 15, wherein the at least one of the role, context, presence, or location is the presence and wherein the presence is a function of a status indicator of the user'"'"'s presence.

19. The method of claim 15, wherein the specified mashup is associated with a description of the determined at least one of the role, context, presence, or location, wherein the specified mashup is associated with at least one of (a) a description of device capabilities, provisioning and user preferences required by a computational device of the user, (b) a description of an appearance and/or configuration associated with the computational device of the user, or (c) an electronic address or other identifier of the computational device of the user.

20. A non-transient computer readable medium comprising processor executable instructions that, when executed, perform the steps of claim 15.