Controlled recorded 3-way calling

• US 9,253,311 B2
• Filed: 07/28/2014
• Issued: 02/02/2016
• Est. Priority Date: 10/12/2011
• Status: Active Grant

• Current Assignee: Callyo 2009 Corp. (Motorola Solutions, Inc.)
• Original Assignee: World Emergency Network-Nevada Limited
• Inventors: Bennett, Christopher Ryan
• Primary Examiner(s): Asanbayev, Oleg
• Application Number:
  US14/444,978
• Publication Number:
  US 20140334617A1
• Time in Patent Office: 554 Days
• Field of Search: 379/32.01, 379/38, 379/49, 379/100.05, 379/106.02, 379/114.01, 379/133, 37920201-20501, 379/207.01, 379/265.06
• US Class Current: 1/1
• CPC Class Codes: H04L 61/5061 Pools of addresses
• CPC Class Codes: H04L 63/30 for supporting lawful interception, monitoring or retaining of communications or communication related information circuit switched telephony call monitoring H04M3/2281
• CPC Class Codes: H04L 63/304 intercepting circuit switched data communications lawful interception of wireless network communications H04W12/02
• CPC Class Codes: H04M 3/20 with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04W 12/06 Authentication

Abstract

Agencies issue recording devices to personnel for administrating and monitoring controlled calls during the course of their duties. To provide flexible capabilities to agencies, a virtual number is provisioned and configured to enable an operator to administrate controlled calls without dedicated recording devices. Using the virtual number, the operator may setup a controlled call between a victim and a baddie. The victim is contacted via the virtual number by the operator and optionally informed about the controlled call process. In turn, the baddie is contacted using number information of the victim'"'"'s phone and connected with the victim. Call audio between the victim and baddie is transmitted to the operator. When necessary, the operator may terminate the call remotely from the telephonic device the operator used to setup the call.

Claims

1. A computer based method comprising:

receiving authentication information from a target telephonic device in response to a request for administrating a controlled call with a virtual number, the controlled call established through the virtual number and enabling an operator device to monitor and control audio communications between a first contact device and a second contact device;

authenticating the target telephonic device as the operator device based on agreement of authentication information received from the target telephonic device and authentication data stored in association with the virtual number in a mapping table;

receiving, from the operator device, device information corresponding to the first contact device and the second contact device for setting up the controlled call and a command to begin the controlled call; and

transmitting, in response to receiving the command, instructions for;

establishing, through the virtual number, a connection enabling the audio communications between the first contact device and the second contact device to begin the controlled call, the second contact device receiving device information associated with the first contact device when receiving a request to establish the connection such that the connection request appears to be from the first contact device;

transmitting the audio communications between the first contact device and the second contact device received over the connection to the operator device; and

disabling audio communications from the operator device to the first contact device and the second contact device.

2. The method of claim 1, further comprising:

identifying, from the mapping table, a monitoring device associated with the virtual number; and

transmitting instructions for;

establishing, through the virtual number, a second connection with the monitoring device;

transmitting the audio communications between the first contact device and the second contact device received over the first connection to the monitoring device; and

disabling audio communications from the monitoring device.

3. The method of claim 2, wherein the monitoring device is identified in response to a controlled call being administered on the virtual number and the instructions are transmitted automatically.

4. The method of claim 2, wherein the monitoring device is identified in response to the monitoring device requesting to connect to the virtual number based on a match between a transmitting number of the requesting monitoring device and a transmitting number of permitted monitoring devices stored in association with the virtual number in the mapping table.

5. The method of claim 1, further comprising transmitting instructions for terminating the connection enabling the audio communications between the first contact device and the second device to end the controlled call in response to a second command from the operator device.

6. The method of claim 1, wherein the authentication information received from the target telephonic device includes at least one of a transmitting number of the target telephonic device and a personal identification number provided by a user of the target telephonic device.

7. The method of claim 6, wherein the target telephonic device is authenticated as the operator device in response to agreement of at least one of the transmitting number of the target telephonic device and the personal identification number of provided by the user of the target telephonic device with an authentication number stored in association with the virtual number in the mapping table, the authentication number identifying the authorized operator or the authorized telephonic device.

8. The method of claim 1, further comprising:

determining number information about the first contact device, the number information determined about the first contact device including one or more of automatic number identification information and caller identification information associated with a transmitting number of the first contact device; and

transmitting a portion of the number information determined about the first contact device to the second contact device when establishing the connection enabling the audio communications between the first contact device and the second contact device such that the connection request to begin the controlled call appears to be from the first contact device.

9. The method of claim 1, further comprising transmitting instructions for connecting the operator device with the first contact device through the virtual number prior to establishing the connection enabling the audio communications between the first contact device and the second contact device, and enabling audio communications between the first contact device and the operator device for a period of time prior to establishing the connection between the first contact device and the second contact device, and wherein the instructions for connecting the operator device with the first contact device through the virtual number cause the first contact device to receive the number information for the virtual number.

10. The method of claim 1, further comprising:

provisioning the virtual number based on number information received for the virtual number;

receiving mapping information for the virtual number, the mapping information comprising authentication data for identifying at least one of an authorized operator of a given telephonic device and an authorized telephonic device for administrating the controlled call;

storing the virtual number in the mapping table in association with the authentication data.

11. The method of claim 1, further comprising providing a module to the operator device for interfacing with features of the operator device and performing at least one of:

a step for obtaining, prior to transmitting the authentication information to the virtual number, the device information corresponding to each contact device and the virtual number for administrating the controlled call;

a step for providing the device information corresponding to each contact device in response to the authentication of the operator device;

a step for recording an audio message for describing a context of the controlled call;

a step for providing the command to begin the controlled call; and

a step for providing a second command to end the controlled call.

12. A system for administrating a controlled call between a first contact device and a second contact device using a virtual number, the system comprising:

a server comprising one or more processors and a non-transitory computer-readable storage medium storing computer program code, the computer program code when executed by a processor performing steps to;

receive authentication information from a target telephonic device in response to a request for administrating a controlled call with a virtual number, the controlled call established through the virtual number and enabling an operator device to monitor and control audio communications between a first contact device and a second contact device;

authenticate the target telephonic device as the operator device based on agreement of authentication information received from the target telephonic device and authentication data stored in association with the virtual number in a mapping table;

receive, from the operator device, device information corresponding to the first contact device and the second contact device for setting up the controlled call and a command to begin the controlled call; and

transmit, in response to receiving the command, instructions to;

establish, through the virtual number, a connection enabling the audio communications between the first contact device and the second contact device to begin the controlled call, the second contact device receiving device information associated with the first contact device when receiving a request to establish the connection such that the connection request appears to be from the first contact device;

transmit the audio communications between the first contact device and the second contact device received over the connection to the operator device; and

disable audio communications from the operator device to the first contact device and the second contact device.

13. The system of claim 12, further comprising:

identifying, from the mapping table, a monitoring device associated with the virtual number; and

transmitting instructions to;

establishing, through the virtual number, a second connection with the monitoring device;

transmitting the audio communications between the first contact device and the second contact device received over the first connection to the monitoring device; and

disabling audio communications from the monitoring device.

14. The system of claim 13, wherein the monitoring device is identified in response to a controlled call being administered on the virtual number and the instructions are transmitted automatically.

15. The system of claim 13, wherein the monitoring device is identified in response to the monitoring device requesting to connect to the virtual number based on a match between a transmitting number of the requesting monitoring device and a transmitting number of permitted monitoring devices stored in association with the virtual number in the mapping table.

16. The system of claim 12, further comprising transmitting instructions for terminating the connection enabling the audio communications between the first contact device and the second device to end the controlled call in response to a second command from the operator device.

17. The system of claim 12, wherein the target telephonic device is authenticated as the operator device in response to agreement of at least one of a transmitting number of the target telephonic device and a personal identification number of provided by a user of the target telephonic device with an authentication number stored in association with the virtual number in the mapping table, the authentication number identifying the authorized operator or the authorized telephonic device.

18. The system of claim 12, further comprising:

determining number information about the first contact device, the number information determined about the first contact device including one or more of automatic number identification information and caller identification information associated with a transmitting number of the first contact device; and

transmitting a portion of the number information determined about the first contact device to the second contact device when establishing the connection enabling the audio communications between the first contact device and the second contact device such that the connection request to begin the controlled call appears to be from the first contact device.

19. The system of claim 12, further comprising transmitting instructions for connecting the operator device with the first contact device through the virtual number prior to establishing the connection between the first contact device and the second contact device, and enabling audio communications between the first contact device and the operator device for a period of time prior to establishing the connection between the first contact device and the second contact device, and wherein the instructions for connecting the operator device with the first contact device through the virtual number cause the first contact device to receive the number information for the virtual number.

20. The system of claim 12, further comprising:

provisioning a virtual number based on number information received for the virtual number;

receiving mapping information for the virtual number, the mapping information comprising authentication data for identifying at least one of an authorized operator of a given telephonic device and an authorized telephonic device;

storing the virtual number in the mapping table in association with the authentication data.

21. The system of claim 12, further comprising providing a module to the operator device for interfacing with features of the operator device and performing at least one of:

a step for obtaining, prior to transmitting the authentication information to the virtual number, the device information corresponding to each contact device and the virtual number for administrating the controlled call;

a step for providing the device information corresponding to each contact device in response to the authentication of the operator device;

a step for recording an audio message for describing a context of the controlled call;

a step for providing the command to begin the controlled call; and

a step for providing a second command to end the controlled call.