Method for presenting interactive information about a telecommunication user

• US 9,253,314 B2
• Filed: 09/03/2013
• Issued: 02/02/2016
• Est. Priority Date: 10/25/2007
• Status: Active Grant

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Inventors: Chatterjee, Koushik
• Primary Examiner(s): TIEU, BINH KIEN
• Application Number:
  US14/016,886
• Publication Number:
  US 20140003594A1
• Time in Patent Office: 882 Days
• Field of Search: 379/88.19, 379/88.2, 379/88.21, 379/93.17, 379/93.23, 379/142.01, 379/142.04, 379/142.06, 379/142.09, 379/142.14, 379/142.17, 705/14.4, 705/14.43, 705/14.49, 705/14.56, 705/14.66
• US Class Current: 1/1
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A method and system for presenting interactive information about a party in a telecommunication call are provided. The party may be a calling party or a called party. Providing interactive information may include identifying a party in a telecommunication call and receiving interactive information about the party. The received interactive information may be combined with user data to form combined interactive information. The combined interactive information may be displayed to a user. A user-action relating to the displayed combined interactive information may be received and an operation corresponding to the user-action may be performed. Providing interactive information may include determining if the user data is needed by analyzing the interactive information. The interactive information may include events, and the user data may include the user'"'"'s schedule. The combining may correlate the events with the schedule and creates a set of user-actions based on the correlation.

Claims

1. A method for providing interactive information on a communication device, the method comprising:

receiving, with a communications network, an incoming telecommunications call directed to a called party;

identifying a plurality of calling parties associated with the incoming telecommunication call;

receiving interactive information about the calling parties;

displaying, on a device controlled by the called party, the interactive information about the calling parties to the called party;

substantially simultaneously to displaying the interactive information to the called party connecting the incoming telecommunications call to the device controlled by the called party;

receiving a user-action from the called party, said user action comprising a request for additional interactive information about a selected calling party of the plurality of parties associated with the incoming telecommunication call;

receiving and displaying to the called party additional interactive information about the selected calling party of the plurality of parties associated with the incoming telecommunication call.

2. The method of claim 1, wherein receiving the interactive information is responsive to sending a request the interactive information, and wherein the request includes an identity of at least one of the calling parties associated with the incoming telecommunication call.

3. The method of claim 2, wherein the request further includes an identity of the called party.

4. The method of claim 1, wherein displaying the interactive information includes suggesting a set of user-actions to the called party, and each user-action in the set of user-actions corresponds to at least one interactive action included in the interactive information.

5. A system for providing interactive information on a communication device, the system comprising:

a communications network configured to receive an incoming telecommunications call directed to a called party;

a data communication component configured to receive identifying information about a plurality of calling parties associated with the incoming telecommunication call and to receive interactive information about the calling parties;

a device controlled by the called party having user interface component configured to display the interactive information to the called party, wherein the communications network substantially simultaneously displays the interactive information on the user interface and connects the incoming telecommunications call to the device controlled by the called party; and

an action component configured to receive a user-action from the called party comprising a request for additional interactive information about a selected calling party of the plurality of parties associated with the incoming telecommunication call, wherein the data communication component and user interface receive and display to the called party additional interactive information pertaining to the selected calling party of the plurality of parties associated with the incoming telecommunication call.

6. The system of claim 5, wherein the action component is further configured to compose a command based on the user-action and the data communication component is further configured to send the command over a network for execution.

7. The system of claim 5, wherein the data communication component is further configured to send a request for the interactive information, including an identity of the called party in the request.

8. The system of claim 5, wherein the user interface component is further configured to display the interactive information, to suggest a set of user-actions to the called party, and to correspond each user-action in the set of user-actions to at least one interactive action included in the interactive information.

9. A computer usable program product in a non-transitory computer readable medium storing computer executable instructions for providing interactive information on a communication device that, when executed, cause a data processing system to:

receive, with a communications network, an incoming telecommunications call directed to a called party;

identify a plurality of calling parties associated with the incoming telecommunication call;

receive interactive information about the calling parties;

display the interactive information to the called party on a device controlled by the called party;

substantially simultaneously to displaying the interactive information to the called party connecting the incoming telecommunications call to the device controlled by the called party;

receive a user-action from the called party, said user action comprising a request for additional interactive information about a selected calling party of the plurality of parties associated with the incoming telecommunication call; and

receive and displaying to the called party additional interactive information about the selected calling party of the plurality of parties associated with the incoming telecommunication call.

10. The computer usable program product of claim 9, wherein the instructions that cause the data processing system to perform the operation further cause the data processing system to:

compose a command based on the user-action; and

send the command over a network for execution.

11. The computer usable program product of claim 9, further include instructions that cause the data processing system to:

send a request for the interactive information, wherein the instructions cause the data processing system to receive the interactive information responsive to sending the request, and wherein the request includes an identity of the calling party and an identity of the called party.

12. The computer usable program product of claim 9, wherein the instructions that cause the data processing system to display the interactive information further cause the data processing system to suggest a set of user-actions to the called party, wherein each user-action in the set of user-actions corresponds to at least one interactive action included in the interactive information.