Contextual summary of recent communications method and apparatus

• US 9,258,143 B2
• Filed: 02/19/2010
• Issued: 02/09/2016
• Est. Priority Date: 02/19/2010
• Status: Active Grant

• Current Assignee: Arlington Technologies, LLC (Dominion Harbor Enterprises, LLC)
• Original Assignee: Avaya Incorporated
• Inventors: Chavez, David L.
• Primary Examiner(s): BURGESS, BARBARA N
• Application Number:
  US12/708,759
• Publication Number:
  US 20110208816A1
• Time in Patent Office: 2,181 Days
• Field of Search: 709/203, 709/206, 709/207, 709/212, 709/213, 709/216, 709/217, 709/219
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/08 Annexed information, e.g. attachments
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

The present invention provides mechanisms for determining contextual information and including at least some of the determined contextual information in a communication. As an example, a multi-modal communications thumbnail providing context and prior communications summary as an attachment to a communication may be provided. The context and prior communications summary may supplement or replace one or more of a typical communications identifier such as subject, title, and distribution information.

Claims

1. A method, comprising:

determining that a communication message is at least one of (i) transmitted, (ii) being transmitted, or (iii) being created for transmission from a communication device of a sending party to a communication device of a receiving party via an electronic communications network;

in response to the determining, identifying sources of contextual information comprising at least two of the following;

a message archive for voice messages, a message archive for emails, a message archive for Short Messenger Service (SMS) text messages, a call log of the sending party, a call log of the receiving party, a global call log maintained in a shared communication archive, or a context cache;

generating a contextual filter based on one or more of an identity of the sending party, an identity of the receiving party, a time at which the determining occurred, a media type of the communication message, or a subject of the message;

retrieving filtered contextual information associated with the communication message by retrieving information from the sources of contextual information and applying the contextual filter to the information retrieved from the sources of contextual information;

conditioning the filtered contextual information for presentation in association with the communication message;

causing the filtered contextual information to be presented to at least one of the sending party or the receiving party along with the communication message;

assigning a contextual relevancy score to each instance of information retrieved from the sources of contextual information based on a matching of the instance of information to the parameters of the contextual filter;

ranking each instance of information according to its assigned contextual relevancy score; and

presenting only a subset of each instance of information to at least one of the sending party or receiving party.

2. The method of claim 1, wherein the communication message is transmitted in a first modality and wherein the filtered contextual information is presented to at least one of the sending or receiving party in a second, different modality.

3. The method of claim 1, wherein a contextual summary having less than a predetermined number of characters is initially presented to at least one of the sending party or receiving party, wherein the contextual summary is determined based on the filtered contextual information but comprises fewer characters than the filtered contextual information, and wherein the filtered contextual information is accessible via the contextual summary.

4. The method of claim 3, wherein the filtered contextual information is accessed by at least one of the sending party or receiving party when at least one of the following is detected:

the contextual summary or a predefined location within the contextual summary has been selected;

a dialog box to review the entire communication message has been opened;

a context tab has been selected;

an incoming call is answered;

an incoming call is allowed to pass to voicemail;

the communication message has been transferred.

5. The method of claim 1, wherein the identifying, generating, retrieving, and conditioning steps are performed at least twice.

6. The method of claim 5, wherein a first instance of the identifying, generating, retrieving, and conditioning steps are performed where the communication message is being created and wherein a second instance of the identifying, generating, retrieving, and conditioning steps are performed after the communication device of the sending party has transmitted the communication message.

7. The method of claim 6, wherein the first instance of identifying, generating, retrieving, and conditioning steps result in the generation of a first instance of contextual information that is displayed to the sending user, wherein the second instance of identifying, generating, retrieving, and conditioning steps result in the generation of a second instance of contextual information that is displayed to the receiving user, and wherein the first and second instance of contextual information are different.

8. A communication system comprising a server, comprising:

a context service operating, at least in part, on the server, the context service including;

a discovery module that identifies sources of contextual information for a communication message in response to determining that the communication message is at least one of (i) transmitted, (ii) being transmitted, or (iii) being created for transmission from a communication device of a sending party to a communication device of a receiving party via an electronic communications network, the discovery module generating a contextual filter based on one or more of an identity of the sending party, an identity of the receiving party, a time at which the determining step occurred, a media type of the communication message, or a subject of the message, and then retrieving filtered contextual information associated with the communication message by retrieving information from the sources of contextual information and applying the contextual filter to the information retrieved from the sources of contextual information, wherein the sources of contextual information comprises at least two of the following;

a message archive for voice messages, a message archive for emails, a message archive for text messages, a call log of the sending party, a call log of the receiving party, a global call log maintained in a shared communication archive, and a context cache;

a presentation module that conditions the filtered contextual information for presentation in association with the communication message; and

a network interface that transmits the filtered contextual information to at least one of a sending party or a receiving party for presentation on a communication device of the at least one of a sending party or receiving party; and

wherein the context service further comprises a relevancy module that assigns a contextual relevancy score to each instance of information retrieved from the sources of contextual information based on a matching of the instance of information to the parameters of the contextual filter, ranks each instance of information according to its assigned contextual relevancy score, and presents only a subset of each instance of information to at least one of the sending party or receiving party.

9. The system of claim 8, wherein the communication message is transmitted in a first modality and wherein the filtered contextual information is presented to at least one of the sending or receiving party in a second, different modality.

10. The system of claim 8, wherein a contextual summary having less than a predetermined number of characters is initially presented to at least one of the sending party or receiving party, wherein the contextual summary is determined based on the filtered contextual information but comprises fewer characters than the filtered contextual information, and wherein the filtered contextual information is accessible via the contextual summary.

11. The system of claim 10, wherein the filtered contextual information is accessed by at least one of the sending party or receiving party when at least one of the following is detected:

the contextual summary or a predefined location within the contextual summary has been selected;

a dialog box to review the entire communication message has been opened;

a context tab has been selected;

an incoming call is answered;

an incoming call is allowed to pass to voicemail;

or the communication message has been transferred.

12. The system of claim 8, wherein the sources of contextual information includes a database storing voice call conversations which have been archived via speech-to-text and analyzed for contextual information.

13. The system of claim 8, wherein the discovery module is invoked multiple times as the communication message travels from the sending party to the receiving party, wherein the discovery module is invoked in a first instance while the communication message is being created and wherein the discovery module is invoked in a second instance after the communication device of the sending party has transmitted the communication message.

14. The system of claim 13, wherein the first instance of invocation results in the generation of a first instance of contextual information that is displayed to the sending user, wherein the second instance of invocation results in the generation of a second instance of contextual information that is displayed to the receiving user, and wherein the first and second instance of contextual information are different.

15. The system of claim 13, wherein during the first instance of invocation a call log for the sending party is utilized as a source of contextual information and wherein during the second instance of invocation a call log for the receiving party is utilized as a source of contextual information.

16. The system of claim 13, further comprising a client device including the context service, wherein the context service operating on the client device is invoked during the first instance and wherein the context service operating on the server is invoked during the second instance.

17. A non-transitory medium with instructions thereon that when read by a computer cause the computer to perform:

determining that a communication message is at least one of (i) transmitted, (ii) being transmitted, or (iii) being created for transmission from a communication device of a sending party to a communication device of a receiving party via an electronic communications network;

in response to the determining, identifying sources of contextual information comprising at least two of the following;

a message archive for voice messages, a message archive for emails, a message archive for Short Message System (SMS) text messages, a call log of the sending party, a call log of the receiving party, a global call log maintained in a shared communication archive, or a context cache;

generating a contextual filter based on one or more of an identity of the sending party, an identity of the receiving party, a time at which the determining step occurred, a media type of the communication message, and a subject of the message;

retrieving filtered contextual information associated with the communication message by retrieving information from the sources of contextual information and applying the contextual filter to the information retrieved from the sources of contextual information;

conditioning the filtered contextual information for presentation in association with the communication message;

causing the filtered contextual information to be presented to at least one of the sending party or the receiving party along with the communication message;

assigning a contextual relevancy score to each instance of information retrieved from the sources of contextual information based on a matching of the instance of information to the parameters of the contextual filter;

ranking each instance of information according to its assigned contextual relevancy score; and

presenting only a subset of each instance of information to at least one of the sending party or receiving party.

18. The non-transitory medium of claim 17, wherein the communication message is transmitted in a first modality and wherein the filtered contextual information is presented to at least one of the sending or receiving party in a second, different modality.

19. The non-transitory medium of claim 17, wherein a contextual summary having less than a predetermined number of characters is initially presented to at least one of the sending party or receiving party, wherein the contextual summary is determined based on the filtered contextual information but comprises fewer characters than the filtered contextual information, and wherein the filtered contextual information is accessible via the contextual summary.

20. The non-transitory medium of claim 19, wherein the filtered contextual information is accessed by at least one of the sending party or receiving party when at least one of the following is detected:

the contextual summary or a predefined location within the contextual summary has been selected;

a dialog box to review the entire communication message has been opened;

a context tab has been selected;

an incoming call is answered;

an incoming call is allowed to pass to voicemail;

or the communication message has been transferred.